Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Very Rude People Working here. Took in my truck to have it looked at. They where not nice to me at…read moreall. Price is very high. I Found a better shop that was friendly and did a great Job at a better price on Root Rd in Westfield.

This is a business that has integrity and takes pride in the cars they work on. They are not auto…read morebody mechanics They are artists. Outstanding communication every single step of the way from the time I dropped off the car to the day of pickup. My desire was to have my car put back together and looking good. What I received was a car that was beyond my expectations. She looks incredible and she drives like she did before the accident. Gary, Liz and staff, thank you The impossible happen.

Rob at Sentry gave us a very fair quote and ended up doing a great job!…read moreHighly recommend for auto body work and painting! He is a perfectionist in his work...you will not be disappointed in your experience...guarantee it!!

Rob has done all of my body work for over 25 years. Every vehicle has come back looking better than…read moreit did when I bought it! He has always gone above and beyond to get everything done right! Always done at a fair price and back home quickly.

Seemed like a nice enough guy when he came to look at my car. The car was totaled, but I didn't…read morethink it was bad so I had Michael's come take a look as they claim to be the best. They came to my house, took some pictures, scribbled down the VIN, and then left a voicemail 2 days later giving me a price range of $1K - $4K less than what the insurance company was going to give me if I kept the car. I was pretty psyched as I love my car, I've had it for 4 years, I'm the original owner, I've babied it, taken great mechanical care of it, and I planned on having it for 6 more years. The opportunity to keep the car for worst case about the same as I would have to pay to buy a used one with god knows what service record, was a no-brain-er. I called up the insurance company, said I would take the check for $5K less (since insurance company's don't actually insure your car for its value but for its value minus what they can get by selling the salvage if you give the wrecked car to them for free) so I could repair the car. I then called up Michael's and he told me he changed his mind and doesn't want to fix the car now. I said "well you're screwing me since I already called the insurance company based on your estimate". He then told me to call back next month. A month passed, I called back and he said call back in 2 months. With them clearly blowing me off I'm now left looking for another shop with no recourse. Hopefully they'll give me the same price range.

Vermette took the pain out of my fender bender! They had my car ready for me, beautifully detailed…read moreand looking brand new ahead of schedule and with a seamless rental to keep me going while they did their work.

This shop is amazing. Old fashion customer service with friendly staff. My truck came out perfect…read moreand they detailed inside as well, that was an unexpected surprise. Ill definitely always use them and recommend to others!!!!

They were just fabulous. Got me in quickly, price was lower than estimate and I got the best water…read morebottle I travel the world with!

My front bumper got dented after a small collision, and 1812 was able to see me in about a week…read more The repair itself--replacing the front bumper--took only 2 days, and they made the process so easy for me, from scheduling a repair to arranging a car rental to communicating updates. But even before the repair, Chris kindly made a couple adjustments to make sure my car was safe to drive between then and the repair appointment. The service was also wonderful. Peggy and her family are so kind. I'd definitely come back here to service my car.

I got 2 dents on the roof of my new truck after going through the Golden Nozzle car wash. The auto…read morebody shop estimate was almost $1500. Tim of Tailormade removed the 2 dents for a fraction of that cost. It was fascinating to watch him work his magic. I'd recommend his services 100%. I then had him remove 7 door dings from my car. Perfect results!

Small 2 dents on hood $450. Just to give yall an idea of prices.read more

Mike did an amazing job on my BMW. My car was peppered with over 80 acorn dents, all over the hood,…read moreroof and trunk. I generally don't trust my Bimmer with just anyone. After finding out about other local company's inability to do Paintless Dent Removal in their own shops, and that they'd have to job it out to someone else, I quickly called Mike, knowing he did everything on-site. The process only took 4 days total, and he delivered the car back in near-new condition. Not a noticeable dent, no pulled paint, not a single acorn dent was noticeable. He was thorough, clean, meticulous, very detailed orientated. The leather seats were covered in blankets while he did the work, and he went above and beyond the quote by removing extra dings and buffed them out, then on top of that he buffed and shined the whole car. I highly recommend Mike and his crew for any vehicle. To be honest, I liked the guy the minute I met him, and you will too.

On time & my truck looks amazing! Mike certainly knows what he's doing!! My truck had a creased…read morerear quarter panel & ripples.. Mike made it look like it never even happend! I definitely recommend & will use again!

My 2018 Honda accord was damaged in an accident. Oliver Autobody fixed the damage with efficiency…read moreand expertise. The staff very friendly and professional and kept me informed with all details and progress. I highly recommend to anyone looking for autobody work to give them a call ! Special thanks to Steve your awesome! Janice

Quality repairs performed as specified by USAA . Car returned in better condition then when dropped…read moreoff ahead of schedule and gleaming. Thank you