Great service and clean inside The wait is not long …read more Trustworthy and honest people. Little pricey though but good service out weights it

I am very impressed with the prompt, inexpensive, thorough service they provided me. I have heard…read moreof this business for years but have a friend who is a mechanic that often fixes my cars I needed an oil change and bulbs replaced immediately and they had me in within a day did the service and a tire rotation for less than what I had expected one of the bulbs went out again they took me right in replaced it again and rechecked connection at no charge. I was very impressed. Their receptionist is very helpful, friendly, and kind. I was also impressed with the mechanic who came out and explained everything to me. Highly recommend five stars.

I don't think I'll be coming back here for an inspection sticker again. The hassle I went through…read morewas just too much!

Frequently they do not stick to their posted hours. Multiple times last month I showed up within…read moretheir posted car inspection hours and was turned away. They were nice people but with limited hours and not adhering to them go elsewhere if you need a sticker

They used to be a great dealership/car repair but now not so much. The owner is not around like he…read moreused to be and the people running it don't seem to know much about customer service. When a car is purchased and well under a year later it needs a big job done and there is no discount other than the AAA discount. It isn't even the full 10% discount with the amount that was quoted. I am very disappointed with Brills.

always have a honest repair job here. and there always willing to work on your winter beater as…read morewell! i have 3 vehicles that i have repairs done here. 2014 jeep compass. as well as a 2001 and 2005 ford mustang GT.

It was time for a safer, more reliable car, and I couldn't be happier with the team at Thrifty Car…read moreSales in Westfield, MA for their excellent above and beyond service. Seriously, if you're in the Northeast, and need a car, they treat you like family. I purchased a 2021 Hyundai Tucson all before work at 11. They had me in and out in an hour and a half, and even came in early before they opened to help me out! You will not be disappointed with Mike and his team!

had my car for 2 1/2 years , engine is broken now and i still owe on it . shady shady shady ..read more

Auto Point made the purchasing process smooth & pain-free. I had a lot of questions & concerns…read moreabout the car. They were patient with me going above & beyond to check out & address all of my concerns. Tony was kind enough to wait for my wife & I to show up after hours to sign the paperwork as we weren't able to leave work before they closed. They registered the car for me & called me a day before it was supposed to be ready to let me know I could pick it up. It only took 2 days after signing the paperwork before I was called to come get my new car. A few days after picking my new car up, I noticed a vibration when braking. I called Tony to let him know & he advised me to drop my car off at my convenience as this was around the Thanksgiving holiday. (No questions asked, no attitude, just great customer service!). I dropped my car off, and they gave me a loaner vehicle. When I picked my car up (the very next day), they had fixed the vibration by replacing all 4 brake pads & rotors to ensure I didn't have any issues moving forward. They even noticed a ripped wiper blade & fixed that as well. I highly recommend Auto Point if you're looking for an affordable used car. The entire experience was above & beyond my expectations! It's clear that they care about their customers, even after the sale is made!

I had a great experience here. The owner Anthony Lafromboise is really nice. If I could it would…read moreget 6 stars but that's not possible. Thanks for the amazing experience.

STAY AWAY FROM WESTFIELD AUTO MALL!!!!!!! First let me say, the dealership was recommended by a…read morefriend, so the owner of Westfield Auto Mall knew a college student would be using the car for highway driving. Sold the car telling us it just had new brakes and tires. Within the 1st couple of weeks, the tire compression warning light went on we were told its not big deal everything is fine, he just put on the new tires. Month later after same thing happened again, I brought to my auto mechanic who told me I was lucky my son wasn't in a serious accident because the brake system was completely rusted and deteriorated and brake pads needed to be changed. Cost me ($1300.00). Westfield Mall agreed to pay half they never did. 6 months later the muffler fell off went to mechanic bottom pipes were rotted needed to be replaced and of course a new muffler too. ($850.00). Westfield Mall again said they were sending a check for $600.00 never did. Two weeks later from the muffler incident the backup camera died. While my son was driving the car just completely stopped no use of gas pedal or brakes. I am sure there are other used car scam artists out there but to sell a car knowing a young student was going to be driving, is just a special kind of degenerate. I was not the one who purchased the car because if I was, I would have done my homework and researched that this dealership has a terrible reputation. But someone purchased with car with good intentions and with recommendation from a friend who knew the owner. I can only hope my terrible experience with this company will help someone else steer clear of this company. Shame on you Westfield Auto Mall. I hope someday someone does not put your child in danger for a few bucks!!!

Glad I read the reviews before buying seems mo good reviews unfortunately it's hard to find a…read morereliable dealer in used cars not sure about this one but I felt uncomfortable after a couple messages. Can't just come by and check inventory have to make appointment and hard with my schedule. Yo bad a fed of the cars sound nice I'll never know though I need more flexibility

I purchased a BMW 740i from Bertera Dodge Westfield in November 2025 and unfortunately my…read moreexperience has been very disappointing. First, I was never informed during the sales process that the vehicle only came with one key. When I received the car, I specifically asked the salesperson whether there was a second key, and I was told that there was and that it would be mailed to my California address together with the license plate. However, only the license plate arrived. When I followed up later, the salesperson told me he had just discovered that there was no second key and that he had not checked the documents at the time of sale. This lack of accurate information was frustrating, especially since a replacement key for this vehicle is expensive. Second, the handling of the registration and license plate process was extremely delayed and poorly managed. The transaction was completed in November 2025, and I received the car in early December after shipping it to California. The dealership arranged a third party to process the license plate, but I did not receive my plate until late January 2026. As a result, I was unable to drive the car for nearly two months. Additionally, after more than a month of waiting, I was told that a California smog check was required before the plate could be issued -- something the dealership should have known and communicated from the beginning, especially when selling and shipping a vehicle out of state. At this point, I am simply requesting that the dealership provide the promised second key and resolve this matter properly. Buying a vehicle should be a straightforward and transparent experience, and unfortunately that was not the case here.

We bought our Jeep Wrangler 4xe here last summer and just had our first oil change. Great service…read morenice people.

Jim was super easy to deal with. He provided all answers to my questions while making me feel like…read morei was a person rather than just business. Living out of state it could have been very difficult to seal the deal but it wasn't he made the transaction a very simple process and in the future i will look to Jim when vehicle shopping again. Highly recommend V&F auto to anyone looking for vehicle that he has in stock..Thanks again

Jim made the whole process easy. He was personable, professional and friendly. He made us feel…read morelike we were the most important customers. Any questions we had for him he either had the answer or looked it up. I love my Subaru and if I needed to find another car, I would return here. I would definitely recommend V & F.

THE BEST car buying experience…read more I had only bought from a big dealer or CarMax prior to this car buying experience, but decided to trust my many friends that have bought cars from the Auto Sales Center and give it a try. Boy, am I glad I did! Ira asked what I was looking for and obviously listened because he found exactly what I wanted at the exactly the right price point. He was very transparent about the deal, charged NO FEES, and spent time going over the car with me before I left the lot. The cherry on top? He took a picture of the vehicle in the showroom with a bow on top and then sent a beautiful card thanking us for buying from him with a picture of the car inside. What a wonderful, personalized encounter. I will never buy anywhere else! Thank you Ira, Chris, and Mary for such a wonderful experience!

See Ira Elfman if you need a new/ used car. I heard his name from so many people. He is the guy to…read morego to. I was in the market for new, but didn't want new new. I went to see Ira and he asked all sorts of questions about what I was looking for. Within 2 weeks he had my car. Right color. Right mileage. Right price! He gave me a fair price for my trade in. Then his wonderful staff took care of all the paper work for the loan, got it registered and inspected, put new tires on it, and I was good to go. All I had to do was write the check. Okay, I had the hard part. But they made the process easy for me. See Ira if you're looking for used. I guarantee he will take good care of you!