I got a call from the head management guy. I believe Trevor and I brought to his attention about…read morethe oxygen sensor being unhooked. Of course he blamed it on previous shop. his mechanics nothing wrong. They do a complete diagnostic check on everything. Just being a Shea tree mechanic I noticed more than their mechanics did with the computer and they're supposed diagnostic checks. I wouldn't use them again. Do not trust them at all.

Called to ask questions and the person on the line hung up. Definitely will not be a future…read morecustomer.

Still 5 Stars! I was really surprised when I dropped my car off for service yesterday, checked-in…read moreon Yelp and saw that Bertera still only has an average of 2 stars. Here's why I think their service is fantastic: It's EASY to schedule a service appointment on their website. On a Friday morning, scheduling something for the following Monday, there were scads of slots open. I arrived at 7am and the service bays were hopping!! They go over what they need to before you leave (or wait, in the waiting room). Within an hour of dropping my car off they sent me a video of MY CAR, underneath and under the hood, explaining "brakes look great, this looks great, that looks great.". They were fixing a number of check-engine lights that had come on and I didn't have to call to check on the car. They kept me well informed via text and pick up was a snap. Bertera has easily replaced my previous Subaru dealership in terms of earning my loyalty.

Horrible Dealership- Avoid at all cost…read more I purchased my Subaru from Bertera and have had the vast majority of service performed there over the years. Unfortunately, when a serious issue arose, the dealership completely failed to stand behind the customer relationship. My Subaru's STARLINK radio unit failed, a well-documented issue that was the subject of a class action lawsuit and warranty extension. The radio had already been replaced once under warranty with the same unit. When it failed again, Bertera quoted $2,200 to replace it with the exact same component again. During the process I was told Subaru of America had never been involved with my vehicle, which turned out to be incorrect. Subaru's own records later showed three goodwill repairs totaling $1,752.73 connected to my vehicle. Instead of addressing the misinformation or helping resolve the situation, the dealership simply passed responsibility elsewhere and ultimately refused any assistance. I ended up repairing the radio myself through an independent electronics specialist for about one-third of the price. After years of loyalty as a customer, the takeaway was clear: once a problem falls outside their narrow policies, Bertera Subaru has no interest in helping. Very disappointing experience.

Great and quick experience purchasing a car with Liberty Honda. We mostly did everything through…read morethe phone since we were in need of a new car asap. Our salesman, Tim Leyden, was very responsive and helped answer any questions we had, he even brought our daughter some coloring pages to keep her occupied while we signed paperwork. Removed one star just because the car wasn't detailed inside as promised for pick up day.

(TLDR: Horrible, low-knowledge customer service, that has me considering other vehicles.)…read more We all hear the old adage about dealerships... "They're over-priced!", "Aggressive up-sells and fear tactics", blah blah blah... in this case, it is absolutely true. Went in for a safety recall a few months back, and immediately the up-sells start: timing belt, valve adjustment, brakes/rotors, everything under the sun. I said no, just do the recall. Then, the phone calls and inspection videos start. "You really need this, you really need that", with price estimates that would literally make your eyes water, well over the actual value of the entire vehicle. So, cut to the end of this encounter, only safety recall was done, but I agreed the timing belt/water pump needed to be done, but I would get it done elsewhere (and at 1/4 of the price they quoted me, no less) Fast forward to this week, I'm working under my truck, and I see the rear rockers are basically rotted away (only the rear section, an issue pertaining to the safety recall) I call back the dealership, spoke to the original gentleman that set me up with the recall, explain everything, and he tells me to book an appt. (which I did) so they can look at it. My appt. was for this morning. I get there, pull in, and of course the gentleman I was dealing with is "absent" today. The girl asked me "So, what are you here for???", and I tell her the details. She basically says, "Hey, there's nothing we can do with it, we won't even look at it" I explained this was an issue caused by the safety recall issue, rear rocker rot, and the gentleman told me to bring it in, you would look at it, "Oh. No. I don't know why he would tell you that. He's a newbie. You need to call so-and-so, and work that out with them" (he's a newbie?...but, he was there 8mo ago, and I assume longer as he was knowledgeable about their systems, had a desk, etc.? Ok, passing the buck...got it) ...would have been nice if they just tell me that over the phone before. So, of course I'm frustrated, but I'm there, I figure I would ask for a quote on a "valve adjustment" and for installing "shocks and struts" that I purchased myself. Again, an exuberant price, I just laughed at her, shake my head noooo, and left. I get home, and call the number of the main corporation, that she told me to "deal with". They ask if I had it looked at by the dealership. I told them what I'm telling you now, "They turned me away and cancelled my appointment". They seem concerned that they wouldn't even look at it. They want all her information from me, which I give them, and assign me a case "liaison" to deal with... so, cut-to-the-chase, the bottom-line is, if it affects Liberty Hondas "bottom-line", they won't even deal with you... I had to go above them, directly to corporate. I took the day off work to keep this appointment, out of concern for the safety of my wife and son, and they wouldn't even look at it... basically, driving in the service center, and directly out the other side. Extremely frustrating encounter, that has definitely left a sour taste in my mouth for Honda in the future. Maybe I'll take a look at some Toyotas... hmm...

I always have a fantastic experience at New Country BMW, especially because of "my" service advisor…read moreKurt Sandstrom! He's absolutely awesome; always super helpful, kind, and goes above and beyond to make sure everything always goes smoothly. His customer service is top-tier, and he always makes bringing my car in, whether for standard service, or in this case new wheels and an oil change, easy and stress-free. The rest of the team is just as impressive. The shuttle drivers are always prompt and friendly, the technicians do excellent work, and the general staff is always welcoming and ready to help. It's clear that customer service is a top priority here and management should be proud of themselves. Thank you all for making a visit to the dealership bearable, and dare I say, enjoyable!

On 2/13/2026 I happily purchased a used 2019 BMW X7 i40 from New Country BMW, Hartford,…read moreConnecticut. + Drove it for the first eight days without issues. - 1st issue starts, 2/21/2026, (Emergency Call System Malfunctioning) & water roof leak at the area of the GPS Antenna. - Called the dealership service department within a minute of the 1st issue happening from the break down lane off the highway. I received the earliest appointment the service department could provide which was two days later. Had to drive the vehicle with non-stop chimes and calls from the BMW Emergency Response center. GPS and music functions did not work for the two days. I was given a loaner SUV for five days from 2/23/2026 to 2/27/2026. + Received my vehicle again after being told the issues were fully fixed, on 2/28/2026. - 2nd issue starts (three days later), 3/3/2026, (Emergency Call System Malfunctioning) & water roof leak at the area of the GPS Antenna. I was given another loaner SUV for five days from 3/3/2026 to 3/9/2026. + Received my vehicle again after being told the issues were fully fixed, on 3/9/2026. + Drove the 2019 BMW X7 i40 to another dealership and sold it, 3/9/2026. The purchasing experience from the sales and finance department was a 5 out of 5, great service! The service department member (Kurt) gave me 5 out of 5, great service! This overall experience was a 2.5 out of 5. The main reasons were the time and wasted effort in the whole ordeal. I had to use three days vacation from my job due to the inconveniences of this whole experience. I earn 2.5 hours per month. I work eight hours a day. Therefore, I had to waste over nine and a half months of earned vacation time. Mr. Kelly Decorated War Vet. US Marine Former Law Enforcement 2010 Hometown Hero

I have to say, I had the best experience with my purchase of my 2024 Range Rover. From the moment I…read moremet Marin Beshi and told him which vehicle I was interested in, he was exceptionally professional, attentive, and knowledgeable. He understood exactly what I was looking for and made the entire process smooth, comfortable, and enjoyable. His expertise and customer‑focused approach truly made the entire experience exceptional.

They ship parts without packaging well and when you receive broken, they find many excuses not to…read morecredit or replace. Now they're losing a customer.

We used to take the car to the same place where we bought it for servicing, but we decided to stop…read moregoing there after facing service bills running into the thousands of dollars. If they were customer-oriented, they wouldn't have charged such high fees for the simple work they performed.

Shameful that you'd pay thousands for a simple car repair and have them attempt to sneak on a…read morecharge for $10/GALLON for loaner car gas. For reference, the car was in my possession for less than a day and driven about 30 miles.

Usually responsive and respectful. They're doing this new AI answering machine to book services, it…read morestill has some technical difficulties to work through. Space is pretty clean and a decent amount of seating options. WiFi is spotty (password: Sellusyourcar) I think you can get coffee pods or water as well. There's also a vending machine for additional drinks/snacks towards the back where the bathrooms are.

When I bought my 2014 Camry I paid an extra $1,065 for a lifetime coverage for any repairs as long…read moreas I brought the car back to Hartford Toyota. In 2026 I finally got an engine check light. It took me less than a minute to read the error code with my OBD II tester and determine that I needed a new O2 sensor. I brought my car in and gave the advisor the error code and told him that the O2 sensor needed replacing. About two hours later he told me that the problem was diagnosed and the charge was $228. If I wanted it fixed it would be another another charge. The advisor said that I didn't have service coverage since I bought the car at Lynch Motors, which was not true. (I had recently taken my car to Lynch to have my transmission fluid changed and they placed a license plate holder with their name on it that I didn't notice.) The service manager said that my warranty had expired because it was only good for five years or 75,000 miles which is not was what was told to me when I bought the car. Being charged $228 to "diagnose" a problem that I told them was the problem and took only a minute to diagnose is a HUGE ripoff. Including the cost of supposed service contract, I figure that I've ben ripped off for $1,293. By the way, I had absolutely no problem with Lunch Motors. They were great.

I've had pretty good luck with Harte service and I do some of my own especially minor maintenance,…read moreso last month I spent $12 and bought a new cabin air filter for my Q50 and took the 5 minutes to install it, imagine my surprise when I was told that my cabin filter needed to be replaced and I could get that done for $129.00 and I was due for transmission fluid and AWD fluid exchange. Yes well pass on all that. For clarity on the work that they actually did for me, it was fairly priced but all the other things I was offered. Yeah I could have spent $1000 for a $12 filter a few sprays of intake cleaner and $50 worth of fluids.

Unbelievably bad service. I called and spoke to Tony the sales manager and expressed great interest…read morein a 2018 Subaru Outback. I live in Albany NY. I explained to him AND to another sales associate that I was on my way. Two hours into the drive I get a TEXT that the car I was interested in--that had been in the lot for 140 days--had just sold. I don't believe it for a nanosecond. Total bait and switch. These people are deeply deeply dishonest. Go anywhere but here.

Had a Subaru Legacy that had been sitting around for a few years that needed the head rebuilt…read more Found an ad for these guys on Craigslist and decided to give them a call, very glad I did. Spoke with Ryan and had the car towed up to him. Really knowledgable and friendly guy. He did a full inspection of the car and had it back up in running within a few days. Ended up replacing one of the heads, doing the gaskets, timing belt, and sorted sorted out a fuel leak and electrical issue I had for an incredibly reasonable price. Car runs great now. The shop is almost an hour from my house but it will be my go to shop from now on. Great people, great work, great price. Would give more stars if I could.

From the owner: we are a newly used car dealership , also we specialize in import, domestics.read more