The service is excellent and they arranged a loner car for me so I didn't miss work! A wonderful…read moreexperience all together. I am now a loyal customer for all my car needs! Thank you ESP!

I was super duper impressed by my experience at ESP Auto. I needed an oil change, inspection, and…read morenew tires. They were totally fine with me ordering my own tires, did a great job on the oil change, and despite not doing inspections directly: sent my car off to be inspected at another shop. The attitudes of the staff were amazing (contrary to my experience with Complete Automotive in Easthampton). They went out of their way, were affordable, and really seemed to care about my experience. We'll be going to them from now on.

After getting a flat tire and being quoted almost $550 at another shop in the area I called Holyoke…read moreTire and was able to get an appointment the next day. They patched the tire that the other place said was unpatchable (& it's held!) saving me $525! They were friendly, professional, & quick. Would highly recommend this shop!

These people are honest... they diagnose the problem and fix it in a reasonable amount of time for…read morea fair price. I have been going to this place for MANY years, because like so many other lines of work, when you find an honest one stick with them.

Went to Ed's on a friend and mechanic suggestion. Had two flanges on my exhaust that were in need…read moreof replacing. Staff at Ed's (including ed himself) was super helpful totally explaining the problem and what he could do to fix it. The shop is very clean and well run. Even though I didn't have an appointment my wait time was very reasonable. Price was fantastic and so was my experience. Never again will I go to the "chain" muffler shops when Ed's is so much better.

Exceptional service at fair price! It was my first time there and I was very impressed with…read morequality, price and efficiency of everyone involved in the repair. Originally came in for an estimate, the job was completed and I was back on the road in about an hour. Would definitely recommend Ed's!

What a gem to find. Steve, at this place, went above and beyond to help me with my car…read more The first thing he did was help me figure out if it was even worth it to have him look at my car. I had just taken it to a dealership mechanic which had charged me a lot of money, not to fix the problem, but just to tell me that they examined the car and indeed I had a problem (duh). I started calling other mechanics to get a second opinion and Arc seemed not only the most knowledgeable. Not to mention, very patient and understanding while I kept waffling back and forth of whether it was worth bringing it in. But Arc said that they wouldn't charge me if they couldn't fix it :) Well, to make a long story short, yes, my car needed a lot of work. Steve managed to pinpoint the problem immediately. And told me about possible solutions and cost and then advised me not to spend the money on it, which I appreciated that he told me honestly rather than trying to sell me on fixing it. Even though Steve was able to get to the root of the problem quickly, he still spent additional hours to make sure of what it needed. And I am grateful for the detailed explanation of what was actually going on with the car so I could make an educated decision (which was not to spend more money on a sinking ship). He gave me options. And like he said, didn't charge me for what I didn't want fixed after all!! They are a kind, through, knowledgable and honest place.

Been taking my car to ARC guys for years but never has it been more helpful then this past year…read morewhen my Subaru cross the hundred thousand mile mark. If you haven't gone to ARC before and you need to know these guys are old school and will do whatever they can to patch your car together on a budget while educating customers on what you need to do for maintenance to make it last as long as possible. My mechanic John probably doesn't want to it advertised because I get the feeling he doesn't really LOVE fussing with my car these days but I have to say it anyway...Today he put some space-age material on my ancient exhaust and got it to pass inspection when we never thought it would. They bought me another year in this old car. Thanks guys!!

Andy repaired my cars! The lobby is nice, my dad is friends with the workers here. And our car was…read moredirty. We went next door, and cleaned it! And it's 25 cents for skittles,m&ms and gum balls!

The guys in the shop are scam artist. I bought a brand new tire from a different t place and I…read morebrought it to them to have them replace one on my SUV. They told me they couldn't replace one tire because it's against the law to replace only one tire on an all-wheel-drive vehicle. I would have to buy all four tires and have them all replaced. It is most definitely not against the law as had one replaced by a different shop a week prior. They were just trying to upsell me into buying four brand new tires from them

I love the fella at the desk -I didn't catch his name (tall and full build-was this Ernie?). He…read morewas soooooo helpful and honest. Honest is a wonderful characteristic in a car mechanic. I'm considering them my car mechanic from now on, and I am voting for buyers choice Re: repairs that is currently in the ballot. Yay Ernie's Garage!! Eileen Ball, new resident to Northampton

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

I started going to Pelham auto about 8 years ago when I bought a used Subaru that had all its work…read moredone by them. I've continued going there with my current car because I feel comfortable with them and satisified with their work. They're friendly and explain problems with the car clearly, giving me more and less expensive options. I've never felt they were doing extra work that didn't need to be done, but instead gave me a clear outline of their recommendations and the implications of a range of options -- from doing nothing, to using parts from one of their parts cars, to doing all repairs. I've not had a problem in terms of timing -- they are usually willing to look at my car right away and if it needs more extensive repairs, I tend to leave it for the afternoon or overnight. I see a diverse range of customers there -- men, women, older, younger, folks who know nothing about cars to folks who come in with questions about their self-made repairs.

I have had good dealings with Pelham Auto in the past. I just returned from them, having had…read moreprobably the worst customer service anywhere in years. I first waited several minutes while the agent (not Jason, who is very professional), finished up with another customer, then spent some time shuffling papers. When I got the agent's attention, I started to describe my situation when the phone rang. "Let me take care of this." Ten minutes later I was still waiting. When he finally got off the phone, he asked me why I was there, all the while playing with the papers in front of him. My problem was with the air conditioner. "We don't do air conditioners anymore." I told him I wish he had told me that ten minutes earlier. "We didn't get that far." Why on earth not?? I would still go back because I believe they do good work at a fair price, but only if Jason is standing at the desk.

Gil told me to arrive early for my oil change, and the crew including Dan got me in early. I've…read moregone to Gil's for oil changes, and other repair. There's an ATM right outside their waiting room and office for cash needed for repairs. Gil's Auto is a quality auto shop with heart--they really care about all kinds of cars, and their owners. I am still surprised by the affordability of their prompt service, and continue to be a returning customer. They just needed to move to Belchertown from Amherst, and have a bunch of warm letters from residents of Belchertown and other places greeting them warmly. Their new garage isn't far from their old location in Amherst and has good company in the variety of services offered in this auto plaza--Pelham Auto Repair, Pelham Auto Parts, Jimmy Burgoff (.com) Movers, and the UHaul Rental Gil's office offers. They aren't above working as a team to push your car into the shop and breaking a sweat. That's what you'd need in your auto crews. I think they are in good company here, Creation willing.

I was very happy with the service I received at Gill's auto repair. I could not get my car to…read morestart and I had a Uhaul trailer attached. Gil himself, came to help. It was a Saturday afternoon and all the other auto repair shops were closed for the weekend. He was just about to close. Also, I thought he was going to be very expensive for the service, but he was extremely reasonable.