Brought my beloved motorcycle in for repair and am beyond satisfied. This will be my body shop from…read morenow on. It was clear to me that the techs and the owner care about the customer's satisfaction.

Do not take your vehicle here for work unless you want substandard quality. My original start date…read morewas pushed back do miscommunication about a required deposit. I needed my doors replaced on my truck, they were supposed to have 4 doors ready to come in, then were unavailable. I had to source out my own doors and they wouldn't give me a break because I had to spend my personal time and 1/2 a day to acquire them and come home. When I dropped off my truck finally to them, it sat outside during rain and snow for 2 weeks till the doors were supposedly prepped before working on any part of the truck. I even gave them another advancement as the work started as a sign of good faith. I stopped in periodically to check on the truck and pick up my original doors and if any problems needed to be addressed and a change in the bill. I made my intentions about the project from the very start and my expectations. The girl originally stated in the beginning the project would take 2 weeks total. About the 3rd week of the next month I was told my truck was ready. Upon inspection there was several deficiencies that were visible. They painted wrong hinges, didn't paint my upper bumper trim, cut the door molding off at the door which I had supplied, and left a knife gouge on my lower passenger door. I refused the work, made them repaid everything and gave them 1 week to do so. After 1 week I picked it up on a rainy/cloudy day, was told to look it over and get back if any other problems. After getting some time I went back through the truck, the inside of all 4 of my doors needed to be redone. Scratches on the inside from reassembly, orange peel on another, and a paint run on the outside. Their workers broke my ambient temp sensor and never said anything about it and tried hiding the wire behind a bracket. In going back for the second time the drivers door had to be readjusted because wind noise from the door not locking onto the door striker. One passenger door was higher than another door. Another door could about see the inside edge of a door on the other side sitting in the drivers seat. This took a whole month to fix. The hood had to be readjusted because it didn't line up. Picking it up, the bezel trim on the inside of the drivers door was loose, a retaining tab had been broken and never mentioned till I questioned someone about it. They did buy the new parts to replace, but expected better. I also had an engine light on when picking it up, but no explanation as to why. So I was inconvenienced in taking it to a shop to get check and going in to have repaired. When my side molding had to be recut, an adhesive was put on to paste it back on, now it's coming off the truck. The gap between the passenger door and fender is off. I had it with these people and not going back for these little things. Over 2 months to try and get my truck right is too much time. So beware people, very sloppy work, no quality and control be any means. I estimated they had to eat close to $3,000 to redo my truck. If you decide you want to go here, check your vehicle thoroughly !

These guys are great and treated me well. We got everything finished up quick but did take longer…read morethan we first thought but they went out of their way and gave me a loaner even after they were closed. My car drives a lot like when I first got it, very pleased with everything across the board definitely coming here for the foreseeable future. Great work guys.

Great job! Everything I asked for and done very quickly. 5+ stars !!! I will definitely be using…read morethem in the future. Thank you so much.

Hawley's Auto Repair is an incredible business. The customer service is great, the prices are…read moreincredibly reasonable, and overall its an amazing environment. EVERYONE should go to Hawley's!!!

Been going to Bob Hawley for 20 years now. Bob is honest and reliable and does great work!read more

We've brought 3 cars to JD's, all repaired without any complaints. I recently called and he got me…read morein that day. Truly Quality work, honest prices and dependable. Zero complaints

Would give a negative 100 if I could. The owner / workers are very very unhelpful and rude. I am a…read more27 year old single mother I stopped in with my kids in the car (4&5) , my car had something dragging a plastic piece in the front I am not strong enough to rip off myself. He told me "I would never get on the ground and do that for you" this was the old heavier set guy with white hair. I said well that was rude and he said "yeah well I don't care". Not to mention it's located in a gas station with no running gasoline and every time I pass it there's police cars getting worked on from Granville ???? Strange ! I'm sure they have an auto shop in Granville .... I don't recommend this place at all if you have any type of respect for yourself or people because they sure do not !! The only reason they have good reviews is because no one reviews them !

Tom Ryan was my wonderful sales person on August 22, 2026 when I purchased my 2021 Toyota…read moreHighlander! I had reached out to Tom a couple of weeks earlier letting him know what I was looking for and did he deliver! I am so excited to be driving my new wheels and recommend Tom to anyone who is in the market for a new car.

Had a pleasure to work with Tom Ryan! He's been selling cars to my family for years and when it…read morecame time to purchase another, there's no doubt he's THE GUY. His knowledge, patience, expertise, attentiveness, kindness, and the ability to go above and beyond for his clients are qualities you want on your team! He not only sells you the best car, but the right car for you and your needs. My family will travel the additional miles to Springfield to have ALL our Lexus's services at Balise! I am absolutely in love with my RX 350 and will definitively do business and refer people to Tom Ryan always!

From start to finish this place treats you like family. I purchased my vehicle here last October…read moreand I can truly say that the entire experience was incredible. The sales manager is a respectful and courteous person who goes out of their way to get back to you and answer all of your questions. The service department is also respectful and helpful. Each time I have brought my car to get the oil change done, I am greeted like I have known them my entire life. I highly recommend purchasing a car from here. You will not be disappointed.

Let's be honest... No one likes buying cars. But, we all have to... and we generally brace…read moreourselves for a miserable experience - comparable to a root canal or a debilitating headache. But, not at Bertera Mitsubishi. And not with Juliah as your sales associate. When my oldest child got his license, I dreaded the thought of purchasing another car. My search took me to many corners of New England and beyond (and West Springfield is 95 minutes from us), but, finding Bertera and being blessed to have Juliah as our advocate was truly transformative. The automotive industry suffers from many negative stigmas that are earned because of how they do their business. Imagine how refreshing it was to walk into a dealership and find a salesperson that redefines what the car buying experience should be. When it's time to buy another car, Juliah will be my first call, and if you are looking to change your car buying experience, Juliah should be your first call, too!

Mike and his team are great and i'd recommend them to anyone who is looking for an honest and…read morethorough mechanic. Before taking my car to get serviced I was impressed with how pleasant Mike was on the phone when making an appointment. He had a very upbeat and non-intimidating personality which I have found at other shops I have been to. He was also honest about the shops schedule and didn't try to cram/overbook to get my work scheduled. I took my car in because it was making a humming noise that I suspected was a wheel bearing, but wanted an expert to verify. The wheel bearing was the culprit and they replaced it at a very reasonable cost. They also communicated proactively along the way to let me know diagnosis, cost, and when the car was ready. Before I went to Mike's shop, the dealership told me the humming was being caused by 3 wheel bearings and a viscous coupling and that it would be $4,800 to repair. Since my car had only 70,000 miles on it, I found it hard to believe that parts of the drivetrain were already needing to be replaced, so I wanted to get another opinion. The replacement of 1 wheel bearing on the left side completely fixed the noise I was hearing. Happy to have found a place I can trust so close to home. Will be returning and referring friends and family.

The best mechanic we had in the Enfield area. Mike is thorough, to the point, and gives you…read moreeverything you need to know as quickly as possible. His prices are also quite excellent. Heavily recommended.

Friendly. Knowledgeable, honest, dependable, affordable. The…read moreonly place I go for all of my car needs. Ray is always thorough with his work and will let you know if he finds any other problems, and fix them after finishing the service requested, if he is able to. Highly recommend. You're going to be wish you went to him first.

Ant went above and beyond to ensure my truck was ready and safe! Quality and honesty above all.read more