I got a call from the head management guy. I believe Trevor and I brought to his attention about…read morethe oxygen sensor being unhooked. Of course he blamed it on previous shop. his mechanics nothing wrong. They do a complete diagnostic check on everything. Just being a Shea tree mechanic I noticed more than their mechanics did with the computer and they're supposed diagnostic checks. I wouldn't use them again. Do not trust them at all.

Called to ask questions and the person on the line hung up. Definitely will not be a future…read morecustomer.

Horrible Dealership- Avoid at all cost…read more I purchased my Subaru from Bertera and have had the vast majority of service performed there over the years. Unfortunately, when a serious issue arose, the dealership completely failed to stand behind the customer relationship. My Subaru's STARLINK radio unit failed, a well-documented issue that was the subject of a class action lawsuit and warranty extension. The radio had already been replaced once under warranty with the same unit. When it failed again, Bertera quoted $2,200 to replace it with the exact same component again. During the process I was told Subaru of America had never been involved with my vehicle, which turned out to be incorrect. Subaru's own records later showed three goodwill repairs totaling $1,752.73 connected to my vehicle. Instead of addressing the misinformation or helping resolve the situation, the dealership simply passed responsibility elsewhere and ultimately refused any assistance. I ended up repairing the radio myself through an independent electronics specialist for about one-third of the price. After years of loyalty as a customer, the takeaway was clear: once a problem falls outside their narrow policies, Bertera Subaru has no interest in helping. Very disappointing experience.

I've bought two cars from this dealership. I am focusing on service in this review. Their rates…read moreare comparable to other dealerships. All are expensive but it's better to maintain the vehicle because who can afford a new car? I needed new tires. When I bought my car I was given the "free tires for life" program provided my maintenance was done by them. I did all maintenance with berterra and when it was time for tires, I was only given a $600 discount not free tires for life. So that was misleading. I got the new tires and alignment and new sensors, $$$$. Car runs well now. Hope to have the car for another 100,000 miles.

Had a great experience with the service center getting my oil changed utilizing a online special…read morefor first responders and front line workers. They honored the online deal and I had my oil change for around $35 with my synthetic oil. Chloe was very helpful utilizing a different system via chat was helpful as I cannot reply often to a phone call during my work day. We were able to communicate freely in scheduling a pick up time for my Uber driver to pick me up and drop me off as they are not currently using their shuttle service. The service was pretty easy as I worked thru the day. Had the oil changed completed and was picked up from my place of work and driven back. Both drivers were friendly and professional. Chloe was prepared at the check out counter with my keys and paperwork and I had followed up with a request regarding my key remote. She took care of it quickly and easily that I'll be back to ask for Chloe and the service at Liberty Honda.

(TLDR: Horrible, low-knowledge customer service, that has me considering other vehicles.)…read more We all hear the old adage about dealerships... "They're over-priced!", "Aggressive up-sells and fear tactics", blah blah blah... in this case, it is absolutely true. Went in for a safety recall a few months back, and immediately the up-sells start: timing belt, valve adjustment, brakes/rotors, everything under the sun. I said no, just do the recall. Then, the phone calls and inspection videos start. "You really need this, you really need that", with price estimates that would literally make your eyes water, well over the actual value of the entire vehicle. So, cut to the end of this encounter, only safety recall was done, but I agreed the timing belt/water pump needed to be done, but I would get it done elsewhere (and at 1/4 of the price they quoted me, no less) Fast forward to this week, I'm working under my truck, and I see the rear rockers are basically rotted away (only the rear section, an issue pertaining to the safety recall) I call back the dealership, spoke to the original gentleman that set me up with the recall, explain everything, and he tells me to book an appt. (which I did) so they can look at it. My appt. was for this morning. I get there, pull in, and of course the gentleman I was dealing with is "absent" today. The girl asked me "So, what are you here for???", and I tell her the details. She basically says, "Hey, there's nothing we can do with it, we won't even look at it" I explained this was an issue caused by the safety recall issue, rear rocker rot, and the gentleman told me to bring it in, you would look at it, "Oh. No. I don't know why he would tell you that. He's a newbie. You need to call so-and-so, and work that out with them" (he's a newbie?...but, he was there 8mo ago, and I assume longer as he was knowledgeable about their systems, had a desk, etc.? Ok, passing the buck...got it) ...would have been nice if they just tell me that over the phone before. So, of course I'm frustrated, but I'm there, I figure I would ask for a quote on a "valve adjustment" and for installing "shocks and struts" that I purchased myself. Again, an exuberant price, I just laughed at her, shake my head noooo, and left. I get home, and call the number of the main corporation, that she told me to "deal with". They ask if I had it looked at by the dealership. I told them what I'm telling you now, "They turned me away and cancelled my appointment". They seem concerned that they wouldn't even look at it. They want all her information from me, which I give them, and assign me a case "liaison" to deal with... so, cut-to-the-chase, the bottom-line is, if it affects Liberty Hondas "bottom-line", they won't even deal with you... I had to go above them, directly to corporate. I took the day off work to keep this appointment, out of concern for the safety of my wife and son, and they wouldn't even look at it... basically, driving in the service center, and directly out the other side. Extremely frustrating encounter, that has definitely left a sour taste in my mouth for Honda in the future. Maybe I'll take a look at some Toyotas... hmm...

On 2/13/2026 I happily purchased a used 2019 BMW X7 i40 from New Country BMW, Hartford,…read moreConnecticut. + Drove it for the first eight days without issues. - 1st issue starts, 2/21/2026, (Emergency Call System Malfunctioning) & water roof leak at the area of the GPS Antenna. - Called the dealership service department within a minute of the 1st issue happening from the break down lane off the highway. I received the earliest appointment the service department could provide which was two days later. Had to drive the vehicle with non-stop chimes and calls from the BMW Emergency Response center. GPS and music functions did not work for the two days. I was given a loaner SUV for five days from 2/23/2026 to 2/27/2026. + Received my vehicle again after being told the issues were fully fixed, on 2/28/2026. - 2nd issue starts (three days later), 3/3/2026, (Emergency Call System Malfunctioning) & water roof leak at the area of the GPS Antenna. I was given another loaner SUV for five days from 3/3/2026 to 3/9/2026. + Received my vehicle again after being told the issues were fully fixed, on 3/9/2026. + Drove the 2019 BMW X7 i40 to another dealership and sold it, 3/9/2026. The purchasing experience from the sales and finance department was a 5 out of 5, great service! The service department member (Kurt) gave me 5 out of 5, great service! This overall experience was a 2.5 out of 5. The main reasons were the time and wasted effort in the whole ordeal. I had to use three days vacation from my job due to the inconveniences of this whole experience. I earn 2.5 hours per month. I work eight hours a day. Therefore, I had to waste over nine and a half months of earned vacation time. Mr. Kelly Decorated War Vet. US Marine Former Law Enforcement 2010 Hometown Hero

I always have a fantastic experience at New Country BMW, especially because of "my" service advisor…read moreKurt Sandstrom! He's absolutely awesome; always super helpful, kind, and goes above and beyond to make sure everything always goes smoothly. His customer service is top-tier, and he always makes bringing my car in, whether for standard service, or in this case new wheels and an oil change, easy and stress-free. The rest of the team is just as impressive. The shuttle drivers are always prompt and friendly, the technicians do excellent work, and the general staff is always welcoming and ready to help. It's clear that customer service is a top priority here and management should be proud of themselves. Thank you all for making a visit to the dealership bearable, and dare I say, enjoyable!

They ship parts without packaging well and when you receive broken, they find many excuses not to…read morecredit or replace. Now they're losing a customer.

i went there on Saturday March 28th 2026. I Was treated rudely and felt discriminated againt . the…read moresalesperson did everything she could to get me to leave. She stated she had been there for 20 plus years and only "deals" with repeat customers . Definitely not the experience that you'd expect from a dealership that is supposed to be known for their customer service. It was Just a disappointing, disrespectful experience that should be addressed if the company has any interest in expanding their customer base and growing their business.

The service department was exceptional today. I say that because there were a few customer that…read morehad cut the line and was service ahead of me. I didn't think to much of it, but one of the advisors noticed it. She quickly prompted a service advisor(Sammy) to me. For her to see that while servicing other customers at the time was extremely gratifying(I'm sorry for not getting your name, but you were the only lady working there on 5/9/17 @ 9am). I will definitely recommend anyone purchasing a new car or just servicing their cars to go and check out New Country Motors at 1 Weston Street, Hartford CT Thank You Max

Shameful that you'd pay thousands for a simple car repair and have them attempt to sneak on a…read morecharge for $10/GALLON for loaner car gas. For reference, the car was in my possession for less than a day and driven about 30 miles.

Usually responsive and respectful. They're doing this new AI answering machine to book services, it…read morestill has some technical difficulties to work through. Space is pretty clean and a decent amount of seating options. WiFi is spotty (password: Sellusyourcar) I think you can get coffee pods or water as well. There's also a vending machine for additional drinks/snacks towards the back where the bathrooms are.

terrible customer service after purchase. have and issue with my brand new car and the service dept…read moreis misleading and mismanaged. worst experience in my life.

Harte Infiniti charge me 1200 hundred dollars to replace a rear wheel sensor…read moreA abs sensor for a 2014 Q50 Infiniti is less than 20 dollars. I will never purchase are ever bring my car to this dealer.

So couple weeks ago my wife and I went to heart infinity to look at two QX50. A blue autograph, and…read morea black essential the salesman that we got was Ron. He took the time to explain the difference between both cars and we test drove both cars. The deal was pretty easy and we bought a black essential. The reason I didn't give it five stars is the business manager. It bothers me when they give you a price and when you say no all suddenly take $1000 off. just give me your best price first.

Had a Subaru Legacy that had been sitting around for a few years that needed the head rebuilt…read more Found an ad for these guys on Craigslist and decided to give them a call, very glad I did. Spoke with Ryan and had the car towed up to him. Really knowledgable and friendly guy. He did a full inspection of the car and had it back up in running within a few days. Ended up replacing one of the heads, doing the gaskets, timing belt, and sorted sorted out a fuel leak and electrical issue I had for an incredibly reasonable price. Car runs great now. The shop is almost an hour from my house but it will be my go to shop from now on. Great people, great work, great price. Would give more stars if I could.

From the owner: we are a newly used car dealership , also we specialize in import, domestics.read more