Honest, family business with knowledgeable mechanics. Mainly I get my yearly inspection sticker and…read moreoil changes here but when my brakes needed repair I brought my car to this shop and have been very pleased with the results. Friendly and efficient front office. Chico is the best!

Best mechanic in the valley. Fast, Affordable and knows how to fix all of our vehicles and a great…read moreplace to renew emissions sticker.

Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

Always great service and fair prices here! My car always comes back to me clean with no dirty…read morefingerprints!

Brought it in cause my serpentine belt snapped and despite being busy they had it done later that…read moreday and went to pick it up after work and so far so good, and reasonably priced for the quality of work.

They were very nice and super honest about the issues with my car. I have gone to mechanics over…read morethe past two years for my car pulling right and none of them found the issue with my suspension. They even showed me where the problems are, and were super straight forward and honest about them. I ran into a snowbank from black ice, and they also shared some similar stories, very down to earth.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

We brought our vehicle to People's Auto for a couple issues before taking a long road trip, one of…read morewhich was a spongy brake pedal. The mechanics bled the brake system, and it felt somewhat better, so we assumed the issue was fixed and went on our way. This vehicle was new to us at the time, so we weren't sure what the brakes should normally feel like. During the trip we noticed pulsating when braking, so when we got home we brought it to another local shop closer to our home to change the pads and rotors. We were then informed that the rotors needed to be changed as expected, and also that our caloper bolts were loose and that some washers were missing, to the point where brake fluid was squirting out all over 1 of the wheels. This definitely should have been caught by People's Auto when they were diagnosing the issue of the spongy brake pedal. Since they did not fix the issue the money we paid them was a waste, and we had to pay another shop to fix the same issue. Due to their location it was not convenient for us to return to People's Auto to try to have them resolve the issue, but even if we did the wait time for our initial appointment was 2 weeks.

I was at wits and wallets end when I came accross People's Auto…read more The 1999 Jetta I bought in college has had some problems over the years. The worst of it was when I first got the car. At one point it would randomly turn off, and not turn back on for a couple of minutes. Sometimes it just wouldn't start. The engine started to become shakey and hesitant. I tried a variety of shops; some would get it running for a little while, but the problems would return. They all charged a lot, and did very little. After the VW dealer wanted hundreds just for the parts to replace my oil tray (not including oil, oil change, labor or 'glue') I started really digging in to find speciality VW shops. Arriving at People's auto, I was skeptic to say the least. The garage is in the woods (fairly inconvenient) and may lack 'curb appeal'. My hesitation flew out the window when I started to describe some of my problems. "Oh, I know exactly waht that is" was the response (as opposed to the blank stares I had been growing used to in mechanics) turns out, it was just an adjustment to my 02 sensor, and new spark plugs. He replaced the oil tray, gave me a tune up and a once over, all for less than buying the tray at the VW dealership. I picked up the car the next day, and it was running better than the day I bought it. I went to people's auto for the better part of a year every time my car had a slight problem, or needed an oil change (after going there, my car had very few problems... excpet the ones that were clearly my fault). They guys are funny, friendly, fair and most importantly they know what they're doing. While I'm happy at Luis Lein's in somerville... I still day dream about dropping off my car at People's Auto, knowing it would get a once over to prevent future problems. I thought about knocking off a star for the location. I almost got killed by a speeding truck the last time I was there... but honestly, if this place operated at their prices any closer to hartford, I never would have been able to get an appointment.

If you like good customer service, look further. This place is a poorly run dump. I went to have my…read morecar inspected. First, the building is a mess, and the entrance is not very clear. I went in and was told to park in front of the last garage, where a guy would meet me. After waiting several minutes, a guy came out and told me to move my car, so I moved it to a parking spot, if you can call it that, since there was about 30 square feet of puddle. The guy hovered right next to my door as I got out, and then he got in without saying anything. I asked, "How long will it take?" and heard the response, "Five! Thirty-five!" I said, "So, five minutes, or 35 minutes?" And he said, "Five minutes!" So I said, "Okay, I'll be back in a bit then, going to go across the street." What happened next was like a scene out of a bad movie. The guy just kept shouting "35!" at me, like half a dozen times, while I said, "Yeah, I know, it's $35." "35!" "I will pay you when I get back." "35!" "Do you mean you want the money now? I don't have any cash. I have a card. I can just pay you in a few minutes when you're done." "35!" "I have never been asked to pay upfront for a car inspection before, is that what you're asking?" "35!" "I don't have cash on me." Finally, a full sentence. "You said you had a card, just give it to me now." I am not about to give my card to this guy, who looks and acts like he's drunk and clearly isn't carrying a card reader. I'm starting to wonder if he even really works there. So I say, "Look, I have never been asked to pay upfront for a car inspection before. I can pay you when I get back in a few minutes, because it's not like I am going to go anywhere: you do have my car. Or I can just take my business someplace else." Instead of responding, he just gets out of my car and walks away. So I go back in the front and ask if this is how they run their business, and the guy at the desk says, "Well I told you you needed $35." (No, he didn't.) I told him that the other guy had poor communication skills, and explained that I don't care if I have to pay upfront when it is clearly communicated in a way reflective of good customer service, and not just shouted at me repetitively in a way that isn't clear. At this point, the other guy comes out and starts shouting at me again, saying he usually says "35" three times, but this time said it five time, implying that I must be an idiot for not understanding what his neanderthal-like method of single word communication meant. I let them know that they needed to improve their communication skills and customer service and that I would be taking my business someplace else, and I left.

One of the most unprofessional places I have ever been. I drove in to get some gas and the female…read moreattendant berated me for wasting her time for such a small amount of money. This is not the first time her, or another attendant has been rude to me. It will be the last though. My wife has also been given poor service from this trash heap. No rating is low enough for this place. Since I have to though....

Great work and great customer service along with great prices. They are informative and glad we…read morechose them to replace a muffler on our son's truck. We were visiting from out of state and brought the truck in and it was done before lunch. Thank you!

My brakes were getting really bad. It was hard to stop and the steering wheel was vibrating when I…read moregot onto off ramps. It was time for some brakes. I went to my favorite auto place Roadrunner. They were awesome as always. Friendly and prompt and fast. Turned out I needed pads and rotors all the way around. I dropped my car off at 9:30 ish. By 11:30 it was ready. The customer service at this place is the best. And the people there know their business well with the right recommendations for your vehicle. Thank you Roadrunner for another awesome experience. I've been a customer for many years and the service is always stellar. I highly recommend for all of your brake and muffler needs. Don't mess with the chains that just want to rip you off and give you poor service while you wait all day for your car.