Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Had such an amazing time with United Transmission in Westfield, MA! I had a bad U-joint in the rear…read moreand it shook my pinion gasket loose in the rear differential. So I was loosing rear differential fluids down the road. I was blessed to have landed in this town with these super kind people; Mindy answered my call after a mechanic shop in the same area told me I was toast. This shop had me almost done in a day just Dodge parts are difficult to match up sometimes! They worked diligently and persistent to get me fixed up and on the road back to traveling! As a walk-in customer I was very happy with the mechanics and all the staff; smart, quick and time efficient! Happy to hear a little background from Michelle and her Dad that started it all! I value this company and they checked marked all my boxes, very family like and I will highly recommend! Also the prices are super fair! I was expecting a lot more than I ended up paying! Thank you Everyone at United Transmission!

I recently had transmission work done. I had taken it to the dealer who told me I needed a new…read moretransmission for a car that is three years old. I called United and spoke with Nick who was so informative and helpful. Brought the car in and saved about 5000 dollars that the dealer was willing to take no problem. Thanks United. Would recommend you in a heart beat.

went in cause I thought my passenger rear tire was leaking air- they told me my tires were bald and…read moreneeded all four new tires in my 2020 Honda CRV. My car was bought back in October- nothing has been wrong with it since. When I left it wreaked of oil/gas - only to find out it's LEAKING OIL When I called to complain KNOWING they were the source they tried telling me certain makes and models of Honda have a fuel pump recall and that could be it; in no way tried to take any accountability or offer help. My friend called- both managers hung up on him. Honda confirmed there are no recalls on my specific car. these people are responsible for my car leaking oil and I have opened a claim for a refund. Will NEVER go here again.

Communication sucks. Called in to service vehicle was told to dropped it off once I get there…read morei was informed they don't have my oil ​​

I've been going here for years and even with the crews always changing, I've never had a bad…read moreexperience. I've heard the classic "don't go to jiffy lube, they forgot to put my oil filter back on story" and the other ones that are as common as the boogie man. About all the jiffy lube stations I know of. I have been going to this location for the past couple years and I have never had a single bad experience. I have even pulled up to ask if they can please put air in my tires. The last time I was there, I did have a guy who was a little shy about smiling which I think even if you are having a bad day, if some goofy girl is talking to you, you should be more personable and acknowledge the customer, I know he heard me and all it takes is a smile. I don't know what kind of day he was having, but I made it a point to go out of my way to communicate with him and make sure he knew I appreciate him and being my goofy self. Good customer service is a plus. Other than that, I have always had positive experiences, positive customer service and I continue to have the oil filter, fluids filled, everything is on and in my car, and no boogie man stories. I definitely recommend this jiffy lube and you can get gas and a carwash and clean out the inside all in the same place!

Advertised battery price was $120 less than what I was quoted on site for the South Maple St…read more Location. For a synthetic blend oil change and battery they tried overcharging me , even after I showed them the quote for that location for my vehicle. I was told by Dennis, the manager, " oh yeah boss, the price went up 2 weeks ago". False advertising or extra pocket money for him, not sure which. To try and shut me up he says " we can take it out and you can take your old one back" so I went with it. Snapped a picture and found the same battery online for $187, not the $299 he was looking for. It pays to question them when you go there. He was unable to show me where that amount came from.

Fast and reasonable oil change! Past good experiences with stickers. Also noticed a veterans and…read moreactive military discount !

Excellent service, love that they have so many options for services. Prices are fair in terms of…read morecurrent value of parts and labor. Only knock is that if you need a repair it's going to be awhile.

amazing experience. Dave and I think Bryan (can't remember it was when I dropped it off) were so…read morehelpful. I came in with a bad tire and rim, asked for an overall check to ensure safety and they found bad tie rod ends. Warranty company was very challenging to get ahold of but Dave worked so hard, was flexible and was very patient throughout. After all of the warranty process, when they could start ordering parts (after 5pm) for my car they had it all done by 11am the next morning. The tire took the longest to come in because they wanted to ensure it was the same as the others so it wouldn't cause any problems with the alignment (I respect rather than pushing Me to get all 4 new tires like others would do). They were able to repair the dent in my rim rather than buying a new one as well. Overall so relieved to have a place I can trust that cares about not only getting the money but giving customers the best service and most for their money. A huge thank you!!!

I was in area for my daughter's graduation and got a flat late on a Friday night. I needed to get…read moreto her graduation Saturday afternoon and thankfully when I got to this location first thing Saturday morning gentleman at desk was so helpful and was able to replace my tire and have me on the road by 9:00am. I honestly would have paid any amount to just get tire so I wouldn't miss graduation but I did compare tire I purchased with other local companies and this was the best price around. Thank you for saving the day.

They used to be a great dealership/car repair but now not so much. The owner is not around like he…read moreused to be and the people running it don't seem to know much about customer service. When a car is purchased and well under a year later it needs a big job done and there is no discount other than the AAA discount. It isn't even the full 10% discount with the amount that was quoted. I am very disappointed with Brills.

always have a honest repair job here. and there always willing to work on your winter beater as…read morewell! i have 3 vehicles that i have repairs done here. 2014 jeep compass. as well as a 2001 and 2005 ford mustang GT.

Allen & Frank went above and beyond to help me. Wipers broke during 6hour road trip during snow…read morestorm. They fixed my car in a few minutes and didn't even charge me. Highly recommend!!!!

I don't think I'll be coming back here for an inspection sticker again. The hassle I went through…read morewas just too much!