Typically, I've had very good interactions at this store, and the staff are usually helpful. I'm…read morenot going to use names or titles, but I feel it's important to document a poor experience I had. This past Sunday, my three-year-old son and I went to return an unused car battery that we had originally paid for in cash. The clerk initially said they didn't have enough cash to process the refund and suggested coming back another day. I offered alternatives, including using my debit card, and was told there was enough cash in the store but that it had to come from one register, which is why they said the refund couldn't be processed. I also offered to drive to another nearby store within reason if that would help, but was told that was not an option either. When I asked to speak to a higher-level person, that individual's response was, and I quote, "Just give him the money and get him the F#%$ out of my store!" This was said in front of my child and another parent with a young child waiting in line. The refund was then processed in less than a minute. About 30 minutes later, I called the store to follow up calmly and express my disappointment. I was told I could be put on hold until the manager was available. I waited a day to see if anyone would reach out before posting this, but did not hear back. The use of harsh profanity by management in front of young children crossed a line and is completely inappropriate in a customer-facing retail environment. Otherwise, this is a store I regularly visit without issue.

Very disappointing customer interaction and problem resolution. Would have appreciated anybody…read moreshowing sensitivity to the situation.

Good service department / bad experience with sales…read more I've had good experiences with the service department and plan on trying them more in the future. Jesse especially is super friendly and great to deal with. In the past I've had a pretty bad experience with sales: I was interested in purchasing a car from Lia Honda of Enfield, but they didn't have the color I wanted. As I was thinking about whether or not I liked the in-stock color, the salesman told me that his manager told him that the color I wanted was coming in that week. So, I put down a deposit but refused to sign a purchase agreement until I saw and drove the car. We all agreed. I found that we had miscalculated some numbers so I called to renegotiate the price over the phone. After some hesitation (understood) they agreed. Great! But then I received a call that they were not going to be able to get the color I wanted and they offered a lower price to take the in-stock car. I declined and asked to have my deposit refunded and they agreed. So far, not so bad. However, after a few days with the refund not posting and a couple of phone calls not being returned, I finally got in touch with a sales manager who told me that they hadn't processed my refund yet and he said, "Since you didn't keep your end of the deal, I'm not inclined to make this go any faster for you. You came to us looking for a car." I was pretty blown away by that. He also told me that no dealer would do a car locate without a signed purchase agreement. When I told him that I was doing that currently with another dealer, he said that couldn't be possible. (I now own the car I want) In all fairness, after estimating the refund being processed in a week or so, they did process it that day. There are several other dealerships in the area that provide much better customer service. Shop around.

Edwin and Mike at Lia Honda in Enfield were fantastic to work with. They went above and beyond and…read morenever made us feel pressured. The whole experience was smooth and stress-free. Highly recommend!

Nothing but great service and treatment was great. Good people helpful any information I ask was…read moreanswered the finance dept was great. Easy far. Smooth sailing.

Did not refill coolant!! I brought my bike from 2 hours away for a regular service. Asked to flush…read moreand replace coolant and brake fluid. Their is no coolant visible in the reservoir. Luckily I towed it home or I might not have made it! Very disappointed for having paid $600 for them to do a general inspection and change of fluids. Billed me 2 hours labor plus parts ($235!!) to change coolant and brake fluid!!! Poor quality of work at a premium!! Didn't even receive a copy of the 60 point inspection checklist, not sure if that was done. When checking out I was also told that they tested my battery and that it only reported 400cca and may need to be replaced soon as they like to see the batteries between 800 and 1000 CCA!!! (more than my truck battery!). Now that I am home I have looked at the battery to find it is only rated at 230 CCA new. I scheduled this appointment months in advance to be ready for my trip next week. I could have and should have done better myself. Decided to pay a "professional" for peace of mind. Left with more worries than I started with.

William was very helpful, he helped me with my new 2024 crv touring and Chelsea was great at…read moreexplaining everything!

William was out sales person and was great! Highly recommend his sale expertise. Friendly,…read moreknowledgeable and overall great experience. Thank You.

I just wanted to say thank you very much for all the help I received at the Enfield Napa today. The…read moregentleman Frank that I spoke with was very kind courteous and professional. I needed a battery and he was more than helpful in giving me Insight on how to properly install the battery for my vehicle that was at my house. It definitely shows that there is a lot of training going into the employees

Driver nearly side swiped me. When I blew my horn he gave me the finger. So rude and reckless…read moredriving. Truck #333. White male with a lot of grey hair. I called the company but they did nothing.

Do not go to this place theyre extremely unprofessional, they lie about appointment times, they…read morewould actually prefer that you take your car someplace else. Save yourself the trouble.

I have been a loyal AAA customer since I started driving. When my car's A/C wasn't working, I…read morethought it would be a good idea to go to AAA for the repairs. Unfortunately I was dead wrong. 3 weeks, 3 separate appointments, and a lot of money later, and I still don't have working A/C. I was given different quotes over the phone then surprised to find out when I got there that the cost or timeline was drastically different. This happened on multiple occasions, and instead of helping to fix it, the associate treated me like I was the problem while her manager stood there and did nothing to help while I questioned why I am repeatedly told one thing on the phone and another in person, never mind the 3 separate trips in to get the car fixed. Don't waste your money here.