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Westfield Auto Parts

5.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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3 years ago

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5 years ago

Great local place to do business! Everyone is knowledgeable and friendly. Good old school local atmosphere!

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Safety Restore - Seat Belt Repair After Accident

Safety Restore

(55 reviews)

These guys put some fire red seat belts in my Ferrari. They…read moreknow what they're doing. Fast service, really cheap but the quality is amazing. Thanks safety restore.

One word: Incompetent…read more Hours before sending my seat belt off, I spoke to a customer service representative who I explained my seat belt issue. After listening to my issue (seat belt pre-tensioner failure), the rep. mentioned that my seat belt could be repaired and should take no longer than two weeks to do so. Hours after the conversation, I packed up the seat belt and sent it off (via FedEx). Shortly before the two weeks were up, I called the company to inquire about my seat belt, but was told that they were still looking for it. During that same conversation, I rebutted to the rep. that the seat belt did arrive at the business because someone from their company signed for the belt (according to FedEx signature confirmation). She confirmed that the person who signed for it was an employee, but informed me that they were still looking for my seat belt (again) and couldn't provide me with an update. For months, I called each week and was told that they were still looking for my seat belt. Eventually, my issue would be escalated to Dave, a manager. Dave called me, apologized, and promised to send me out another seat belt. After giving him my VIN number (to confirm the color of my seat belt), he sent a seat belt out to me. Unfortunately, it was the wrong color. I attempted to call Dave a couple of times, but got no answer. After having to deal with their incompetence, I just went to a junkyard and took one out of a car (this solved my issue). Moving forward, I wouldn't dare use, take a call, or read any advertisements from this company. Beware!

Westfield Auto Parts - autopartssupplies - Updated May 2026

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