I honestly can't say enough good things about this dealership. From start to finish, they made what…read morecan be a stressful process feel easy, transparent, and even exciting. They didn't just try to sell me a car--they actually listened to what I wanted and went out of their way to find my dream car, not just what was sitting on their lot. What really stood out was how they walked me through every single step. No pressure, no confusing jargon, just clear communication and genuine effort to make sure I was comfortable and confident in my decision. They went above and beyond in ways I didn't expect--handling details behind the scenes, keeping me updated, and making sure everything was exactly right. It's rare to find this level of dedication and customer care these days. If you're looking for a dealership that truly puts people first and will go the extra mile (and then some), this is the place. I couldn't be happier with my experience--or my car!

Place sucks, sold me a junk, and sold my trade without permission. Was friends with father 38 yrs…read moreand had no trouble screwing g me for a couple hundred bucks. Not at all respectfull or reliable. Integrity or honesty is nothing you will find there!

Review: V & F Auto Shop I recently had my car serviced at V…read more& F Auto Shop, and I was honestly blown away. I've never experienced this level of service before, and there are five main reasons why: Impeccable Environment: First, I was shocked by how clean and organized the shop is. It's rare to see a garage so well-maintained. Customer-Centric Care: The staff is incredibly friendly. To ensure an accurate repair, they asked detailed questions about every symptom the car was having. Their approach to consulting--truly looking at things from the customer's perspective--was very impressive. Convenient Shuttle Service: Third, they actually offer a ride home while your car is being fixed if you need it. I've never had a shop offer that kind of convenience before. Transparent Digital Inspections: What really "wowed" me was their reporting. They took photos of everything they inspected and provided detailed explanations. They showed me exactly what was wearing out, what needed immediate attention, and even shared videos to help me understand. I was totally sold. Honesty and Integrity: Finally, since no new parts were required for my specific fix, they actually did the repair for free. I simply couldn't pass up the chance to leave a glowing review after such a positive experience. I actually asked an AI for a recommendation for a reliable shop in the area, and it pointed me here--it absolutely exceeded my expectations!

Took my car for the yearly inspection on my 30 minute lunch since it was three minutes away and…read moreusually takes 20 minutes max. My VW Jetta GLI was running perfectly. It took 45 mins which struck me as odd. I got in, started it and my cockpit was a different setting and my screen wanted me to register my car. As I was running late, I went right home...my bad. I started my car the next day and several error lights came on (lane assist, tire pressure, adaptive cruise to name a few). I immediately called and mentioned it and said Fathers & Sons VW will be taking a look as they are the only one that do maintenance on my car. There were multiple broken wires to the front differential connector that someone attempted to patch back together with a cloth type of black tape. Father & Sons suspect something was run over and pulled the wires. Of course Nicole at V&F and the inspector denied it was their business that did anything to the vehicle. It cost me $776.78 to fix. I would have understood if it was an accident but own up to your mistakes, not try to cover it up. They must not have a conscious and are okay living with it. I would give no stars if I could!

Man did these guys save my bacon! I was traveling for work when I busted a strut on the mass pike…read more I googled the nearest repair shop and was worried about what I would find. Having worked at a repair shop in my youth, I know the stress of unexpected travelers first thing in the morning! These guys were accommodating, attentive, and they had a super cute dog I could play with. What more could you really ask for? I was back on the road in no time, and the price was fair! Truly appreciative of the way they treated me, would recommend to anyone.

Great automotive service. My family has been coming here for well over a decade and they have done…read moregreat by us on all our cars. No glitz, but great service. I live in Northampton and drive to the far side of West Springfield because these folks are trustworthy and do great, affordable work.

Excellent customer service. They really listen to me to assess issue. Great communicators…read morethroughout the repair and charges. Actually show you what work they need to do and also what they have done on your vehicle. Issues get resolved!! M.C.

Very good and honest repair shop. Was grateful for their help and advice, and will be returning for…read morefuture service.

My oil change here could have saved my life, thanks to the technicians and teams here…read more I started with an impulse to get my oil changed, as it was at least a few hundred miles overdue. I knew my air filter was old, and they opened it up and checked it. [Yuck.] I needed maintenance, so I agreed to replace it. Then, my radiator fluid was in the red. (and also the green. Both readings on the fluid test they showed me were bad.) Then, they told me my brakes needed new pads, which I am grateful for: I wore them down to rotors before and it cost four times as much. But then they asked me to look at something. They found worse. Brakes I had gotten repaired on my car years ago by the dealer, with new rotors, weren't working. My driver rear brake caliper was broken and today was the day I found out thanks to them. If I used only three out of four brakes, I might have spun in a sudden stop, or worse. Praise be to God that I went to this Jiffy Lube. The work of the technicians here, Dennis, Nate, Roland, and Abraham, save lives.

THIS PLACE IS TERRIBLE.... DON'T GO HERE!!!!! went in for a…read moresimple oil change for a good running vehicle, left $420 later with a messed up transmission.....when I reported it, I was told to wait 72 hours for a call (which is too long to begin with) and they proceeded not to call in that time.....I will be suing them in court and spreading the word to everyone I know , DO NOT BRING YOUR VEHICLE HERE

I went to CDP Automotive with a problem with my brakes. Noel diagnosed the root cause, explained…read morewhat the problem was and repaired it. He's someone I trust and he'll be getting my business in the future.

Had to make an emergency stop at CDP Automotive with a flat tire. Although Noel doesn't normally…read moredeal with tire repair he brought my car in, did a temporary plug so I could safely make it to a tire place to have it fixed permanently. He explained everything that he was going to do and was so thorough. When he was finished he disinfected any thing he had touched on my car, inside and out. I was very impressed with this young man. I appreciate his willingness to help me even though I didn't have an appointment. I will be making future appointments for my car for sure! Thank you Noel!

Got my 1997 Mercedes-Benz resurrected at this place! Long story short, I got the car stuck in…read morelimp-mode. I'm normally a DIY type of guy but do not have the appropriate dealer-level equipment, and actually, not many other shops around have it either, but these guys did! I mostly just needed a TCM system reset, but Bruno went above and beyond, helping me diagnose some other minor issues I had with the car. Limped my way over there in 2nd gear, and less than an hour later, I was able to drive out with a big smile on my face, car shifting through all the gears, better than ever.

Inspector was so rude! I ask him to state inspection and TNC inspection and he wasn't be happy that…read moreand he failed my inspection for tire but my tire was new he had no idea about it. Not surprised. I went another place to show report and guess what, my car passed! He just been jerk for no reason. Don't deserve any single penny!

Great service and solid advice. Replaced my Jeeps engine when it needed it. Highly recommended.read more

Rob swore I had 3 leaks in my catalytic converter. I said it was fixed 3 years ago. He says well…read morethere's 3 puncture holes. Sure. $1500. Quote. For pipes n exhaust n converter. Converters last longer than 3 years. Fishy right? Well. Brought to another garage that lets you see what's up n under the vehicle. Funny how some places think you don't know anything about vehicles. I used to help work on them years ago. He thought stupid female right. Well. $350 later it's fixed by another place. Exhaust only. N lie about miscommunication. It was said repeatedly holes in catalytic converter 3 punctures what a joke. Can't lie around that one. N witness sitting right there. Wondering if you lied about her vehicle issues too. Probably