My car isn't even done yet, and already I'm writing this review. I'm sure the work will go just…read morefine - it's a relatively minor body repair. I can thank Harry, Rob, and Nonya (sp? REALLy sorry if I got that wrong) for being super nice last night and this morning. I called the afternoon before, spent maybe a total of 10 minutes going over some details with them, and they took my car in immediately. This after getting frustrated with a different shop in town that was booking out five weeks. Five weeks! Instead, I should have my car back in about one week. Let's see if they make it happen. They called me an Uber to get home, and offer an Uber to come back and pick up my car! That's good service.

3 week ago, my girlfriend backed into my car…read more I brought my car to Schaller because they price match Honda Parts for insurer specified after market parts. When I went to pick up my 2015 Honda Fit, the brand new Honda bumper cover they instelled and painted, etc, was obviously misaligned and stuck out way past the front fender on the drivers side. I had to leave car another day for them to "remove cover and move mounting clips". Not sure why I had to tell them it was mis-aligned and they could not see it until I pointed it out. When i showed them, they readily agreed. Last week we brought girlfriend's Acura into their body shop. I was giving them the benefit of the doubt. My mistake. It took three separate trips to pick it up, after they assured us it was 100% ready to go each time. First Dust in the clear cost left bumps that they neglected to polish out. Second pickup they had polished out the "nibs" but there was an obvious drip in the paint that I too missed the first trip. Third and final trip we say obvious damage to the new cover they had just installed. There was a noticeable gouge in the cover. They said it must have happened when they had to disassemble it to wet sand out the drips. On top of that, whole side of car was covered with the spray of the buffer and compound mix. If I could post pictures here I would. Terrible, terrible quality control. Numerous trips back and forth to pick up cars. Wasted hours of our time. Not only have they lost us as body shop customers, but we could never in good conscience buy a new car from them as we have no faith in their service departments.