David, the manager, at City Tire was wonderful to work with. I had one of those Free State…read moreinspection coupons from the Keene Family and Shopper book so I decided to have my car inspected at City Tire. Unfortunately, it failed the inspection, because of a leak in the catalytic converter. Funny part is when I left the house my wife said "I hope it fails", because she didn't like the exhaust noise so we knew there was an issue with the exhaust. City Tire quoted over $500 to replace the catalytic converter. My 2009 Nissan Altima Hybrid was 10 years old and had 98,000 miles so I let them change the catalytic converter; however, much to my surprise, when I checked with my Nissan dealer the following day I discovered that there was a 15 year 150,000 mile warranty on my catalytic converter. I don't believe that City Tire knew this so it's my fault not theirs. Federal law states that car manufacturers must warranty catalytic converters for 8 years 80,000 miles. About 5 days later, I took my 2009 Nissan Altima to the Nissan dealer to check out a noise. They determined that the car needed a passenger side front wheel bearing and noticed that the struts were leaking. They quoted me over $1,000 dollars. I decided to get a second quote at City Tire. City tire saved me a nice chunk of $$$$ and did an excellent job. One other side note: After City Tire changed my catalytic converter, I brought my car to Fairfield Kia for an oil change, while they had it on the lift I asked them to check the work that City Tire did on the catalytic converter. They said that they "City Tire" had done an excellent job. Never once did City Tire ever try to sell me something that I didn't need.

I'm 65 and have been working on my own cars for 50 years. So I bring my 2012 Nissan Cube in for the…read morelast ever mandatory inspection (NH has abolished it- hooray)... Dave tells me that it needs new struts and stabilizer (sway bar) links. I go to the lift and look. OK, 2 inches of the springs have broken off where they meet the bottom cup. Fair enough. Coulda kept riding on them another two years or so, given that I drive it 2000 miles a year... mostly to Market Basket in Rindge and my vet in Jaffrey... and Porcfest... but OK. They wanted 800 bucks- more than 400 for parts. So... I ordered the parts for less than 200 directly from Detroit Axle and did it myself. The bear of the job was (duh) getting the old stuff apart... rusted nuts... yuk yuk... but they all came loose thanks to PB Blaster and 25 year old Craftsman Air Tool Power. The rest was a cake walk. Brought it back to them and they slapped on the sticker. One last thing- they said that I would need an alignment, which was a flat out lie. Per the Nissan Cube factory shop manual, there is no camber, caster or kingpin adjustment. Toe-in was unchanged, as the rack was never detached from the knuckles. Good riddance to them for good! :)

I had my tires mounted this location last week and overall, it was the best experience I've had at…read morea tire shop. I made my appointment about a week ahead of time. I was in and out in under an hour. The staff were friendly and didn't try to sell me on anything extra. I paid $79.95 to have my four tires mounted/balanced and I think thats quite reasonable. I can't speak for the prices of their tires (because I bought mine online), but they advertise price matching of the other local tire shops. Also, my girlfriend had a tire patched there a couple months ago and that was a positive experience as well. I highly recommend this shop and I will be giving them my business for the foreseeable future.

4 new tires installed in 45 minutes after I arrived for my appointment. Friendly service and the…read moreprice was within my budget.

So I recently made the mistake of a private purchase for a boat. I decided I wanted to get new…read moretires for the trailer as they had looked worn. TFT has held the set of tires for me for about three weeks. The weather was bad today so I decided to get the tires done on the trailer for the boat. They were able to get me in the same day. This was a challenging job as the boat was still on the trailer. The guys took extreme care and caution. Upon removing the lug nuts it was quickly discovered that the previous owner hadn't done any maintenance or really took care of the trailer. In fact, the previous owner cut the brake lines and removed the brakes from the system! The studs for the wheels were in very bad shape! As they removed the wheels many of the studs were so worn they are either stripping out or snapping. Fortunately this location is next to an auto parts store that had the studs in stock! I didn't get the technicians name that did the work - they spent a lot of time fixing many of the bad or broken studs. Which I don't think they normally do. This tech used one of his friends tools to get the job done. They also gave me a few references of trailer dealers I could call to see about getting the breaks fixed. I ended up tipping the one tech that did the work as they didn't charge me anything for the work. I only paid for the tires. They turned a negative situation into such a positive! Very impressed - this team is a perfect example of what customer service should be. They went over and above to take care of my situation and did everything they possibly could to help. What was impressive was to see them truly try and help me. These days this type of service is more the exception than the rule. Thank you ~

1 Star -- Extremely Unprofessional and Disorganized…read more I had an appointment scheduled for 11:30 AM and was told my car would be done by 6 PM at the absolute latest. This was a simple job -- new tires and rims. There was zero communication all day. I called four times, and no one answered the phone. When I showed up at 5:50 PM, ten minutes before closing, my car wasn't even touched. They told me they would "stay until it was done." At 7:30 PM I finally got a text saying it was ready. I drove back over -- only to be told it actually wasn't done and would be another 30-45 minutes. I said absolutely not, especially because I had my child waiting in the car. Magically, they were suddenly able to finish it in five minutes. The manager was rude, dismissive, and completely unprofessional. No apology, no solution, no attempt to make it right until I pushed back. It was clear they were taking walk-ins over scheduled appointments, which is why nothing was done on time. If you value your time, communication, or basic customer service, I would look elsewhere. This experience was unacceptable from start to finish.

The team at VIP were fantastic! We had mud in our tires and they checked out the car, removed the…read moremud, and had us out the door quickly! Definitely recommend.

Terrible, dishonest repairs. Should be reported to BBB…read more Out-of-town travelers whose only problem was a broken belt were told they needed $2000 worth of repairs. Sadly, we live in an age when you can no longer trust anyone. Some parts were charged as "new" but were clearly reconditioned and painted. Horrible experience.

My brakes were metal on metal when I drove into Dubes, without an appt, at 3:30 on a Wednesday…read moreafternoon. They took my car, drove me home, and called me within a half hour with an estimate, which was much less than I expected. Apparently they over heard me talking about not having a ride to work the next day and had my car ready for me by 5:30 the same day! They were booked for the next day and didn't want to leave me stranded. They picked me back up and I have my car back! Every single person I came in contact with was kind and helpful. They went out of their way for me and I will be a life long customer, telling everyone in need of car repairs to go to Dubes. I can't thank them enough. Faith in humanity restored.

My mother took her vehicle in last week for a tire leak. They told her that who ever mounted the…read moretires forgot to remove the stickers and that's why they were leaking at the bead. They charged her 75 dollars to do one tire and scheduled her for the rest. We took it to another shop to have the other tires looked at and there were no stickers on the tires. The average four tire mount and balance costs 79.99. When I confronted the owner about the cost and lack of stickers on the tires he refused to have a civil conversation and told me he would not refund anything. He scammed my mother and I hope this review will help prevent anyone else from losing their money. Take your vehicle anywhere else in town.​

Thank you Tim at Tire CHOICE KEENE. You guys came through when I needed you! Due to the inspection…read moreconfusion going on my car needed a last minute inspection and there was no one in town who would do one last minute. You know what? These guys fit me in during my very short 2 hour window. And it was very low cost. I will most definitely be going back here. I am shopping around for new tires anyway and they gave me some very good estimates on tires. Tim was the best. Thank you so much guys!!!

would highly recommend this business. visiting from out of…read morestate and needing work on my car done as well as new tires is never good news. but I was able to go to Tire Choice and work with Tim for a great experience. talked through all of the info, set up the appt, was promptly completed as promised and the rest of the work is to be done on thursday after the parts are received. an excellent experience all around.

Needed a vehicle serviced and we live out of state, my son is a student in Keene and had an issue…read morewith his vehicle. First of all, the owner Steve called immediately after I left an initial message. He is extremely personable, honest and priced the repair fairly. I highly recommend using this shop to anyone looking for reliable and trustworthy repairs or maintenance for their vehicles. 10 out of 10!

Although they are booked out quite a ways typically, these guys are wonderful. Knowledgeable and…read morefriendly, high quality service, and they cost less typically than the car dealerships. I went in for an oil change and tire rotation and they were quick and efficient!

If there were more stars, they would have them. The company is well managed and the staff is…read moreamazing. I needed help not once, but twice, Their quoted ETA was speedy, and the service was courteous and efficient. Their prices are comparable to other companies where you would end up waiting much longer. I don't know about you, but I don't like waiting in the customer's lounge any longer than I have to. I highly recommend the towing and the repairs provided by Emerson's. The awards hanging on their walls says it all! Who can argue with that?

I cannot sat enough about the excellent service that Mr. EMERSON provided for me…read more Also today my car wouldn't start, in a panic I called him for help. Mr. EMERSON came right out and it was my battery. He is a terrific person and I cannot thank him enough. He stands behind his work and has helped me so much. Thank you so much for all you have done for me. If you want an honest person to work on your car...don't at all hesitate to go to EMERSON's You will be glad you did. Kathie Croteau

I took my truck in for an alignment. Midas was the only shop in town that could get me in on short…read morenotice. Their alignment machine was acting up on the saturday of my appointment. They immediately rescheduled me, got the alignment done and then refused to charge me because I had to bring the truck back! Wow, I thought folks that did business with integrity were out of fashion. Thanks Midas! you've got a repeat customer here.

Took my car to Midas. The quote for repairs totaled over $1600. Got a second opinion that totaled…read morerepairs at $502. Mechanics at Midas of Keene NH are scammers and criminal. I will never return.