1 Star -- Extremely Unprofessional and Disorganized I had an appointment scheduled for 11:30 AM and was told my car would be done by 6 PM at the absolute latest. This was a simple job -- new tires and rims. There was zero communication all day. I called four times, and no one answered the phone. When I showed up at 5:50 PM, ten minutes before closing, my car wasn't even touched. They told me they would "stay until it was done." At 7:30 PM I finally got a text saying it was ready. I drove back over -- only to be told it actually wasn't done and would be another 30-45 minutes. I said absolutely not, especially because I had my child waiting in the car. Magically, they were suddenly able to finish it in five minutes. The manager was rude, dismissive, and completely unprofessional. No apology, no solution, no attempt to make it right until I pushed back. It was clear they were taking walk-ins over scheduled appointments, which is why nothing was done on time. If you value your time, communication, or basic customer service, I would look elsewhere. This experience was unacceptable from start to finish. read more

Terrible customer service. Who has 3.5 hours to wait for a tire rotation? They lost me as a customer for life! Even with a scheduled appointment they want my car for the day to rotate my tires and to check a tire for a leak! I just wasted my morning driving to keene to show up for a scheduled appointment then was told it may take all day! Isn't this why they schedule appointments, to avoid long waits. Id rather pay more for better service. They need customer service training! There free services are useless if you don't use them because they make them as inconvenient ad possible to use! read more

First, everyone is very friendly and willing to help and to suggest tires that suit your vehicle and budget. They are a five star organization. Second, Heather, the store manager, is extremely customer service oriented. Recently, she has assisted me with snow tires and all weather tires for 2 vehicles. She is empathic to budgets, service requirements and appointments. The only comment that I have is that is best to call the store directly (rather than the call center) because the store staff are much more aligned (no pun) to the activity in the store and more willing to provide excellent customer service. read more

if i could leave zero stars i would never again 2 tires $400 bucks any did a alignment on the tires that were installed on the back and were supposed to be on the front. stay clear of these guys they are scammers all around not trustworthy or reputable . NEVER WILL I EVER DO BUSINESS WITH THESE GUYS again want real value go to vip ot tire warehouse read more

As a wholesale customer, having someone answer the phone when I call is super important to keep my business running smoothly. Heather ALWAYS answers, she remembers everything, and she is knowledgeable about all things tire related. Keep up the good work! read more

Caveat Emptor! My wife stopped in to get her right rear tire checked for a possible slow leak (she purchased four new tires for her Ford Edge at this location about 3 months ago). So they put the spare on and checked the tire and told her it couldn't be fixed because a nail was in the tire. She called me (I was at home) and I asked where the nail was. She said she did t know. I asked to speak to the tech and the tech told me the mail was 'too close to the sidewall to fix.' Not having seen it, but being a tad suspicious, I said ok. Andre the tech told me they didn't have the tire in stock and they had to order it. So I told my wife on the way home to stop at a local shop and show them the tire and ask if it could be fixed. Sure enough, Tue guys at the local shop asked her who had told her it couldn't be fixed. The tire is now fixed and no new tire was required. So my advice is to have some kind of idea what can and can't be fixed on a tire issue or seek out a second opinion if someone tells you you need a new tire. Normally, unless a puncture is on the sidewalk, a puncture can easily be plugged. Caveat Emptor! read more

Ralph was amazing all around, he helped with putting new tires on and an alignment which helped a lot and overall I would recommend Ralph to work on anyone's vehicles, he's not only amazing with my truck but also he was helpful and overall a very good person to work with. He even gave me advice on what would be best. read more

Kevin was GREAT!!! I had a flat tire, and he helped me get it done as soon as possible. He also saved me some money. They gave me paperwork explaining what they found. I highly recommend this place cause they care about their customers. read more

Mike G was very helpful went in and out very quick with his help would indeed recommend 10 out of 10 5 stars

Mike Was Great He helped me find tires and helped me check out w manz would highly recommend

I purchased a new car that came with all season tires and living in northern New England I use studded tires in the Winter. The tire store where I used to buy my tires closed when the owner retired. Because of their advertised promises I made an appointment for the following week to purchase 4 studded winters. When I arrived I was told there would be a 2 hour wait and the tires hadn't been studded yet wasting my whole morning. Then although my car had less than 900 miles on it they charged me for "sensor reconditioning" on the tire valves and when I questioned it I was told it was policy every time they changed the tires. If they needed replacing or reconditioning Toyota would have done it on the warranty. A Town Fair employee remarked "We still dealing with that when I complained about a 2 hour wait after making an appointment. I will not deal with a shop like this twice. read more

Brought my truck in for new tires to take the snow tires off late for the season. Worked with Bob, who was great and explained the process. I would definitely go back and will to swap out tires in winter. They even marked the position of my snow tires when they took them off for future install, I'm impressed. read more

Terrible. I went to rotate my tires today from four new tires being put on by this shop. They over torqued AND cross-treaded all the bolt on my Lexus. They broke a wheel lock, that now will not come off. When purchasing the tires the manager was ranting around the shop angry and yelling at all the employees and making an unnecessary and uncomfortable scene. They tried to charge me for valve stems they never replaced. That was bad enough. Now knowing I need new studs and nuts on my car, I had to write this. I would avoid this Town Fair Tire at at all costs. Go to a professional tire shop. read more

So I recently made the mistake of a private purchase for a boat. I decided I wanted to get new tires for the trailer as they had looked worn. TFT has held the set of tires for me for about three weeks. The weather was bad today so I decided to get the tires done on the trailer for the boat. They were able to get me in the same day. This was a challenging job as the boat was still on the trailer. The guys took extreme care and caution. Upon removing the lug nuts it was quickly discovered that the previous owner hadn't done any maintenance or really took care of the trailer. In fact, the previous owner cut the brake lines and removed the brakes from the system! The studs for the wheels were in very bad shape! As they removed the wheels many of the studs were so worn they are either stripping out or snapping. Fortunately this location is next to an auto parts store that had the studs in stock! I didn't get the technicians name that did the work - they spent a lot of time fixing many of the bad or broken studs. Which I don't think they normally do. This tech used one of his friends tools to get the job done. They also gave me a few references of trailer dealers I could call to see about getting the breaks fixed. I ended up tipping the one tech that did the work as they didn't charge me anything for the work. I only paid for the tires. They turned a negative situation into such a positive! Very impressed - this team is a perfect example of what customer service should be. They went over and above to take care of my situation and did everything they possibly could to help. What was impressive was to see them truly try and help me. These days this type of service is more the exception than the rule. Thank you ~ read more

Not a fan of places with senselessly stupid policies. I damaged my tire and had to have it replaced. They refused to change the tire because I didnt buy it there. Companies with such retarded policies shouldnt be in business. Delight the customer, change the tire and explain you carry that tire as well and maybe next time the customer will get the tire from you as you did such a good job. Go next door to the Midas and have them do the job instead. .... you can even bring your own tire! read more

I bought tires and the front end alignment on 12/14. The tires shake at low and high speeds. The car now pulls to the right which it did not do before I went. I have been calling for 3 days to try to get in but no answer and the voice mailbox is full. Very disappointed and will now not purchase here again read more

Ask for Andre, he's the best. A+ They saved me money in addition to being the lowest price for these 4 tires! They were done when they said they would be, we were back on the road with a smoother ride and all the work done. They explained exactly what they found and gave me paperwork to review later. Great experience. Well worth it. Andre at the Keene TFT store, great work! read more

I have been buying tires at this location since 2011. Twice a year I coordinate visits with my travels to NH just to stop here. Each time, the service has been nothing but exceptional. No one has ever tried to oversell me a product. Every interaction is not only professional, but the people here really care. Whenever I spend a few minutes in the store, I overhear some employee trying to help out a customer and work within their budget. Yes, tire service takes time (really not sure what some of these reviewers expect lol--"but I made an appointment!" lol). There is shopping and food options in the area and I've never waited more than two hours or so. read more

My husband and I were very much impressed with the professionalism and courteous staff at Town Fair Tire. In addition to this, we received a fair priced set of tires. read more

Kevin was an informative sales person. So courteous and pleasant. Highly recommend them. I love my new tires. Thanks Kevin!

I got new tires here. They tried to charge me for an alignment they did not do, and when I got my bill back, there was a $30 charge for TPMS sensor reconditioning, despite the fact that my car is 20 years old and does not have TPMS sensors. When I asked about this, I was told it was actually a charge for new valve stems and told me this was necessary to change tires over (simply not true) but when I looked at the valve stems, they were the same mismatched valve stems I had when I dropped my car off. I was thoroughly unimpressed with every aspect of the service. read more

Kevin and Tim are fantastic! They had great prices, fast service and friendly staff. My Jetta has new sneakers and my wallet isn't empty. We will be returning! read more

Town Fair Tire - And my Jetta is fully aligned, with a print out!!! - Tires Near Me - Keene, New Hampshire

Their price on snow tires for my 2002 Ford 150 beat competitors by about $30, but I what sold me were the free extras, especially a free front wheel alignment which I suspected my truck needed. If only they'd delivered on their promised service, but they didn't. I got an appointment for three days later, was told over the phone it would take about an hour and a half. I arrived ten minutes early for my appointment, but waited in line for 20 minutes before I was seen, they only had one person at the front desk doing intake so the line moved quite slowly. He told me it would take about ninety minutes, maybe a bit longer, which is what I expected, so that was fine. In fact it eventually took over two and a half hours from checking in, so a total time spent there of three hours. I finally got my car thirty minutes after their closing time. I asked the mechanic how the alignment had been in my truck, and he looked surprised, checked the slip and told me they hadn't done the alignment. I was assured by the guy at the desk I could return for my free alignment. I live 45 minutes away, and don't look forward to spending another afternoon waiting for them to finally get to my truck to do the work which should have been done when they mounted my new tires. Their tire price is good, but they're clearly understaffed and overwhelmed by work. If you've got all the time in the world and have nothing better to do they're a good place to get tires, but otherwise I would recommend somewhere else. read more

had a issue and the manager corrected it right away. Thank you Jeff.

Good people, prompt and they always work with you. I have gone here a bunch of times and never had and issue. They have a bathroom and Wifi although i feel like about 5 minutes you having tire breathe for the rest of the day. Some of the younger guys seem a little snarky but they are young and work in a tire warehouse. Set of lug nuts will cost you $50, if you get a flat on a tire that you bought from Townfair Tire and they cant fix it they will replace it. If they can fix it its free, without paying for the warranty like the other tire places in town. My best advice would be if you can, wait some where else while your car is being worked on . Almost instant headache in their waiting area, as much as i do enjoy getting some work done and not bothering other people to give me a ride. Dr Phil seems to be playing on the TV all day to calm your nerves or get you really upset. Mornings and lunch times are more busy, drive in around 2-3 PM and there is no one there sometimes. read more

I had an appointment set, and then come to find I have a 3 hour wait for a bay to open up in order to get my winter tires on. The whole POINT of an apPOINTment is to have a space ready for said time. Prepare to have to wait a longgg time for something that takes 10 minutes. They put the tires on straight but at what cost, AT WHAT COST PEOPLE Update: lol it turned out to be 5 hours not 3 read more

I have been buying tires from Town Fair for over 20 years. I always feel they have me, the customer as top priority. Friendly group at the Keene location and never have I had a bad experience. My one and only place to buy tires. Thank-you Tim and the rest of the crew. read more

Ive always gone to TFT. I went back because two tires I had put on was losing air and they said it was due to rust on the rim when they put it on originally and didn't clean off properly. After they cleaned it and put the tire on I experienced shaking, so had to come all the way back so they could balance the tires. I told them I was interested in getting two new tires on the back and I purchased and they put them on. I was experiencing shaking once again, so I had to come all the way back just for to balance my tires which should have already been done. I wasted so much gas and time with this ordeal makes me not want to come back to this location. read more

I usually use a local tire shop but they don't carry the ones my husband wanted for my vehicle. So I decided to use town fair. I'm highly dissatisfied. They said that my car would be ready by 545. So I arranged a ride there and it hadn't even been taken into the garage yet. Mind you it's a Friday night and They close at 6. Just very unprofessional in my opinion and I will never use them again. Install was smooth and the hard working employees in the garage worked overtime to get my car done after hours! Tire stick like glue to the road and the car with alignment it tracks straight and true. Town fair apologized about the longer than average wait time and overall I am satisfied with this purchase read more

We had an appointment to purchase and install tires at 4:30 PM we arrived on time and were promptly informed that installation would require three hours. At 7:42 we received a text informing us that work had just begun on our car. And we are still waiting... Seriously this is the worst service I have ever received! Why schedule appointments you cannot keep? There are better, faster and more reliable tire places in town. Any enterprise that is run so poorly does not deserve to stay in business. read more

Tim at town fair was extremely friendly and a huge help. I got a great deal and service was excellent. Absolutely the place to go in the Keene area!! read more

I am a repeat customer as I purchased a complete set of tires within the last year, I needed winter tires so I made an appointment to get a complete set of winter tires. I went to drop my car off the night before as like many people I work during the day. Upon arrival at the store : I did not see a drop off box for after hours. The bays were open and technicians were still working. so I asked for help. They brought me to the front of the store where they stated Jason was working. I asked Jason if I could drop off my keys as I had an appointment in the morning. Was told no I would have to return. First reason was there was no place to store car inside ; it would have to be outside which I understood before my arrival at the store. Then he stated that the store closed at 6 and since it was 7 ; he couldn't help me and finally he said he would not have a paper trail so that was it. I was in disbelief that he would not let me drop off my keys and instructed me I would have to come back.. how hard is it to write my name on a piece of paper. I felt that I was treated very rudely and I will take my business elsewhere. I do want to note that the two technicians who went out of their way to help me were great and that Jason should get some direction from them on how to treat customers read more

Friendly and helpful service. Just got 4 snow tires put on and they helped me find the right set within my budget. I always go to these guys and always gave a great experience read more

The team at Town Fair are amazing. Tim and Kevin are great managers. They lead a team of highly professional and knowledgeable staff, that are courtesy and work with your every need. I have been a loyal customer for 4+ years. I am so pleased with the service, I have referred several family members and friends. They, too, have had a great experience and are impressed with the quality of service this team has provided. Keep up the great work!!! read more

This was my second visit to Town Fair Tire. Again great customer service. Ralph was friendly and helpful. I would HIGHLY recommend them to anyone. read more

I got my first ever snow tires on my first ever car here (in Keene) last week, and the service was phenomenal. I wish I had come here first, they were kind, fast, and accommodating. They were able to order me tires the same night I called and for cheaper than anywhere else would do it, and my appointment only took about half an hour. Next time I need tire services I'll come back here. read more

My first time to Town Faire Tire, and the experience was very positive! Town Faire quoted me the fairest price, and fit me in that same day. Kevin is very courteous and helpful in answering all of my questions. Service is quick, and they have a nice seating area with wifi available - a huge plus. read more

Bait and switch. About a 30% mark up when I showed up. I'd avoid. There are much better places in town.

Working with Kevin and the rest of the staff at Town Fair Tire has be awesome! Not only were they courteous but they were extremely knowledgeable as well. If on the off chance they didn't have the answer, it wasn't long before they did. Would give 6 stars if given the option and definitely recommend TFT as the best place in the Cheshire County for any wheels or tires! read more

This place is great! Kevin provided some of the best customer service I've ever received. I'd already ordered tires online, but he took the time to show me and teach me about a number of options that were better suited for my particular car and driving needs. And he even arranged for me to get the better tires for the same price as the ones I'd found online. Honest, respectful, friendly, and efficient. Definitely the right place to come for tire needs! read more