Expensive, never was at this store and , my fault, I did not ask the price. Oil change $160...read more

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Westfield.

Had such an amazing time with United Transmission in Westfield, MA! I had a bad U-joint in the rear…read moreand it shook my pinion gasket loose in the rear differential. So I was loosing rear differential fluids down the road. I was blessed to have landed in this town with these super kind people; Mindy answered my call after a mechanic shop in the same area told me I was toast. This shop had me almost done in a day just Dodge parts are difficult to match up sometimes! They worked diligently and persistent to get me fixed up and on the road back to traveling! As a walk-in customer I was very happy with the mechanics and all the staff; smart, quick and time efficient! Happy to hear a little background from Michelle and her Dad that started it all! I value this company and they checked marked all my boxes, very family like and I will highly recommend! Also the prices are super fair! I was expecting a lot more than I ended up paying! Thank you Everyone at United Transmission!

I recently had transmission work done. I had taken it to the dealer who told me I needed a new…read moretransmission for a car that is three years old. I called United and spoke with Nick who was so informative and helpful. Brought the car in and saved about 5000 dollars that the dealer was willing to take no problem. Thanks United. Would recommend you in a heart beat.

Our car's alternator died on a Saturday afternoon as we were driving home to Orange County, NY from…read moreBoston. Stuck on I-90, we used our roadside assistance service to call for help, and they dispatched Hampshire Towing. Dispatcher Kayla did a great job keeping us informed about the arrival of Alex, the tow operator. Based on our situation, he did the best he could to help us out. Due to the distance from our home to their shop, we decided to transport the car to Pleasant Street Auto for repair. On Monday I spoke with Steven to discuss the situation, and he was very thorough and analytical as he listened to my story leading up to the car breakdown. The shop was able to repair the car Monday afternoon and I picked it up Tuesday morning. Considering we were in a bind and at their mercy, I feel that we were treated very fairly and not taken advantage of. Walking into the office to pay the bill, I could tell that they take an interest in the concerns of their customers - even offering a box of Girl Scout cookies as a "thank you"! Having a car break down out-of-state is a difficult experience, and we're grateful to Hampshire Towing and Pleasant Street Auto for their assistance! I would highly recommend their services.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

This Jiffy Lube is like a pirate ship that owns the seas, with Jorge as their captain. Takes care…read moreof his crew, takes care of his customers, and the ship is never comin down

I've been going here for years and even with the crews always changing, I've never had a bad…read moreexperience. I've heard the classic "don't go to jiffy lube, they forgot to put my oil filter back on story" and the other ones that are as common as the boogie man. About all the jiffy lube stations I know of. I have been going to this location for the past couple years and I have never had a single bad experience. I have even pulled up to ask if they can please put air in my tires. The last time I was there, I did have a guy who was a little shy about smiling which I think even if you are having a bad day, if some goofy girl is talking to you, you should be more personable and acknowledge the customer, I know he heard me and all it takes is a smile. I don't know what kind of day he was having, but I made it a point to go out of my way to communicate with him and make sure he knew I appreciate him and being my goofy self. Good customer service is a plus. Other than that, I have always had positive experiences, positive customer service and I continue to have the oil filter, fluids filled, everything is on and in my car, and no boogie man stories. I definitely recommend this jiffy lube and you can get gas and a carwash and clean out the inside all in the same place!

JP Auto Repair replaced a blown engine on a 2019 Ford Ranger for us. The culprit was a faulty/…read morefailed fuel pump/fuel rail system. Everything was handled with great communication. The repair was done very efficiently and it turned out great. Price was very reasonable and it turned a bad dealership issue into a new customer who will be having all my auto repairs done at JP Auto from now on. Great experience from the front office to the mechanics and support staff.

From the owner: Professional automotive repair technician renowned for fair and honest serving of automobiles and…read moretheir systems. Our service center can provide a complete diagnostic of your vehicle and its electrical components to pinpoint issues and address any concerns. We pride ourselves on our customers' satisfaction, and will strive to meet your every need. Contact us via phone or email to set up an appointment.

I am absolutely blown away by the kind and great service I got today. I came in after my tire was…read morerunning low on air and low and behold we found a screw had punctured the side wall. The two guys that I dealt with didn't have a spot to put me in but put my spare on until tomorrow when I go in and get my new tires put on which I feel are an incredibly good price. It was a long day at work and to end up with a flat tire was the last thing I wanted but these guys made it so easy and stress free! I will recommend you to everyone and will keep coming back for sure!

went in cause I thought my passenger rear tire was leaking air- they told me my tires were bald and…read moreneeded all four new tires in my 2020 Honda CRV. My car was bought back in October- nothing has been wrong with it since. When I left it wreaked of oil/gas - only to find out it's LEAKING OIL When I called to complain KNOWING they were the source they tried telling me certain makes and models of Honda have a fuel pump recall and that could be it; in no way tried to take any accountability or offer help. My friend called- both managers hung up on him. Honda confirmed there are no recalls on my specific car. these people are responsible for my car leaking oil and I have opened a claim for a refund. Will NEVER go here again.

Went to Brad's because I thought I needed to have my brakes done. After they inspected them, they…read moretold me the brakes were good just a little rust on the rotors from not driving the car often. They saved me hundreds of dollars by being honest and not doing a brake job I didn't need. Absolutely the best mechanic shop I've ever dealt with. Professional and honest shop that looks out for their customers.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Straight forward oil change place. Feel compelled to leave a review after reading Amy's review. Not…read moresure how they could have ransacked her car since the vehicles are worked on right in front of you in full view of the waiting room. From my experience, if anything they don't try to upsell quite enough.. very pleasant for the customer, but the extras have gotta be where they make their money. Four stars because they're good, efficient, and offer a free car wash.

Fast and reasonable oil change! Past good experiences with stickers. Also noticed a veterans and…read moreactive military discount !

These guys immediately showed without upfront money and did an excellent job at a fair price. I…read morecouldn't be happier. Thanks guys...

Jeremiah was prompt in responding to messages. I needed front and rear rotors and brakes AND an oil…read morechange. He was fair and answered any questions I had. I will for sure be a return customer, and will recommend his business to others.

Gene the owner serviced my new Chevrolet when he worked at a local Chevy dealer and at the time…read morehe had the largest number of service certificates of all the mechanics and the knowledge was evident when you spoke to him about your car. He has since opened his own auto repair company which of course I have followed him to for all my repairs This is a family owned business with fair pricing and the most important part is they are sincere and honest.

If you are looking for an honest and knowledgeable mechanic then Gene is the place to have your…read moreauto worked on. I purchased a 1988 corvette and Gene has done several repairs to the car and they all were done with no problems and at the price he quoted me. Since he did a great job on my corvette I had him do brakes on my 2014 Sonata Sport. I will have Gene work on my cars because he is an Honest and hard working person. It's not easy finding an honest person in the repair business. I like to support a local business owner also.