Nice fellow stopped by and helped me jump the car battery through my insurance. He took care of the…read moreextra charge without hesitation. Got here as soon as he could.

We were driving from New Hampshire to Philadelphia to visit our son in college. Our car was…read moredriving poorly, shaking and wobbling, so I pulled off the Interstate in Holyoke, MA. As soon as I pulled off, it felt like the tire burst, but as we found out later it was actually a couple of studs holding the wheel on had sheered completely off somehow. We are new to the area and had literally just had the vehicle inspected in NH to register it the week prior, so it was surprising something so big would happen so soon afterward, but I digress. We have USAA roadside assistance. You get no choice in your tow-truck company, so we didn't choose Casiano's ourselves per se, but at that point we just desperately wanted to be off the exit ramp and had no notion that they would no-show. We were given a window of 60-90 minutes. We also got a little link that supposedly shows where the tow-person is located. I opened it up every so often and he would actually be farther away the closer we got to the end of the time limit. Like it would say he was "8-38 minutes away." Then "14-44." It just kept changing and in the opposite direction. It was January but thankfully it was mid-day so while I wouldn't say it was warm, it could have been much worse, especially with two kids in the car. We are those "give the benefit of the doubt" kinda customers, but at 90 minutes we tried to call to get a status and no answer. So we called USAA and the dispatcher said, "well it shows him as 11 minutes out, so I don't want to dispatch a new one in case he shows up," and asked us to wait another 30 minutes, to which we reluctantly agreed. But she had tried to call him too, and he never answered for her, either. During the 30 extra minutes, a cop came by. He was super friendly and I gather when a cop calls a towing company in Massachusetts, they come ASAP because he got us a tow within 10-15 minutes. We called USAA back and said we couldn't wait the full extra time for Casiano's (and had no faith he would show, regardless, since he hadn't answered repeated phone calls) because we had to get off of the off-ramp at the cop's behest, and she said we could get reimbursed for the cost of the tow. She also said the tow-truck driver at Casiano's had claimed to have already done the job. So, not only did he no-show, but he also lied outright by claiming to have done the job to our insurance company. As our 10-year-old said, "that's not being honest." And our 13-year-old said "he's just being lazy." Special shout out to our policeman friend who got the ball rolling and to Ernie's Towing, who did show up, quickly, and drove us to Firestone to get our baby looked at.

Needed an inspection. Called to ensure they had time For it and was told to come on in whenever…read morethat they'd fit me in. Stopped in and they got me right in. I was in and out within less than 12 minutes. VERY friendly staff and reasonable price at that. Highly recommend and will be back again for future service. Thanks guys!

Great shop. Popped in for an inspection and everyone there was friendly and funny. In and out very…read morequickly. Prompt, professional, and kind service.

Professional, accommodating, very knowledgeable. Highly…read morerecommended. The personal is friendly with full services. A local business that's been around for decades.

Amazing that there's still an honest, home town service station. The owner is a genuinely awesome…read moreguy. This is the place to go for confidence that you're getting the best quality work at a very fair price. (Bc even pump your gas)

For a call in the morning, they responded promptly and the truck arrived when promised. Very nice…read moredriver, and he knew what to do. I'd call them again, except that I hope I won't ever have to!

The rating was based on an double charge of my bank card without my knowledge…read more I used their service was because their phone number was right next to a main road on Holyoke, MA, 01040. The service was done, and I paid for that a couple of hundreds dollars. Days later, surprisingly, my bank card got another charge for the same amount of the a couple of hundreds dollars. It seems the office lady over there knew what's going on ( Was that double charge made purposely?? And, if I didn't check my bank statement, my money would be gone like that??) and sounds rude to me about my bank card got a second charge. She agreed to put the money back to my card finally but there's no apologize about the wrong charge. I believe the 2-star rating is a higher rating compared to what they did like that. The thing is: it doesn't seem like they would like to correct what they've done wrong. God Bless those businesses that they can realize they're not supposed to do that and stop doing it!

Robert was absolutely wonderful Mind you this was using…read moretripple A but he stayed and assisted while I pulled my car apart to get the the wire that snapped to get my keys out of the trunk !! Because they are not insured to take anything apart I was determined to not be stuck w my keys locked into my trunk as the back seats clearly do not pull down Regardless he is a wonderful human being for telling me what to do while he waited to make sure it worked ! Thank you again :)

If you are attending the Brimfield flea market DO NOT park behind the Country Bank and next to…read moreCumberland farms. I was towed from there when there was NO SIGN in several of the spaces. A sign was hammered in right in front of my face AFTER I retrieved my vehicle and paid $250. An absolute scam!!!! You should be ashamed.

Towed my car in Springfield mass and left five people stranded in the most dangerous city in mass…read moreand refused to realize the car until 9am the next day... we are not from here and have no one to call.

Francisco arrived right on time to pick up our BMW which wouldn't start or move - he was able to…read moreput a charger on it, start the car and get it loaded onto the tow truck very efficiently - he was super helpful and so pleasant to deal with. Francisco is a real asset for FJR Towing.

I managed to drive over an embankment today, leaving my car semi-suspended in the air, caught in a…read moretree stump. AAA looked at situation and told me they wouldn't even try to help, as it was unlikely they could move the car without severely damaging it. A friend suggested I call Red's. I cannot recommend Red's Towing highly enough. They came promptly. They acted professionally and skillfully. They were kind and helpful. Not a single one told me by word or gesture that I was an idiot. They made sure my car was driveable and then went merrily on their way. (My car was not only driveable, it was totally undamaged!) I hope to never need them professionally again, but if I do, they will be my first choice. Special shoutout to Ben (on the phone) and Chris F, David M, Garrett W & Yomir L. You guys were amazing!!!

West Springfield police took my car and brought it over to Red's. I fought with dispatch and the…read moremanager over the phone for 3 days before they finally released my car for $500+. They lost my car keys and made me wait a whole other 24 hours to replace my keys. they told me multiple times they didn't have my car and they didn't know where it was even told me that some random tow truck had picked up my car without saying a word when I got to the tow yard my car was still sitting in the lot. they finally dropped off my car when I left to Florida when I came back from my trip and entered the car I found mice dropping and stuff randomly bitten up in the car (I've never had this problem with any of my other cars in my drive way). when I called and asked about it I got cussed out by the man who answered the phone and after getting cussed out he hung up on my face.