This dealership when buying a car are very helpful. Prices are not too bad but when it comes to…read moreservice, they're kinda high you could probably check around and see if you can find another service station repair shop that could probably do it for less. It's always good to get a second opinion which we should've. Like they say, live and learn. Over $660 for Nissan versa struts

Mike was great to work with. He managed to get all the repairs done and new tires and had us in our…read morenew vehicle within a week. I had a lot of questions and he was patient and responsive to all messages. I ended up with my dream truck and received a generous trade in for my old one.

second time buying a car from Shamrock with Matt and Charlie and they are great!! bought my Mazda…read moreCX-5 from them a few years back and never had any issues... when we needed a family upgrade to fit more carseats we went for the Subaru Ascent! they make the buying process so easy and smooth and take care of everything. financing sucks right now so a good experience means the world to us. 10/10 recommend them every time!!

Great value and service. Will certainly buy my next car from Shamrock. Will buy my next car from…read morethis dealer

We test drive a few cars on our own. Found one we liked. But trying to own one proved difficult,…read moreseeing that I wanted to finance!! After test driving we spoke with Mike & told him which car we selected. He asks "I take it you're paying cash?" I told him "no some down & financing the rest" he proceeds to tell me they don't do that there! Yet they have a finance calculator on their website!! Agggh! What's the purpose of that? After a bit he does say down the street AAA finances & ask me what's my credit like. Well I have very good credit but at this point I don't want anything to do with this place. I drove an hour to this place to learn that my money's not green here.!!

So if I could put 0 stars I WOULD. This place is the biggest scam ever. They sell cars with…read moreproblems, first off I bought a 2013 Honda Civic recently and on the same day I went to put gas because they didn't fill my tank gave it to me almost empty. So had to do that, and come to find out that while I was pumping the gas the gas was leaking and wetting the whole floor as I was pumping. I left the gas station and parked to see and saw a massive leak coming from the gas tank area underneath my car. I called and spoke with Dave he said to bring it in and they took care of that issue when I put them under pressure and demanded that they took care of it due to the fact that it was a safety hazard. So then he gave me a loaner blah blah blah. Fixed it the same day. I drove it off and then about a 2 weeks after buying the car cash, the unthinkable happens, driving from the beach the car in the middle of the road just shuts off and starts smoking up. Won't respond and it wasn't the battery AAA checked it and said it's engine issue, brought it to my local mechanic and was told that the dealer half assed a lot of the issues on the car. Said that they pretty much let a beginner take care of it. Which most of the mechanics there are not certified or have experience with fixing cars. So fixing that with my mechanic and NOW hopefully there won't be anymore issues. I won't buy again from this place, due to the fact that they don't care about their customers. They just care about the money and not the overall safety of their customers. Shitty place. Like I said, if I could give them no stars I would.

Just don't, the car lasted less than 3 months before I had to have it towed because the AWD stopped…read moreworking correctly, an issue I contacted them about but they never responded to. Go somewhere else

people don't buy car from this dealer i just buy a Honda CRV from them two months already giving…read moreproblem problem in the shop over a week now problem after problem

They need more professionalism, rude and unwilling to help with anything I asked wouldn't even much…read moretalk to me. Will be turning people away from here as much as I can do not go here I repeat do not go here.

Folks, all I can say is save yourself the aggravation of dealing with this dealership. Too long to…read moreexplain but the transparency, customer service and Thrift Investment Corp they use for financing, is nothing more than smoke and mirrors. Don't spend a week of playing ping pong with no answers, no follow up, or no desire for them to sell a car. If you have a good credit rating, they will NOT approve you. They are looking for low credit scores and people with credit issue to stick a 13-29% interest charge to on long term financing and additional fees. Too many good transparent dealerships around to get involved with this runaround. They couldn't even answer basic questions of what conveyance fees or a general breakdown of the cost of the car. Almost one week of stringing me along before I got a letter of denial. That's with a Fico 8 Model of 787. I have five days of transcript that are too long to put on here but trust me. I've bought cars for 60 years and have never run across anything quite like this. If I could give A-1 ZERO STARS, I would.. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHAME on you, A-1 for running a business in the manner you do... OMG, BUSINESSES LIKE THIS GIVE OTHERS THAT REALLY TRY A BAD NAME.

PHENOMENAL!! To say I was impressed with North Bay is an understatement! Let's start from the…read morebeginning. I have been looking for a cabriolet 2018 Audi S5 Cabriolet for at least a month, either they were sold by the time the dealer got to me or the price wasn't right. I saw that North Bay had a few on their lot(which is unheard of) and I contacted them about a particular S5 Premium Plus. It was after hours and they got back to me next day, and we began the process. From the pictures, the car looked immaculate, low miles, off lease and a fantastic price. As I work and live in NY and they are in CT, I was looking to do the deal online. I contacted many dealerships outside of my area that would only talk to me if I drove to their dealer, some as far as Virginia. Being out of state was no problem from the team at North Bay. Put in a credit app online and they went to work to make the deal work. My credit has some dings and this was going to be third vehicle that we financed. A lot of banks wanted us to trade in one of the vehicles but we were looking to have three, as my son needed a car and we were going to be gifting him one of the cars. I don't know what or how they did it, but they were able to not only find a bank willing to accept the terms but the rate was very agreeable. Gave me a call and email on a Saturday to tell me the deal was done. Again, like no dealer I have ever dealt with, they asked for no deposit and started to prep the car for pick up! They put the car through their shop, full check up, and even put on a set of BRAND NEW, HIGH END tires! We drove up to CT from Long Island, NY to pick up the car on a Saturday am. Since we purchased the car sight on seen, it was the first time being at the dealer and seeing the car. Timmy and the team immediately welcomed us, had the detailed car bought around with temp plates for us to drive before taking care of the paperwork! The car was beautifully detailed and in absolute phenomenal shape, it looked like it just came of the factory line. Timmy took us through the pay work, and it was seamless! No high pressure add on nonsense, just a small dealer fee(which wouldn't even cover the cost of new tires on this particular car) and we added GAP insurance. Less than 40 minutes, in and out with a beautiful S5 cabriolet! This place is what a car buying experience should be, especially with cars at this price point! I would recommend this place to anyone looking for a late model luxury vehicle that is perfect condition, low miles, great price with ZERO HASSELE OR dealer BS! Timmy is a great dude and the rest of the guys in the office were also great! It's the happiest I've ever seen people watching me take the car home, it was awesome! GET HERE TO GET THE PERFECT CAR! I'll be back without a doubt!!

Warning: Loyal 6-Year Customer & Car Buyer Held Hostage Over Unauthorized Work…read more I have been a loyal customer of North Bay Imports for six years. I bought my car directly from them and have had every single service done at this shop since the day I purchased it. Since the old crew (Dallas and John) left, the honesty is gone. I just paid $1,600 and was treated with utter disrespect and predatory billing. The Breaking Point: The "Secret" Repairs: I brought my car in for a noise. I authorized a drive shaft repair and axle work (which Nicole, the advisor, initially tried to charge for until I reminded her they were under warranty from their own shop). Billing "Errors": My bill was initially $1,900. When I questioned it, I found Nicole had added a diagnostic fee. In six years of buying and servicing my car here, I have never been charged a diagnostic fee when getting the actual repair done. She only took it off the bill because I caught it and called her out. The Pickup Ambush: When I went to pick up my car today, Nicole suddenly claimed I needed an oil change and sway bar links--items she never mentioned in the two weeks they had my car. The Mileage Lie: I just had an oil change there on 1/29. I haven't even driven the miles for a new one. She tried to claim the previous staff recorded the miles wrong--a total lie to cover up a money grab. Illegal Detention: Because I declined the surprise work and the brakes, Nicole refused to give me my keys unless I signed a separate "danger waiver." She told me they had the right to keep my car even though I was paying in full for the repairs I authorized. This is a violation of CT law. Zero Accountability: I confronted Nicole in front of the female part-owner with my text records proving she never mentioned the extra work. Despite being a customer who bought the car there and only services it there, the owner was completely indifferent and stood by while her staff was untruthful. I was forced to sign their waiver under protest just to get my property back. It is heartbreaking to see a business I once trusted turn into a place that uses fear and illegal coercion to make a sale. Save yourself the stress--take your vehicle somewhere else.

Solid conversation with Jim the owner. I was looking at a particular car but decided not to…read morenegotiate because he seemed pretty firm in his price and I didn't want to waste his time or mine (I don't like to haggle anyway). Showed me the Carfax. the shop maintenance record, and sent me out on a test drive alone. Nothing to hide. I would have felt comfortable buying the car from Jim D.

Awful, stole my deposit after I dove an hour only to be called 15 minutes away to say vehicle…read morewasn't road worthy.

If you value your money then keep looking, I was looking at the VW they have, and 2 thing stuck out…read more1. It's over priced at minimum of 700.00 2. It has 17,000 miles OVER the national average, they WILL NOT NEGOTIATE so don't try unless it's 3 months later and they call to see if still interested then they will come down. So again if you value your money keep looking, I even had to put gas in which they never refunded me that nor did they offer. They have very large egos, oh make sure the car seat isn't in the back seat if so the salesman is driving it even under contract.

Too lazy or stupid to update their business hours or post on social media to say they're closed on…read morea day that isn't even a holiday. Was ready to buy a cool old Mercedes and drive it off the lot today, but given how trash their customer service is I wouldn't trust them as far as I could throw them. Good thing I didn't believe the FALSE info listed on their Facebook, Yelp, and website! Thankfully I called ahead numerous times and reached out via email and Facebook (to no avail) before making the two hour drive out there! STAY AWAY.

Do your homework. Before giving your hard earned money…read moreaway. My recar enjine went in 2 months. Lied to by an employee. Now im out $6000 my car is junk. Checked over b y their personal mchenic . Some mchenic. Couldn't tell the timing chain was going. Neither could I but that's not my job. Research the car yourself before you pay. Or it could cost you in the end ​

Terrible customer service, called them prior to schedule a test drive for a vehicle, they told me…read moreit was the owners "toy" and he keeps the keys but if I book an appointment I can test drive it. and they booked my appointment. I get there and the sales kid said the owner "never made it" and gave terrible attitude. After trying to press us to submit a credit application. Waste of time. Don't recommend.