My husband brought my car to Walt's Brothers to be reconditioned yesterday I…read morewas thrilled! It look brand new (it's a 2010 Infinity) Justin did the job perfectly! All I can say is that I highly recommend going to Walt's Bros. Thank you, Justin.

I'm sorry Karl L had a bad experience. I have been bringing my cars there for all kinds of service…read morefrom minor to pretty major and I have never had a problem. They are fair and honest. They will tell you the truth even when you don't want to hear it and have never done me wrong. It's hard to trust a mechanic but these guys I trust

I am super happy with the quality and work that Terry has done with my 2007 6.0 power stroke. I had…read moreTerry fully build it with fully billet parts and I love it. I can't be any more happier it did take a little bit, but I do understand because the backorder situation if you just wait and let Terry do his thing, you will definitely not be disappointed in the outcome of your vehicle. He did a wonderful job.

no written estimate no warranty…read moreno itemized bill with part prices and number of hours. will not answer phone will not answer email removed serial number took one month for one days work the state of conn, could not enforce the law because it was a transmission not a whole vehicle. paid 5,154.00 more than double, or i would have to scrap the vehicle. THE Transmission only went 300 feet and it had the same problem jumping out of gear. NO NEW MAJOR PARTS---------- going to COURT. He did nothing to fix the transmission------- just a big FAT BILL stay away--------------- bait and switch---------- stay away

New to the area…read more When check engine light came on, I brought it to Felix's, which is up the road, from us and open 7 days a week. They admitted they did not have equipment to work on thermostat for Chevy Cruze. Though, I had a very reasonably priced oil change and I appreciated their being up front, just seems odd, they could not work on a Cruze. Wound up taking car to former mechanic in West Hartford.

Not a good place to take your car. I was charge $96 for nothing. My passenger side front window…read morecouldn't go down and I drop my car off for a diagnostic and possible fixing. After a few hours I got a call from one of the mechanic saying; his exact words " 1. My driver side power window switch was no good, 2. He has to fix the switch first before he can tell if there's going to be another problem ". What? I thought you diagnosed a car as a mechanic and recommend what need to be fix. Long story short it wasn't my driver side power window switch, it was my front passenger side window motor that needed to be replaced. He lie to me. Now! don't get me wrong I believe the owner is a good and honest person, but as you know some employees will always steal. I have attached a pic of what needed to be changed.

We brought our vehicle to People's Auto for a couple issues before taking a long road trip, one of…read morewhich was a spongy brake pedal. The mechanics bled the brake system, and it felt somewhat better, so we assumed the issue was fixed and went on our way. This vehicle was new to us at the time, so we weren't sure what the brakes should normally feel like. During the trip we noticed pulsating when braking, so when we got home we brought it to another local shop closer to our home to change the pads and rotors. We were then informed that the rotors needed to be changed as expected, and also that our caloper bolts were loose and that some washers were missing, to the point where brake fluid was squirting out all over 1 of the wheels. This definitely should have been caught by People's Auto when they were diagnosing the issue of the spongy brake pedal. Since they did not fix the issue the money we paid them was a waste, and we had to pay another shop to fix the same issue. Due to their location it was not convenient for us to return to People's Auto to try to have them resolve the issue, but even if we did the wait time for our initial appointment was 2 weeks.

I was at wits and wallets end when I came accross People's Auto…read more The 1999 Jetta I bought in college has had some problems over the years. The worst of it was when I first got the car. At one point it would randomly turn off, and not turn back on for a couple of minutes. Sometimes it just wouldn't start. The engine started to become shakey and hesitant. I tried a variety of shops; some would get it running for a little while, but the problems would return. They all charged a lot, and did very little. After the VW dealer wanted hundreds just for the parts to replace my oil tray (not including oil, oil change, labor or 'glue') I started really digging in to find speciality VW shops. Arriving at People's auto, I was skeptic to say the least. The garage is in the woods (fairly inconvenient) and may lack 'curb appeal'. My hesitation flew out the window when I started to describe some of my problems. "Oh, I know exactly waht that is" was the response (as opposed to the blank stares I had been growing used to in mechanics) turns out, it was just an adjustment to my 02 sensor, and new spark plugs. He replaced the oil tray, gave me a tune up and a once over, all for less than buying the tray at the VW dealership. I picked up the car the next day, and it was running better than the day I bought it. I went to people's auto for the better part of a year every time my car had a slight problem, or needed an oil change (after going there, my car had very few problems... excpet the ones that were clearly my fault). They guys are funny, friendly, fair and most importantly they know what they're doing. While I'm happy at Luis Lein's in somerville... I still day dream about dropping off my car at People's Auto, knowing it would get a once over to prevent future problems. I thought about knocking off a star for the location. I almost got killed by a speeding truck the last time I was there... but honestly, if this place operated at their prices any closer to hartford, I never would have been able to get an appointment.

Was given a ridiculous quote from an auto repair shop in Springfield MA. I know we all are here to…read moremake that money and so forth. Some businesses should tone down their exagerrated prices for services; customers will be quick to say "Stay away from those clowns on Boston Road they charge way too much." A co-worker suggested I get in touch with Broadway Auto Shop so I did. Smart move on my part. Josh and his crew took care of the problem same day and I paid less than 10% of what the Boys were determined to get from me. I'll be going back and I have no problem sending people I know to Broadway Auto Shop. Brought the Honda CRV to Broadway

I wouldn't advise anyone to buy a car of these people . My daughter a college student bought a 2008…read moreSubaru with reasonably low miles . With in a few weeks the brake lines had to be replaced . Next the passenger front bearing had to be fixed . Next a section of the exhaust had to be replaced . Next one of the front shocks had to be replaced and now the transmission is on the way out and it could cost more than the car is worth . So I hope potential car buy see this and take your hard earned money ego to a reputable dealer and not a back street junk car dealer . He won't offer you anything after your check has cleared Stay Clear and minus 50 stars for Best Cars best Deal . No Way .

I don't work on my cars because I don't know anything about that stuff. However I do have occasion…read moreto go in to the store to pick up items and get new wiper blades. I am always treated well and the staff is so accommodating . They put the wipers on for you ( don't forget the tip) at no charge. When I'm there I listen to conversations between the staff and the customer. Now admittedly i never took mechanixology in college but I can see that the staff is knowledgeable , patient and willing to makes the customer understands. Again I don't understand this stuff but I can see satisfaction on the customers faces and conversation .

Brought my Nissan pickup to Deane's Auto & Truck Inc for oil change & tire rotation. They found…read moreother issues that the Dealer missed or chose to ignore. Anyway, got oil changed, rear transfer fluid replaced, new rear shocks, plus much more. They use quality products, are knowledgeable, honest & completed the job ahead of time! We will be back. Thank you!

The mechanic told he was busy last week but he would me the following in Wednesday. He never did…read more Wednesday evening I left him a respectful message. I called the next day, during business hours, and he did not answer the phone. He must have screened my call. Never called back. He could have told me during the first call that he did not want to work on my 1999 Honda CRV. Why would someone act like that. I have always been very polite and to this guy.

We had an issue with our 2011 Subaru forester from overheating, a burning oil smell after driving…read moreit, constant refilling of the oil, then the car started to over heat. Turns out that Jeff from ARI Automotive was available to look at it. The engine was diagnosed with the head gaskets needing to be replaced. I was very happy with Jeffs' approach as how to fix it. Very knowledgeable master mechanic. He took on the project and now our car has basically a rebuilt engine and we are very happy with the work provided by ARI automotive. I heard from my car guy friends and they also would have him work on their vehicles! From trust and mind set he's the man for the job. Thank you so much for working on our car. Marc Bisson

My car battery died. AAA suggested I go to AAA approved auto shop. I called Kuhnel to ask if…read morethey're open on Saturday. I talked with someone & said to come in soon because they will close in 3 hrs. Jay said he was the only person there & he has not answered that phone. I explained about my predicament. He agree to charge my car on a day they were closed! That's service !! Thanks so much Jay!!

Called Jay in the afternoon to look at my daughter's car that is away at school. Even though he was…read morebooked solid, he managed to fit her in and get the car repaired and back on the road the same day for a reasonable price. It's nice that there are still good people and he's one of them!