NTI is a client of mine and as clients go, they have been great to work with. No issues, no…read morecomplaints, and great communication

From the owner: Since 1990, we stake our name and reputation on providing all our customers with the right solution…read morefor their communications needs, taking advantage of new technology and providing true value with continued support. No matter what your communications needs may be, the Normandeau Staff will provide you with proven technology and superior customer service. Over the years we have prioritized quality service while maintaining the friendly attitude that make working with Normandeau Technologies a pleasure for our customers. We believe that our business is built on relationships.

To be honest, I hate Verizon tech support, they're the slowest, un-comprehensible, useless group of…read moretechs who've never solved any of my phone issues. But, their incompetence is not reflected by the staff at this establishment. There are always ample number of knowledgeable and friendly staff who'll address all of your tech questions to the best of their capabilities. The store is quite large and contains all of the newest technology. Warning though, if the staff does not know the answer to your question, LEAVE IMMEDIATELY! I just spent 40 min in the store today while two different assistants tried to solve my back-up issues. The Verizon house staff were very patient with me, and it wasn't their fault. At the end, the Verizon Tech Support people just hung up, and left my issues un-answered....god verizon sucks. ...but, this place is worth looking into if you're not tech savy or if you're interested in seeing all of the new phones. Of course, don't get the accessories here, as you can find much cheaper alternatives online.

I had an extremely unpleasant experience at this location today. For months I couldn't get an older…read moreVerizon device unlocked by Verizon. Tried calling customer service multiple times, going to my local retail store, all to no avail. The local retail store staff suggested that I try this W. Springfield location as it's a corporate store. So today I stepped in for the first time, and politely asked if I could speak to a manager. A man by the name of "John" claimed he's the manager and asked what I came for. As soon as he realized he's not making any money off of me, his whole approach for the entire 10 minutes or so I was there was deflect and dismiss. The first thing out of his mouth was something like "I can't help you here, you have to call customer service." I politely asked if he could hear my experience not being able to get my phone unlocked by customer service. His response was "you can tell me, but I'm not going to be able to help you." While I understand there might be limitations as to what a store could or could not do to help, it's this person's condescending and dismissive attitude that is unsettling. At one point, he said something to the tune of "why don't you get a new phone." I quickly realized that this person had zero interest in helping, but I still politely asked for his business card, to which he responded "we don't have cards." I then thanked him for his time and left. The entire interaction lasted less than 10 minutes. I have to say, this was one of the most unpleasant experience I've ever had from a customer-facing person. Throughout the interaction, he was disrespectful, dismissive, inpatient, and outright rude. This was the first time I stepped into this store, and I imagine this might be one of the biggest Verizon stores in the area. I don't have experience with other staff in this store, but this first experience with this one person, although short, has left a extremely poor impression. I wouldn't recommend this store to anyone I know.

They never tell you when they are doing service in the area. They could be proactive and customers…read morewould know why service is down, Their automation defaults to fixing your modem so if the problem is on their end working in the street why have you start fixing your modem? Unnecessary. Anyone with a customer service mind could design a much safer notification and response system.

Worse company anywhere.... Will definitely be cancelling. They employ a lot of people and when…read moreyou call you get to speak with all of them and explain why you called.

I became a New Member Today to T Mobile & Worked with a Phenomenal Rep named Les Because the…read moreprovider I was leaving gave an incorrect information to us, she needed to work EXTRA HARD & VERY DILIGENTLY to find the solution‼ After a prolonged period of time, Les was Successful in completing the transaction to T Mobile She was Very Patient & Kind during the entire process! T Mobile should be Aware Of this Special Employe!!! Much Thanks To Les

We worked with China C when we purchased 2 new iPhones last week. Fantastic customer service even…read morethough we were there late one night and the transfer of data went over closing time a little bit. She was great to work with and I would suggest working with China C for your next phone purchase.

I came for an upgrade and Randy did a fantastic job in helping me out. He did a very good job.read more

Surly representative. Just waited 15 minutes and asked how I could reduce my bill. With tax it was…read more$109. There are special pricing all around the Verizon store but I didn't qualify??? The customer service is poor and Verizon the company is not what it used to be. Will no longer be a customer

One year as a customer. Could never log into my account due to a confirmed bug in their own system…read more Called every month, spent hours on hold, lost work income during outages. Their own executive office finally confirmed it was their error after 12 months -- then told me it was an "education" problem on my end. Offered $20 as compensation. Switched to a different provider and haven't looked back. Do not recommend.

From the owner: Welcome to your dedicated Comcast Business Solutions provider! I'm here to serve as your personal…read moreguide through the dynamic world of internet, phone, and mobile services tailored exclusively for the success of your business. Imagine the possibilities of having a local, dedicated professional who truly understands the ins and outs of your business's communication needs. I'm not just a voice at the other end of the line; I'm your neighbor, your partner in growth, and your direct line to the resources that keep your business thriving.

I have visited the Boston Road store many times since they first opened years ago…read more Their employees have **always** been very knowledgeable, very pleasant and friendly, always offered valuable insights to make decisions easy, and always known the equipment and which models worked the best, and which ones had problems, since they are on the "front line" everyday, and see and hear about every kind of problem that customers have. The Xfinity Store is really the ONLY part of Comcast's entire business that I have found to operate properly, providing excellent customer service, knowledgeable people, immediate access to any equipment you may like to rent or purchase, and the ability to speak with knowledgeable individuals who are able to provide a truly warm and friendly, professional level of advice about any product or service you may have any questions or concerns about, and to make you feel both confident in whatever you decide as well as a wonderful level of satisfaction with the entire experience from the time you enter the store. However, as I discovered the first time I visited after they opened, there is a little getting used to how their process is designed when you first enter the store, as whoever is working as a receptionist at the front of the store asks "what brings you into the store today?", and if you have any equipment you're returning, they ask you to hand it over to them (and not the person you will be seeing as the 2nd step they inform you to do). This handing over of your equipment to a third party and not the individual you will be speaking with next always seems a little disconcerting, but they both access your account information in the computer, and note the equipment has been returned, so it won't show up on your bill anymore. So, you learn to become comfortable with this being the way their process works. After you've turned any equipment in, or if you are there for some other reason, you're then asked to wait to be served in the lobby/showroom area. While you wait, you can browse the phones that are on display, look over the laptops and tablets and any other equipment that's on display, or you can have a seat on one of the benches and relax as you wait your turn. Once your name is called, you walk up to the counter of the individual who will take care of you and greet them; they'll confirm you're the right person, verify your account information (name, address, etc.) then, if you're returning equipment, they'll ask if that's all you needed to do today. If it is, they'll simply let you know that the return was entered correctly, and ask if there's anything else they can do for you, and if not wish you a nice day. Altogether a very pleasant experience, aside from the sometimes rather lengthy wait, depending on the time of day you go there, and happenstance, really. But if you want to pick up new equipment, even just to try (as I did this evening), they'll answer any questions you may have, even about their personal experience with it or ask another employee who is nearby if they agree with their assessment of the product you're interested in from a personal point of view... and if you'd like to try it, they'll happily "go in the back" and retrieve one for you. I've never had any problems doing this, it's always been a very nice, pleasant experience, and I've always had a sense of fulfillment and satisfaction that everything was handled quite well, and on a profession level every time I have done this, which has been a considerable number of times over so many years now. ** Creating the Xfinity Store was the Best Thing that Comcast ever did ! ** Perhaps the Best Part about it of all is that **You don't have to ever deal with their incredibly frustrating, time wasting, 'automated voice response system'** that you are forced to deal with when you call Comcast Customer Support, which has ALWAYS been the WORST part of their entire business; which has only gotten worse and worse over the course of the 34 years that I have been doing business with them. Comcast (without the Xfinity Store), is not designed as a "customer centered" business. They only care about profits, and this is reflected in their absurd desire to have as few employees as possible and, to achieve this, to do everything in their power to prevent customers from ever speaking to an actual person, not even a receptionist, as you once did. They have replaced people with an "Automated Voice Response System" (AVRS), a computer you are force to speak with when you call. The computer has one purpose, and one purpose only - to STOP YOU from ever talking with a real person, despite that possibly being the only way you're going to get your simple question answered, or get your actual problem fixed. Go to the Store, speak with a live professional, just like it was always done back in the "old days", and have the most satisfying and fulfilling experience that you truly deserve. It's well worth the trip...! ;-)

Returned equipment today that we never ordered. We were in Springfield Boston Rd store from 5:07pm…read moreto 5:19pm. There were 3 staff on shift. We saw the staff closest to the entrance door, I do know his name. We brought the equipment in, clarified that we will not be needing it and that we will be returning, as we had our own. He assured us that we would be recieving a confirmation email within 30 minutes. However, according to customer service representative Grace, just now at 8pm: The equipment was never scanned into the system! We reported the incident to corporate, they said it should have been scanned immediately and that we should have received a slip as proof. Grace did document the serial number of the now apparently stolen box. The staff I saw in person said we would recieve a confirmation email. We never did and he never scanned it as returned, even later in his shift. Livid we need to return to the store to demand the slip we were entitled to as advised by Grace. As soon as we are able to switch services we will be doing so. Apparently they employ dishonest workers at this location.