From the first phone call to having my new truck, Hector and the entire team from sales to service,…read moremade it a smooth and easy process, can't thank them enough for everything they did, definitely a great place to buy a vehicle.

Burke Chevrolet has the worst service department of any dealership in Western MA...run as fast as…read moreyou can since if you have a problem with your car and then need to know a ballpark of cost for this repair will not get one because they are just too busy to give you this information - cannot even call you back when a little slower as well...now I understand why I never brought my car to this dealership for any service ever!

I just completed the painful process of waiting for an ICCU module to ship from Korea with no ETD…read moreso I could have my Ioniq 5 2024 back from "brick" status. I did a Google Alert for "Hyundai ICCU" and learned all there was to know about the failures, and some folks had two wait 3 months. This has happened to over 200,000 Hyundais so far, I understand. Country Hyundai gave me a Kona to use while we waited, which was very helpful for my early morning commute, and I stopped worrying about the car being outside all winter (after buying a car cover). I missed it though. It's such a great car (except for this). To my great joy, my Ioniq returned after a month, fully repaired under warranty. Briam, my service manager, was very friendly responsive throughout. It was lovely running into the shop manager Sara, who is also always caring and dedicated.

terrible service today picking up my wife's car 3 hours, had to ask for inspection sticker we paid…read morefor and more issues

I'm going to surprise the world and give a Toyota Dealership a five-star review. It's not because…read moreI loved Toyota vehicles thanks to a Business professor I had at UMass, and it's not because I was advised they break down less by a tow driver. This review is especially not because of Toyota's complicity in bending the knee, or because they financed a loan my family was good for after our last Toyota was totaled. No. I'm going to give Lia Toyota of Northampton a five star review because they were there for us to help us part with our old RAV4 Hybrid SUV after local wildlife died inside. There you have it: grief, and death. All this can happen in what's typically thought of as, 'an asset': your car investment. You're not driving money bags around, you're insulating your family or self within a metal chamber going at speeds that threaten life. Whole industries and lives depend upon fleets of these vehicles traveling to regular destinations, keeping a fast pace, or making long treks. To know that there's death inside your car and somebody needs to get to the bottom of it surprises me in that it only a dealership or auto expert are capable when it's a dead animal. And Lia did so for us. I gave their repair shop grief, imagining that there was some awful coincidence between our car becoming a gravesite after we finished regular maintenance. Instead, with the weather as it is everywhere, cars are where animals will end up as an escape. I probably was not their first distraught customer, a customer not sure of what the world does with an inhospitable vehicle for transport. Lia, who had been doing maintenance on our car for some time and continues to on our new vehicle, held our hand through the process of discovering our loss. They took apart this car piece by piece once they knew there was mechanical failure. What was left was a sad story of loss that Lia traveled with us as we had to lose a vehicle to another natural disaster besides a flood. The amount of humanity and kindness that Nathan and the other staff at Lia showed me they are more than mechanists, they were car doctors for us and the whole industry of automobiles. I can only blame this on hiring locally, and years of expertise within the auto industry. I don't think we're done grieving our loss. I owe it to Lia that I can tell the story to Yelp, since you all are going to bring or buy your vehicle here, with Lia, and I can pray they keep this heart throughout the new developments in used and new auto sales.

I swore this place off two years ago…read more.. That time I had a fine experience with the service team but somehow ended up on a list with the sales department both trying to buy my car (it's not for sale) and sell me something (I'm not in the market). Trying to explain nicely that I found this practice offensive, got me no where... so I just decided I wasn't going back. Then I had a problem with my car, one in which, in my experience, is best left to the dealership... just in case. I told them over the phone what the problem was. They asked if I wanted to do a diagnostic, I reiterated exactly what part it was - she said, okay. Flash forward to the day I take the car in. She asked me if I wanted to continue with the diagnostic or order and prepay for the part - which would be their next Tuesday. Confused, I said, "this is the sole reason I'm here?!" She then told me we had this discussion and I agreed to the diagnostic. I explained that I hadn't and reiterated that I had told her it was this exact part. She told me that's not what happened and she had taken notes. When someone is that wiling to lie and it roles off the tongue so easily... you just got to get out of there... I replied, "I'm out" and I bailed. I used to be able to say the service department was honest and reliable (if very expensive) but stay away from sales. Now, I can't say that either. So instead I say, stay away from Lia Toyota.

This is our third car purchase with Lia Honda -- we've been coming here since 2007, and the cars we…read morebought here always lasted. After trying elsewhere and regretting it, we're back because the difference here is real. Desiree in Service was exceptional while helping us with our CR-V that we purchased from another dealer. She was patient, communicative, knowledgeable and made sure nothing was overlooked. She genuinely cared about getting it done right, not fast. The real reason we trust Lia Honda, though, is their Honda-certified mechanic. Absolute beast. The level of expertise, accuracy, and confidence in diagnosing and repairing our vehicle was unmatched. This is what real Honda knowledge looks like -- and it's exactly why paying more here is worth it. Alfredo Settembre in Sales made the purchase of our new Civic smooth and stress-free. Honest, knowledgeable, and respectful -- no pressure, just professionalism. You may pay more at Lia Honda, but you're paying for top-tier expertise, accountability, and peace of mind. We won't make the mistake of going elsewhere again.

We have bought two cars here. Those experiences were fine. However, the service department is a…read moredifferent story. At best they are inept, but that feels too kind. It really seems that they are dishonest and corrupt. Every time we have brought our car there, within a week we need to return for a new problem that didn't exist previously. This last time, they replaced some tires. The next day within 1 hour the brakes seized. Either your inspection was inadequate and you put us back on the road in an unsafe car, or you broke something during the repair. They charged us a diagnostic inspection fee ($90), even though they had the car less than 24 hrs earlier. They then wanted $3000 for new brakes. Huh? You didn't see that when the wheels were off, and you want to charge us for a diagnostic inspection. No thanks. I will never use this unscrupulous business again for service. We are going to be replacing this car soon with another Honda soon, but they have lost our business. It's a shame because I would like to keep business local and tax dollars local, but I cannot support them any more. Too bad.

Greg, Myron, Elvis, Jamie, and the rest of the team were incredibly friendly. Initially, we…read moreintended on purchasing on a 2017 Alltrack SE. We scheduled a time with Amanda, and arrived excited to see the vehicle. It turned out it was still in transit. (Or so we thought.) We test drove the same car, but as an automatic (we required manual). Eager to begin negotiations, Greg informed us that the vehicle that we came to test drive (with the intent on purchasing) had already been sold! He wouldn't sell it to us. We understood, and I respect his integrity and care of an existing customer. We shifted our focus to a GTI Autobahn. We purchased the car, but it was missing a key! We purchased and took the car home on Tuesday, but it wasn't until Monday the following week that the issue was solved. It took two trips (140 miles total), and many hours in the dealer each time to solve them. In the end, it all could've been solved without the traveling, via mail and telephone. If you're a salesman, Greg is a model guy. Friendly, informed, but WILL NOT budge on price. Very skilled, but very frustrating. Sadly, though, as much as I'd like to, when we buy another car (which we will be soon), I don't see us returning to Northampton VW. Lack of willingness to negotiate, and organization in solving our issues are the reasons behind that. There are many other dealers around, and though they likely won't be as friendly (it'd be hard to beat this team!), price and organization is more important and they were simply not competitive in those respects. In the end, Greg worked with us to solve the issue, friendly and supportive the entire time. It just could've been handled more smoothly in my opinion, and saved us much of time and hassle. Thanks for getting us into a car we love!

We bought a certified VW Atlas from Jason Leclair who could not be more professional and easy to…read moredeal with to go along with his infectious and funny laugh and demeanor. The process from start to finish was flawless and we are happy with our car. The service dept put tires on a few days after and noticed the brakes were going to be needing to be replaced soon so David, the general manager, took it upon himself to authorize the repair without a charge. I would highly recommend Northhampton VW and especially Jason Leclair as a salesperson. Any dealer would be proud to have 8 of him.

Been taking my car to ARC guys for years but never has it been more helpful then this past year…read morewhen my Subaru cross the hundred thousand mile mark. If you haven't gone to ARC before and you need to know these guys are old school and will do whatever they can to patch your car together on a budget while educating customers on what you need to do for maintenance to make it last as long as possible. My mechanic John probably doesn't want to it advertised because I get the feeling he doesn't really LOVE fussing with my car these days but I have to say it anyway...Today he put some space-age material on my ancient exhaust and got it to pass inspection when we never thought it would. They bought me another year in this old car. Thanks guys!!

Went the extra mile, kindly sealed underbody spots for free, and knew what he was talking about…read morefrom lengthy experience w hybrid cars. Did an honest inspection and evaluation of a used car. Didn't make me feel dumb or uncomfortable in any way, he as very educational, easy going, and kind. I will definitely b back.

When I was buying my car, Jamie was great to work with: courteous, efficient, and a…read morestraight-shooter. But, through no fault of his own, when I took possession of the vehicle, he was not available and I had to deal with a woman who I believe was the sales manager at the time (it appears she has since quit, which is a very good thing). She drowned me in a flood of verbiage, nearly all of which was either confusing, manipulative, or irrelevant. She wasted a ridiculous amount of my time, to a large extent because she was running her mouth about her family and other personal anecdotal material that was of zero interest to me and of zero pertinence to the transaction that was supposed to be taking place. I have rarely met someone so utterly incapable of reading a room: despite my polite, yet persistent, attempts to make it clear that I just wanted to complete the sale and be on my way, she continued to run her mouth, about herself, endlessly. To add insult to injury, I got the distinct impression that she truly believed that she was being "charming" and "personable." Worst salesperson ever. I have just discovered that the dealership is closing. No surprise there, the place was clearly a chaotic mess. I have absolutely no intention of having my car serviced at their sister dealership, Northampton Volkswagen. If you are a Volvo or Volkswagen owner, I urge you to look elsewhere for service. Just read the yelp reviews about Northampton Volkswagen-- many, many of which are not just mixed or even negative, but scathing. Efficiency problems, competence problems, honesty problems, personality problems...it's all there in the reviews. There is something very, very deeply wrong. Beware.

My Volvo started to act up on 91 South - 2 hours from home and 2 hours to my destination! I…read morepulled over and found out I wasn't far from the Volvo dealership. I called them to say I was on my way. I loved that a real person picked up the phone and took all my information and said they would be ready for me. I got there and this was 4 pm before a holiday weekend. They took the time to look at it, found out it was not a big problem, fixed it and sent my on my way. Nick was terrific as was all the staff. I highly recommend Volvo Cars Pioneer Valley!!

If you can avoid buying a car here you should…read more You want a dealer that will do what they say, but this isn't one for doing so. The sales team there has a woman named Melissa who pretends to pay attention to you but is actually entirely unreliable, lies, won't answer her phone or find ways to make your situation simple. It's a very disorganized place. You don't even know who's in charge of anything.

We had the oddest experience purchasing a car at this dealership, were handed off to 3 salespeople…read morethroughout the process. The car was to be registered on a Friday in Connecticut but wasn't till the following Tuesday. The car was to be delivered on that Wednesday but didn't till the following Tuesday. In store the sales manager saw I was wearing a retired military hat and started a politically charged conversation that we (he and I) were "like-minded People". My wife looked at me and said, "you need to stop wearing those hats." During the 1 1/2 weeks waiting to get the GV70 we had difficulty getting any status, blame went all around, CT DMV scheduling, Prep people didn't work on the car. While this was going on I must have received, 6+ calls asking me if they could do anything to have me purchase a new Genesis. I kept explaining that we already did purchase a GV70 and still didn't have it. On the day of the delivery, we had a call about 15 Minutes before it arrived. We asked the drivers if they could help us with the setup. We were certainly surprised when they said, "we don't know anything about these cars" and left, they didn't want to put our plates on because the gentleman couldn't bend down or go on one knee at the time. To top it off we found lots of delivery plastic throughout the car and the car exterior was dirty, it was supposed to have a ceramic coating, we called the salesperson for a certificate, he said he would send it, we never got it. We took the car to a dealer friend, and he said it wasn't applied. FYI we also paid for the service agreement -and were getting numerous call s after 4 weeks of ownership to bring it in for its first service. We told the service person the car only had 300 miles on it. Since then, we haven't heard anything from the dealer in 8 months, the car is not our primary vehicle and has 3000K on it. If you were planning on purchasing a Genesis from the Northampton dealership I would not recommend it.

For the last fifteen years, the folks at Nicky D's have been my trusted experts in buying and…read moreservicing my cars. They are the BEST -- I'll never go anywhere else and I encourage all my friends to go to Nicky D's when they are looking for great, reliable cars. Many thanks for everything, Amy and Todd, Betty and Nicky! - Yael Petretti

Be sure to check both CarFax and AutoCheck to make sure car hasn't been in an accident or had some…read moresort of damage. They claim CarFax "lied" when I found out it reported moderate damage to a car I was interested in. They refunded my deposit, but woman owner got weird/aggressive about it. My sense is they knew about it, but didn't tell me. Not cool.