We've had several jobs done on 2 aging vehicles. The services are reliable, with good quality and…read moreaffordable prices. The staff is knowledgeable and we've been pleased with their customer care.

Requested a sticker inspection on 2/17/26 and got in and out within half an hour. Very professionalread more

Mad Hatter is under new ownership, and it's even better than the great place it was before…read more It's obvious that new owner, Brandon Leblanc cares about his business: he's close by at the front desk to hear what his customers are saying; he personally responds; and he couldn't be more attentive and responsive to a need. I had a problem with my Volvo hatchback. It wouldn't close. That also means it wouldn't lock. With all of the car theft in our area, I felt vulnerable. The parking lot was full. The place was obviously busy. But, Brandon immediately walked me out to the parking space where my Volvo sat, examined the problem, popped the hinge thingy back in place, closed my hatch, and smiled like I had done him the favor. Well, Brandon, here is my repayment for your immediate and amazing help. THANK YOU VERY MUCH. We will continue to patronize your awesome auto repair shop and emissions certificate center. You rock! Blessings for your success. I have no doubt you will it.

Do not take your car here. While they were working on my car, Bobby was vaping in the car. This…read moreupsets me as I have asthma and don't allow smoking in my car. On top of this, when I asked him why he was vaping he to my face lied and said he wasn't. Totally dishonesty here. They also kept pushing back when it would be ready, and pushed it back 5 times. I don't mind allowing a mechanic to take days to fix an issue but be honest that it will take days and not giving multiple promises. The mechanics were so nice, it seems like Bobby is the root cause of the issues we experienced.

I found dealing with Miranda auto body always a Pleasure. They were very accommodating,always…read moreexplained wat was going to happen and always kept me informed and always gave me an accurate time of when my vehicle would be done. I have also gone to them for small problems and they were very helpful . I have never had a problem with them and always leave there a satisfied customer.

Family owned business for over 30 years ! Fast , reliable service . Ricardo Miranda the owner;…read more speaks Spanish , English and Portuguese . He works with the customer in re: to your deductible , as well as all major insurance companies . He is located near the south end of Springfield and end of forest park area .

I brought my vehicle in for an estimate for a repair. I met with Mike, who is responsible for all…read moreof the estimates. He viewed my vehicle, said it would be between $1800-$2000 for the repair depending on the current cost of materials. He said he would send me the written estimate and I thought it was a fair estimate/price and scheduled the repair pending the written estimate. Two weeks later, I received the estimate and he had increased the price to ALMOST $3200. Nothing had changed with my vehicle. I called and spoke with Mike and he acknowledged the verbal estimate and he said, "I should really stop giving verbal estimates." He then "adjusted" some things and lowered the estimate to $2600. After a contentious conversation, I told him to send me the written estimate and he agreed. About two hours later he sent me an email telling me that they are not willing to work on my vehicle and that my appointment was cancelled. Totally unprofessional and blatantly lied, blaming me for "relying on a verbal estimate in a parking lot." He also told me if I didn't like it, get a lawyer.

Had my very kid and dog friendly van detailed and they did an amazing job! it sparkles like new…read moreinside and that is saying a lot given how much time we spend in there with plenty of snacks! look forward to returning!

I have been going to Rick's for years and have always been happy with their services. It is a…read morefriendly environment, and the staff is consistently courteous and professional. I highly recommend them! I been taking my daughter and her friendls vehicles there also. If I'm in Killeen area I will pay extra to tow my vehicle to his shop.

Never been to a business with more hostility then this Autobody...Beware!…read more I realize after reading reviews that many customers similarly have shared this experience. Among other issues, these guys are happy to make you promises they never intend to keep just to shut you up and move you along. If you dare to be straightforward and ask them what happened to the promise when they don't deliver, they will jump all over you and heighten the situation to an argument where all their goons come out of the woodwork to argue you! Apparently when you've been around for a while you don't care how you treat any customers and that's a huge part of why reviews should be written. They are undoubtedly the all time champions of arrogance. I've seen and heard about poor business practices happening down there to several people aside from myself and it's seems like they're strangely against policy to just keep their word about following through with insurance claim issues. It's painfully obvious who they actually work for and who they are pandering to and it's not their customers! Watch out for the game they will play where they keep you in the dark about your auto claim questions (covered items in question) right up until the point they are ready to hand you your keys. The hope on their part being you won't have the either the balls or the energy to call them out on their shady business practices.. The last time I went there they never once called me with an update on my vehicle even after multiple calls on my end for updates on the situation and a promise from my ricks adjuster that they would inform me about a covered item from my insurance company. They never did however and ignored it completely! Even when the vehicle complete date went a week over their estimate they never called to inform me of any issues or reasons why it was delayed. It was "too bad" it's was just an estimate. It's a real "fuck the customer" attitude down there by the majority of the staff. A far cry from how it was many years ago when Rick was more involved.. They are now the McDonald's of Autobody's and your order is predictably never gonna be right! God forbid you stay on them and you call to get some clarity on the situation all you get is excuses and justifications as to why they don't need to keep you in the loop! Really bad business practices in that place and after a few bad experiences in a row, I wouldn't go back. Plenty of shops out there that would actually appreciate your business! Caveat emptor!

This shop is amazing. Brought my truck in for repairs and I'm absolutely thrilled with the results…read more Everyone is super nice and friendly. My truck looks amazing. Would definitely recommend them to anyone who needs auto repairs done. They definitely went above and beyond.

One of my vehicles got scratched up to the point it couldn't be buffed out. My insurance company…read morereferred me to Robert's for a review and quote. They made the process super simple. All the damaged panels had to be repainted. They handled working with the insurance company and really made it easy for me. They quoted a full week for the work and it was done in just under that. The quality of the work they did was top notch. I would highly recommend them!

My car battery died. AAA suggested I go to AAA approved auto shop. I called Kuhnel to ask if…read morethey're open on Saturday. I talked with someone & said to come in soon because they will close in 3 hrs. Jay said he was the only person there & he has not answered that phone. I explained about my predicament. He agree to charge my car on a day they were closed! That's service !! Thanks so much Jay!!

Called Jay in the afternoon to look at my daughter's car that is away at school. Even though he was…read morebooked solid, he managed to fit her in and get the car repaired and back on the road the same day for a reasonable price. It's nice that there are still good people and he's one of them!

My son backed into something and put a crack in our back bumper and most places were charging a…read moreridiculous amount. MJ's prices not only did a great job making our car look like new, but they also were friendly and very quick. The location is a little hard to find, but do not be put off by this! They are worth it!

The level of service and professionalism at this garage is outstanding. I got into a car accident…read moreand was very stressed out about dealing with my insurance and rental company. I am a single mom and I don't really know a lot about cars and I am always afraid that the bigger dealerships will take advantage of my lack of knowledge and overcharge me for unnecessary repairs. The owner Matt was very helpful and assured me that my car was in good hands. He gave me a full comprehensive appraisal, and explained everything in full detail on what needed to be done with the car. I was very pleased to hear that the prices were very affordable and reasonable especially for the quality of work that was done to my car, and the timelessness of the repairs. I even received a free detail! My car looked better than it ever did before. Highly recommend!!