I'm going to surprise the world and give a Toyota Dealership a five-star review. It's not because…read moreI loved Toyota vehicles thanks to a Business professor I had at UMass, and it's not because I was advised they break down less by a tow driver. This review is especially not because of Toyota's complicity in bending the knee, or because they financed a loan my family was good for after our last Toyota was totaled. No. I'm going to give Lia Toyota of Northampton a five star review because they were there for us to help us part with our old RAV4 Hybrid SUV after local wildlife died inside. There you have it: grief, and death. All this can happen in what's typically thought of as, 'an asset': your car investment. You're not driving money bags around, you're insulating your family or self within a metal chamber going at speeds that threaten life. Whole industries and lives depend upon fleets of these vehicles traveling to regular destinations, keeping a fast pace, or making long treks. To know that there's death inside your car and somebody needs to get to the bottom of it surprises me in that it only a dealership or auto expert are capable when it's a dead animal. And Lia did so for us. I gave their repair shop grief, imagining that there was some awful coincidence between our car becoming a gravesite after we finished regular maintenance. Instead, with the weather as it is everywhere, cars are where animals will end up as an escape. I probably was not their first distraught customer, a customer not sure of what the world does with an inhospitable vehicle for transport. Lia, who had been doing maintenance on our car for some time and continues to on our new vehicle, held our hand through the process of discovering our loss. They took apart this car piece by piece once they knew there was mechanical failure. What was left was a sad story of loss that Lia traveled with us as we had to lose a vehicle to another natural disaster besides a flood. The amount of humanity and kindness that Nathan and the other staff at Lia showed me they are more than mechanists, they were car doctors for us and the whole industry of automobiles. I can only blame this on hiring locally, and years of expertise within the auto industry. I don't think we're done grieving our loss. I owe it to Lia that I can tell the story to Yelp, since you all are going to bring or buy your vehicle here, with Lia, and I can pray they keep this heart throughout the new developments in used and new auto sales.

This was the first time I had a different service advisor for my 2024 Tundra. My usual advisor is…read morefantastic. She is detail minded and makes sure your vehicle is treated like it's her own. I couldn't schedule with her because of my personal schedule for this 35K service. I had another advisor, Scott. He was friendly, however, not detail oriented. To start, I arrived for an 8:30AM appt. I waited over 2.5 hours for a simple oil change and tire rotation. It was not due for an oil change, but Scott recommended it (Toyota should really and not have us wait every 10K). I thought it would be a good idea since I do tow frequently. I asked how much it was and he said $89. When I got to the waiting room I found a coupon online. I walked back to him and asked it he could apply it. He looked like he had never seen it before, but said yes. They should know about online discounts and tell customers to help offset costs. It was like he was trying to get the most amount of money out of his customers. I told him I had a service maintenance agreement, which only covers schedule interval work, not an extra oil change, which is fine. Well, the paperwork was done incorrectly and he did not deduct the coupon, and I was charged for the tire rotation. He did correct this after I brought it to his attention. The waiting room was packed. Everyone was complaining about how long the wait was for their vehicle. One guy had waited 4 hours total for a tire that was losing 1psi. It took 4 hours to diagnose that? Another couple waited 2 hours for an inspection for their BRAND NEW 4 runner. After 2 hours of me waiting, I went to my advisor to ask about the status. He said "It's almost done" after rummaging through a pile of completed service papers and keys on his desk. Ones that belonged to people waiting hours and could've been rolled out. About another 30 min he said "Almost done" as he zipped by the waiting area. Finally, about another 15 minutes my vehicle was ready. I asked how the brakes checked out. He quickly said they were "in the green." I trusted that. He also said that they filled my tires to the psi setting I requested (45 because I was going to towing my travel trailer shortly after and needed this setting). When I got in the truck, they were only set to 37psi. When I got home, I read over the multipoint inspection report and it showed that my brakes were in the YELLOW. He did not read the paperwork at all. There was no measurement listed for brakes or tires - clearly the fault of the mechanic. I also did not receive an updated window sticker reminding me of the next service appt. I called hoping to speak to the service manager, but he was busy. Another person said he was leaving my name and number on his desk to call me back. 2 business days have passed and no return call. I am towing a 23' trailer and want to know the status of my brakes. This is crucial! I guess I will not know until I bring it in again. They should recheck it for free to give me a measurement. This is not my usual experience here. I will now know to only stick with my usual Service Advisor, Alyssa, who is a rock star. While I may be female, I am very picky about my vehicle in terms of cleanliness, maintenance, etc. My questions to him about my vehicle were slightly brushed aside. Fingers crossed that my brakes hold up for the mountains in VA.

Excellent help and courteous! Answered all of my questions . This is a well stocked auto parts…read morestore.

WE got are $$$ back the very next day what a bunch of crap they remembered the transaction and did…read morethe right thing but all that menagerie that works there well there's nothing nice to say SO just beware the guy limps and is bitter about it and immediately applies anything close to insinuating (leg)or otherwise he goes ballistic and thinks he can cause he's the man Well that's not the correct term it's bitter boy that fits him sorry for NAPA to have his worthless self running their store(wake up)NAPA

I will never do business here ever again. I brought my bike into have extensive motor work done I…read moregave him a budget of what I could afford and he went over my budget by $1300. Had no choice but to find the money to get my bike back out of hock because you would not release the bike till I paid for it in full. So After having had work done with new valves new cam lifters pushrods cylinders bored out 11,000 miles later pushrod let go. Brought it back to him for him to look at told me he didn't know what was wrong but was going to cost A minimum of $2000 to repair. I asked him how could you tell me how much it's going to cost when you don't even know what is wrong. Just looking for quick cash? What was really upsetting is that he wouldn't stand by his work after 11,000 miles.

Just got my bike up and running again and needed a few supplies, new helmet, cover, gloves, etc. I…read morewas amazed that their pricing is internet competitive!! Always happy to support a local business, and the customer service was great!!

Always a miserable experience dealing with Northampton Ford service. Condescending, argumentative,…read moreand confidently wrong service advisors. I thought it was just me, but I've also seen them arguing with other customers over trivial things while I was there. Once I asked if I could show the service advisor something on my vehicle, and they wouldn't even step out from behind the counter. If you have even an intermediate level knowledge of cars, you'll quite often catch them giving you bad information, delivered with unwavering certainty. But they're always busy, so they have no incentive to improve. If nothing else, it's good for a laugh hearing someone who works in the automotive industry ask for your "VIN number".

The service advisor there was very rude. They gave me the wrong appointment time. I'm not satisfied…read moreat all. Don't ever go to this service. If you make an appointment here, you may regret it. The service is very bad.

Boydon and Perron is a quality neighborhood local business that sells landscaping equipment for…read moreboth commercial and homeowners. Fantastic service with a name that stands behind what they sell is a backbone for them. I have personally bought two commercial mowers, two echo trimmers and two commercial blowers. Parts and service is top notch and any questions are of course answered for free. Nice to know that I have someone that I can trust in sales and service that stands behind what they sell. Before going to Home Depot or Lowe's consider a local business and neighbor such as boydon and Perron. You won't be disappointed.

Efficient and pleasant service. I appreciate that my inspection stickers are applied after cleaning…read morethe window of adhesive from the old sticker.

Great professional and courteous service. Expert mechanics I can always trust to service my car.read more

Ren's Mobil Service is a local and full service gas station that offers friendly conversation, a…read moreminiature store, and a warm welcome to the diverse community Amherst offers. The man I met told me he had been working there for his family over 20 years, and it's hard to find a better local resource than this for the price of a small tip and your gas. The station was very accessible and neatly kept right before the heart of downtown Amherst. You can pull in from either direction--just know what side of your car has the gas cap! All in all, I would tell international travelers, locals, students, and people of all ages and walks of life to go here. I'm certain they'll make you feel welcome and answer your questions, even in the bitter cold. Again, for full service gas, the price is low so mind to tip your attendant, 10% is a good amount and fits the current era we live in. The days where a single dollar was a good gas station tip were at least 30 years ago. :)

I took a basic welding class to make a barn star at the Garrison Speed Shop in Mendon,…read moreMassachusetts. I have never welded before or used some of the tools and equipment required. The template pieces were all laid out, but that was it. Co-founder Luke had me read and sign all the releases first, and asked about my experience with welding etc. Being a Veteran myself, Luke as well, and the non-profit supporting Veterans and First Responders, he also made sure to ask me if loud noises or anything would bother me. Every step was explained and demonstrated before I was able to do it, and as nervous as I was at first, it quickly went away knowing he took my safety, the safety of others as well as their shop very seriously. Co-founder Ben also provided some muscle when I was unable to bend the metal myself. In just over 2 hours I had sanded, measured, re-measured, bent , hammered and welded together a really cool one of a kind 5-sided barn star. It was definitely something different to do and it was a really cool and fun experience. 5 stars !

From the owner: The Garrison Speed Shop is a 501(c)3 Non-Profit Organization that empowers Veterans & First…read moreResponders to focus on healing and positive living through Motorcycle Recreational & Vocational programs. We raise funds through fundraisers, corporate sponsorship, and through motorcycle maintenance/repair/performance work to the general public. What better than fixing your bike while helping someone who served our country that could use your help? Services we offer: -General Motorcycle Maintenance/repairs -Self-Service Station hourly rentals (free to Veterans & First Responders) -Media Blasting Services -Media Blasting hourly rentals -MIG & TIG Welding -Metal Fabrication/repair Programs we offer: -General Motorcycle Maintenance Clinics -Motorcycle Performance Clinics -MIG Welding Intro Clinics -Advanced MIG Welding Clinics -TIG Welding Intro Clinics -Advanced TIG Welding Clinics -Metal Fabrication Intro Clinics -Media Blasting Clinics Events at The Garrison Speed Shop -Special social events & fundraisers that support Veterans & First Responders -Special Veteran & First Responder Group Trips and events -Motorcycle fundraiser rides -Open House fundraiser events Check out our website, or better yet, stop by and see what we're about!