From the first phone call to having my new truck, Hector and the entire team from sales to service,…read moremade it a smooth and easy process, can't thank them enough for everything they did, definitely a great place to buy a vehicle.

Burke Chevrolet has the worst service department of any dealership in Western MA...run as fast as…read moreyou can since if you have a problem with your car and then need to know a ballpark of cost for this repair will not get one because they are just too busy to give you this information - cannot even call you back when a little slower as well...now I understand why I never brought my car to this dealership for any service ever!

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

I had two Tesla emergencies and they came right on time very quickly like 10 minutes 15 minutes…read more The first time the gentleman was very careful and I appreciated his work. The second time the gentleman was quite young and a little inexperienced and left grease marks on the inside paneling of the driver seat and I had to help him out to figure out how to handle the car. Teslas aren't so easy, but I really do appreciate Ernie's and would recommend it to people in the area.

John (Subi) Auto was recommended by my local mechanic for (Subi) head gasket work. (It's VERY…read moredifficult to find a mechanic wanting to do this work on these cars & more difficult to hear a reasonable estimate to expect if I find anyone) To start I was very impressed with phone service. Pleasant & patient every time someone answered or returned my call. Though I ended up not getting the work done as he looked ever & communicated other concerns on the car it was as pleasant an experience possible beginning to end starting with a very reasonable quote on the work & patience as I priced the cost specific (body) work they don't do, They have great reviews to start with so I'm confident I would be pleased with the work. I would & will consider them for similar work in the future should I need it despite the extra distance. They do offer a wool wax procedure to protect underneath cars to protect from rust corrosion. Seems a well worth investment considering cost of replacing parts.

We needed a headlamp replaced on a 2005 Honda Accord that was especially difficult to get to…read more Another place gave an estimate of 1-3 hours for the job, at $90/hour, and leaving the car there. For a headlight!!! John had it fixed in 15 minutes while we waited, for a fraction of the other estimate. And he fixed a burned-out backup light as we were leaving at no charge. Finding a good mechanic you can trust? Priceless.

The service is excellent and they arranged a loner car for me so I didn't miss work! A wonderful…read moreexperience all together. I am now a loyal customer for all my car needs! Thank you ESP!

I was super duper impressed by my experience at ESP Auto. I needed an oil change, inspection, and…read morenew tires. They were totally fine with me ordering my own tires, did a great job on the oil change, and despite not doing inspections directly: sent my car off to be inspected at another shop. The attitudes of the staff were amazing (contrary to my experience with Complete Automotive in Easthampton). They went out of their way, were affordable, and really seemed to care about my experience. We'll be going to them from now on.

Sean has rebuilt two transmissions for me now. 1 was a warranty job for gm. He got me in diagnosed…read moreand repairs authorized in the same day. Repaired and out the door the next day! Super professional and accommodating. Will be back again just hope I don't have to haha

I took the advice of Dan and waited to write my review after driving my car for a while. I can…read morehonestly say I am very happy with the communication and service that come with my experience. My car is currently running at almost 294k miles now and I decided to invest in getting my transmission fixed almost 10k miles ago. Looking through yelp business I found The Best Transmission to be the most positive of places to get your transmission fixed or replaced. They communicated with me with picture messages of other issues with my car so was very thankful of that. It did take long for them to service my car, I lucky have other means of travel so leaving it off was not an issue. The value that goes back into your car after getting your transmission replaced is well worth it and I would recommend The Best Transmission to be your choice for this service.

Do not take your vehicle here for work unless you want substandard quality. My original start date…read morewas pushed back do miscommunication about a required deposit. I needed my doors replaced on my truck, they were supposed to have 4 doors ready to come in, then were unavailable. I had to source out my own doors and they wouldn't give me a break because I had to spend my personal time and 1/2 a day to acquire them and come home. When I dropped off my truck finally to them, it sat outside during rain and snow for 2 weeks till the doors were supposedly prepped before working on any part of the truck. I even gave them another advancement as the work started as a sign of good faith. I stopped in periodically to check on the truck and pick up my original doors and if any problems needed to be addressed and a change in the bill. I made my intentions about the project from the very start and my expectations. The girl originally stated in the beginning the project would take 2 weeks total. About the 3rd week of the next month I was told my truck was ready. Upon inspection there was several deficiencies that were visible. They painted wrong hinges, didn't paint my upper bumper trim, cut the door molding off at the door which I had supplied, and left a knife gouge on my lower passenger door. I refused the work, made them repaid everything and gave them 1 week to do so. After 1 week I picked it up on a rainy/cloudy day, was told to look it over and get back if any other problems. After getting some time I went back through the truck, the inside of all 4 of my doors needed to be redone. Scratches on the inside from reassembly, orange peel on another, and a paint run on the outside. Their workers broke my ambient temp sensor and never said anything about it and tried hiding the wire behind a bracket. In going back for the second time the drivers door had to be readjusted because wind noise from the door not locking onto the door striker. One passenger door was higher than another door. Another door could about see the inside edge of a door on the other side sitting in the drivers seat. This took a whole month to fix. The hood had to be readjusted because it didn't line up. Picking it up, the bezel trim on the inside of the drivers door was loose, a retaining tab had been broken and never mentioned till I questioned someone about it. They did buy the new parts to replace, but expected better. I also had an engine light on when picking it up, but no explanation as to why. So I was inconvenienced in taking it to a shop to get check and going in to have repaired. When my side molding had to be recut, an adhesive was put on to paste it back on, now it's coming off the truck. The gap between the passenger door and fender is off. I had it with these people and not going back for these little things. Over 2 months to try and get my truck right is too much time. So beware people, very sloppy work, no quality and control be any means. I estimated they had to eat close to $3,000 to redo my truck. If you decide you want to go here, check your vehicle thoroughly !

Eric is excellent to work with! Honestly, he didn't even…read moreget a job out of car. My car was in an accident and I had it towed to A J's Auto Body because of the great reviews. Eric advised me through the entire process dealing with the insurance company. After I got a settlement from the insurance, he told me what to do and I was able to get a larger settlement. The car was deemed totaled, so Eric didn't even get a job or make ay money off of my car, but he still put a lot of time into me I would highly recomend A J's Auto Body.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

My water pump died during a recent trip to Western MA and Veryl's got me back on the road very…read morequickly at a fair price. Their garage and property are well maintained and professional and should be a model for other repair shops. I would not hesitate to bring my vehicle back to Veryl's for service!

I have been a customer for over 40 years. Every service, from inspections to oil changes , brake…read moreservices, and more have been done with nothing but professionalism and honesty. I have no problem recommending them for any service.