I had called about my 2011 Porsche radio that wasn't coded to my vin number, and therefore the…read morephone, maps, and nav didn't work. Jerry said to bring it in and he'll see what he could do with it even though that wasn't his business. After two hours of trying everything it was apparent that only a Porsche dealer could "code" the radio. Jerry is an amazing man who loves a challenge, and hated conceding. Even though he spent all that time he didn't ask for any compensation whatsoever. I told him that even though I live in Southbury, I'll be bringing my cars to him from now on. I would rate him 6 stars if I could.

LOL !! Straight to the point !! U didn't bring eggs to the…read morediner we ask for thats same courtesy ! I came to fox my AC that gave out on me in the middle of a heat wave !! The nerve !! after finding a Groupon coupon ! I called & they told me come on down to the price oh wait NM that's a game show!! Jk They hooked my car to a machine, & Jerry explained to me it was testing for leaks, pressure , & im sure a few other things ! It took maybe 25 minutes, they have great AC & TV for those that don't work from their phone or brought in a book to past the time !! After a tweak or 2 to my car I was soon on my way to feeling that Artic cold air as I ride through the end of summer !! Let me add the Groupon coupon Savings was for a different service Jerry's Auto offers & not what I came in for!! I didn't really read the fine print !! But he was awesome & let me use my Groupon but pay the difference of like a few more magic beans !!! It's hard finding a good mechanic / shop !! But they exist few & far !!

I'm not an easy customer to deal with. I'll admit that. And so I can imagine that staff would find…read moreit hard to deal with me. However, Meineke dealt with me just fine. They were very understanding and didn't take my own edge approach personally. Not only did they help me out with my oil change, but my tires were also filled, one of them was on lower pressure when I arrived. I waited for my car, and I got there around 8:10 and my oil change was done within 30 minutes. Though pricey, and though I used a Groupon, it was a valuable service. You can't buy back time. Thanks.

Came for issues that were caused by Firestone on my car explained to Them everything, they were so…read moreawesome and willing to work with price they didn't try to push things on to me which is great cause as a female most times mechanics try to sucker us ; the women Natalie she's awesome and even made sure issues at hand were valid before charging me for anything! There customer service is on point I will make this my permanent location. And holy crap the area manager I believe DERRICK he is absolutely amazing and such a breath of fresh air cause he didn't make me feel Stupid for asking questions about my car! he made me feel So comfortable and kept checking car overall best experience I've had in a car shop ever !! Thank you guys so much

I am happy with how my visit to Pep Boys went. I'm always anxious to bring my car to a shop as a…read moresingle woman I don't want to be taken advantage of or talked down to. Today I felt like someone was looking out for me at Pep Boys. I wasn't gaslighted or upsold services that I didn't need. Thank you for your honesty, integrity and service today.

DO NOT go here. I've had nothing but bad experiences with pep boys…read more Pay the little extra to go to a decent shop. Had breaks put on the rear and not less than a month later my right rear wheel wobbles. Long wait time, staff comes across as untrustworthy, and if they suddenly tell you there is a nail in your tire and you need to replace all four, then write that in the review section.

Waterbury CT. location on Wolcott rd…read more Don't ask them to program TPMS sensors because they don't read directions. First off! I spent 3 hours in their shop just to have new sensors installed and programmed. They were training someone new who didn't follow directions correctly. They then told me my truck was all set but my aftermarket TPMS wasn't reading properly. He tried again but clearly didn't know the programming procedure while also forgetting to install an important lock feature. I told the manager I would go home, send him what he did incorrectly and could be back the next day for him to try again after he reviewed the directions he asked me to email to him. He never responded by email to tell me if he had read through the procedures or returned two messages I left with his employees. The reprogramming clearly stated to begin in a particular sequence which he clearly didn't but charged me anyway. I don't intend to remove this complaint unless they program my vehicle correctly at know charge or refund me for the procedure.

I needed tires and front suspension work on my car recently and they came through fast when need…read more Customer service was also top notch.

I live in Indiana and was purchasing a conversion van from a Connecticut source. Dave worked with…read moreme on short notice to bring the vehicle in for a pre-sale inspection. He put the van up on the lift and showed me the items he looked at item by item. Since the van was in pristine condition they didn't even charge me. Great people at Model Garage!

Always professional and efficient. The only place I go for emissions every year. Staff is always…read morehelpful to answer any questions.

Still a great place to take your car... Randy and his team are honest and hardworking. They do what…read morethey say and don't overcharge or do work you don't need.

After hitting an unmarked speed bump, my car had a rattling sound that concerned me. I called…read moreRandy at 1:40, and was told to come in at 2:00. By 4:30, I had new struts and the rattle was gone. Before doing the work, Randy showed me photos of the problem. The wait was because parts had to be delivered; while waiting, I heard Randy repeatedly dealing with customers in a polite, respectful manner. I am very pleased with being able to have the repair done so quickly and professionally.

I'm a return customer for years and Chris is the best! Great service, provides great service and is…read morealways trustworthy and reliable. He's honest and I know my vehicle is in great hands when he is repairing them or giving me an oil change. His prices are reasonable and when my last vehicle needed brakes he made it a priority. I value his opinion and having him as a dependable mechanic and have referred him to many people. I have an appointment to see him next week and I know I will be well taken care of.

I came to this establishment because a co-worker recommended this automotive shop!…read more I have lived in the area for a long time and never noticed that this shop was right in the same plaza as DD which I drive past everyday! I am very happy with the service I received! Chris answered all of my questions and I definitely did not feel the (auto shop pressure that comes with not really knowing anything about cars). I got an oil change done and wanted him to check on an issue that I thought was something serious. I left the shop with the confidence that nothing was wrong with my car at all! Sometimes you leave a shop more stressed because they tend to tell you that x, y, and z need to be replaced or fixed or something else! I highly recommend this establishment!

They work fast they work well they tell you everything that they're doing. Life is great.read more

very bad experience... the owner operator whatever the guys name is... horrible.. no accountability…read morefor his shop completely blowing the transmission on my jeep wrangler... kids with no training as the employees there working on peoples car without a clue of what's going on... my cars automatic, just incase the guy who put whatever into my transmission didn't know by now smh... i'll be buying a brand new transmission now thanks to the great job jiffy lube did on my deque "oil change"... literally the only reason i went there that day was because my car was telling me oil change... and i leave with a cooked tranny.. save yourself the trip bro.. should sew but i want my car sooner than later n my lawyer in cancun... bitch ass jiffy li've... couldn't give em 0 stars ^^

Had four new Goodyear tires put on my Jeep Liberty this morning. I've been a customer of Tire Mart…read morePlus for almost 10 years now, Scott & Al have been keeping my vehicles running smooth all that time. I've had everything done from brake work, oil changes, and ball joints (on my old Blazer) -- they do quality work at Tire Mart Plus. And Scott doesn't BS you on work you don't need, he tells you like it is. Tire Mart Plus is the only place I'll go to get my vehicles serviced.

Don't let the initial appearance fool you. It's not a franchise place that looks all dolled up -…read moreIts an honest to goodness old fashioned garage. Scott the owner operator is all pro - customer and does a great job at an honest price. A mechanic who I have now trusted my cars with for years.