Expensive, never was at this store and , my fault, I did not ask the price. Oil change $160...read more

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Westfield.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

I needed new brakes (both front and back) and was told by my tire guy that something was cracked…read moreand would need to be replaced (don't know much about cars but my son confirmed) Being from the West Coast I had no idea where to go but after reading reviews and calling several chain stores which gave me ridiculously high quotes I went with Pleasant Street Auto. Great people, great service and really reasonable prices. They even offered to drive me back home if I needed it. They do share a spot with a car rental place so trust that you are in the right place when you go in. Hopefully my car won't need service again for a while but when it does I'll be going back here.

Had such an amazing time with United Transmission in Westfield, MA! I had a bad U-joint in the rear…read moreand it shook my pinion gasket loose in the rear differential. So I was loosing rear differential fluids down the road. I was blessed to have landed in this town with these super kind people; Mindy answered my call after a mechanic shop in the same area told me I was toast. This shop had me almost done in a day just Dodge parts are difficult to match up sometimes! They worked diligently and persistent to get me fixed up and on the road back to traveling! As a walk-in customer I was very happy with the mechanics and all the staff; smart, quick and time efficient! Happy to hear a little background from Michelle and her Dad that started it all! I value this company and they checked marked all my boxes, very family like and I will highly recommend! Also the prices are super fair! I was expecting a lot more than I ended up paying! Thank you Everyone at United Transmission!

I recently had transmission work done. I had taken it to the dealer who told me I needed a new…read moretransmission for a car that is three years old. I called United and spoke with Nick who was so informative and helpful. Brought the car in and saved about 5000 dollars that the dealer was willing to take no problem. Thanks United. Would recommend you in a heart beat.

went in cause I thought my passenger rear tire was leaking air- they told me my tires were bald and…read moreneeded all four new tires in my 2020 Honda CRV. My car was bought back in October- nothing has been wrong with it since. When I left it wreaked of oil/gas - only to find out it's LEAKING OIL When I called to complain KNOWING they were the source they tried telling me certain makes and models of Honda have a fuel pump recall and that could be it; in no way tried to take any accountability or offer help. My friend called- both managers hung up on him. Honda confirmed there are no recalls on my specific car. these people are responsible for my car leaking oil and I have opened a claim for a refund. Will NEVER go here again.

Communication sucks. Called in to service vehicle was told to dropped it off once I get there…read morei was informed they don't have my oil ​​

I've been going here for years and even with the crews always changing, I've never had a bad…read moreexperience. I've heard the classic "don't go to jiffy lube, they forgot to put my oil filter back on story" and the other ones that are as common as the boogie man. About all the jiffy lube stations I know of. I have been going to this location for the past couple years and I have never had a single bad experience. I have even pulled up to ask if they can please put air in my tires. The last time I was there, I did have a guy who was a little shy about smiling which I think even if you are having a bad day, if some goofy girl is talking to you, you should be more personable and acknowledge the customer, I know he heard me and all it takes is a smile. I don't know what kind of day he was having, but I made it a point to go out of my way to communicate with him and make sure he knew I appreciate him and being my goofy self. Good customer service is a plus. Other than that, I have always had positive experiences, positive customer service and I continue to have the oil filter, fluids filled, everything is on and in my car, and no boogie man stories. I definitely recommend this jiffy lube and you can get gas and a carwash and clean out the inside all in the same place!

Advertised battery price was $120 less than what I was quoted on site for the South Maple St…read more Location. For a synthetic blend oil change and battery they tried overcharging me , even after I showed them the quote for that location for my vehicle. I was told by Dennis, the manager, " oh yeah boss, the price went up 2 weeks ago". False advertising or extra pocket money for him, not sure which. To try and shut me up he says " we can take it out and you can take your old one back" so I went with it. Snapped a picture and found the same battery online for $187, not the $299 he was looking for. It pays to question them when you go there. He was unable to show me where that amount came from.

Fast and reasonable oil change! Past good experiences with stickers. Also noticed a veterans and…read moreactive military discount !

Excellent service, love that they have so many options for services. Prices are fair in terms of…read morecurrent value of parts and labor. Only knock is that if you need a repair it's going to be awhile.

I've been taking my cars to these guys for a few years now and they always do a great job. A bit…read moreoverpriced but who isnt these days.

Made an appointment for 4pm came in at 3:30 and was not told it was going to take so long. 5:30 and…read moremy car is still not even in a bay. Asked when it would be done, was told that they had 3 call outs and they will do the tire repair before they go home. Do not come here

They used to be a great dealership/car repair but now not so much. The owner is not around like he…read moreused to be and the people running it don't seem to know much about customer service. When a car is purchased and well under a year later it needs a big job done and there is no discount other than the AAA discount. It isn't even the full 10% discount with the amount that was quoted. I am very disappointed with Brills.

always have a honest repair job here. and there always willing to work on your winter beater as…read morewell! i have 3 vehicles that i have repairs done here. 2014 jeep compass. as well as a 2001 and 2005 ford mustang GT.

I don't think I'll be coming back here for an inspection sticker again. The hassle I went through…read morewas just too much!

Frequently they do not stick to their posted hours. Multiple times last month I showed up within…read moretheir posted car inspection hours and was turned away. They were nice people but with limited hours and not adhering to them go elsewhere if you need a sticker

It is sad that most of the reviews were from a year ago. My experience today was awesome…read more Orlando, the Manager, was great. I had a groupon for an oil change but also inquired about my rear differential getting changed. I was extremely happy with the service. I will only go to this location going forward. Again thank you Orlando for your service.

Few things. first there are doors that are being left open in cold weather. I have written a review…read morebefore which was somehow deleted, but it's not right for employees to be working in rain and it's 35 degrees outside. also the assistant manager Iovanni speaks down to his employees and isnt helpful when they are struggling. i also waited about 10 minutes to be seen by him and be checked in when already inside. Other than that the manager Orlando and employees are very welcoming and are willing to help answer any questions I may have.