NTI is a client of mine and as clients go, they have been great to work with. No issues, no…read morecomplaints, and great communication

From the owner: Since 1990, we stake our name and reputation on providing all our customers with the right solution…read morefor their communications needs, taking advantage of new technology and providing true value with continued support. No matter what your communications needs may be, the Normandeau Staff will provide you with proven technology and superior customer service. Over the years we have prioritized quality service while maintaining the friendly attitude that make working with Normandeau Technologies a pleasure for our customers. We believe that our business is built on relationships.

They never tell you when they are doing service in the area. They could be proactive and customers…read morewould know why service is down, Their automation defaults to fixing your modem so if the problem is on their end working in the street why have you start fixing your modem? Unnecessary. Anyone with a customer service mind could design a much safer notification and response system.

Worse company anywhere.... Will definitely be cancelling. They employ a lot of people and when…read moreyou call you get to speak with all of them and explain why you called.

I have visited the Boston Road store many times since they first opened years ago…read more Their employees have **always** been very knowledgeable, very pleasant and friendly, always offered valuable insights to make decisions easy, and always known the equipment and which models worked the best, and which ones had problems, since they are on the "front line" everyday, and see and hear about every kind of problem that customers have. The Xfinity Store is really the ONLY part of Comcast's entire business that I have found to operate properly, providing excellent customer service, knowledgeable people, immediate access to any equipment you may like to rent or purchase, and the ability to speak with knowledgeable individuals who are able to provide a truly warm and friendly, professional level of advice about any product or service you may have any questions or concerns about, and to make you feel both confident in whatever you decide as well as a wonderful level of satisfaction with the entire experience from the time you enter the store. However, as I discovered the first time I visited after they opened, there is a little getting used to how their process is designed when you first enter the store, as whoever is working as a receptionist at the front of the store asks "what brings you into the store today?", and if you have any equipment you're returning, they ask you to hand it over to them (and not the person you will be seeing as the 2nd step they inform you to do). This handing over of your equipment to a third party and not the individual you will be speaking with next always seems a little disconcerting, but they both access your account information in the computer, and note the equipment has been returned, so it won't show up on your bill anymore. So, you learn to become comfortable with this being the way their process works. After you've turned any equipment in, or if you are there for some other reason, you're then asked to wait to be served in the lobby/showroom area. While you wait, you can browse the phones that are on display, look over the laptops and tablets and any other equipment that's on display, or you can have a seat on one of the benches and relax as you wait your turn. Once your name is called, you walk up to the counter of the individual who will take care of you and greet them; they'll confirm you're the right person, verify your account information (name, address, etc.) then, if you're returning equipment, they'll ask if that's all you needed to do today. If it is, they'll simply let you know that the return was entered correctly, and ask if there's anything else they can do for you, and if not wish you a nice day. Altogether a very pleasant experience, aside from the sometimes rather lengthy wait, depending on the time of day you go there, and happenstance, really. But if you want to pick up new equipment, even just to try (as I did this evening), they'll answer any questions you may have, even about their personal experience with it or ask another employee who is nearby if they agree with their assessment of the product you're interested in from a personal point of view... and if you'd like to try it, they'll happily "go in the back" and retrieve one for you. I've never had any problems doing this, it's always been a very nice, pleasant experience, and I've always had a sense of fulfillment and satisfaction that everything was handled quite well, and on a profession level every time I have done this, which has been a considerable number of times over so many years now. ** Creating the Xfinity Store was the Best Thing that Comcast ever did ! ** Perhaps the Best Part about it of all is that **You don't have to ever deal with their incredibly frustrating, time wasting, 'automated voice response system'** that you are forced to deal with when you call Comcast Customer Support, which has ALWAYS been the WORST part of their entire business; which has only gotten worse and worse over the course of the 34 years that I have been doing business with them. Comcast (without the Xfinity Store), is not designed as a "customer centered" business. They only care about profits, and this is reflected in their absurd desire to have as few employees as possible and, to achieve this, to do everything in their power to prevent customers from ever speaking to an actual person, not even a receptionist, as you once did. They have replaced people with an "Automated Voice Response System" (AVRS), a computer you are force to speak with when you call. The computer has one purpose, and one purpose only - to STOP YOU from ever talking with a real person, despite that possibly being the only way you're going to get your simple question answered, or get your actual problem fixed. Go to the Store, speak with a live professional, just like it was always done back in the "old days", and have the most satisfying and fulfilling experience that you truly deserve. It's well worth the trip...! ;-)

Returned equipment today that we never ordered. We were in Springfield Boston Rd store from 5:07pm…read moreto 5:19pm. There were 3 staff on shift. We saw the staff closest to the entrance door, I do know his name. We brought the equipment in, clarified that we will not be needing it and that we will be returning, as we had our own. He assured us that we would be recieving a confirmation email within 30 minutes. However, according to customer service representative Grace, just now at 8pm: The equipment was never scanned into the system! We reported the incident to corporate, they said it should have been scanned immediately and that we should have received a slip as proof. Grace did document the serial number of the now apparently stolen box. The staff I saw in person said we would recieve a confirmation email. We never did and he never scanned it as returned, even later in his shift. Livid we need to return to the store to demand the slip we were entitled to as advised by Grace. As soon as we are able to switch services we will be doing so. Apparently they employ dishonest workers at this location.

Please use caution when working with this company. I purchased a SIM card for a mobile router and…read moreended up being very disappointed. According to AT&T, the SIM card they sold me was for a IPAD and not for a high GB mobile router, therefore they now have my router blacklisted and I am no longer able to use it. The customer service is lacking and not worth the aggravation. Hope this helps any future customer's.

My mom and I had the best experience with Justin Pickering at the spectrum store in Chicopee…read more Justin answered all my mom's questions and saved her a lot of money. Please ask for Justin if you need help at the Chicopee location.

it's sad when the WIFI at Dunkin Donuts & Burger King is FAR superior than the WIFI we have through…read moreSpectrum here at home! Wow ... with this LOW quality it would be a rip off even if it was free - which it def is not! I feel like the "dial up" sounds from the 1990's will start being heard when I try to do almost anything using this WIFI! I wish I could give ZERO starts which would be the correct rating!

Company president hired us to remove a tree at his house for his business. Never paid us. Gave us…read morean excuse why he she should pay less. We offered him a discount. He then just ignored us. Very unprofessional. I would never do business with this company. I would be very careful about giving them any money.

We needed paver patio for a hot tub , they did awesome job and very professional. Would definitely…read morerecommend

Highly recommend!! Great guys! Awesome experience,very knowledgeable and quality work reasonable…read moreprice. Will be returning.. Here are some pictures. They always made me a bench and a sand box for my grandson

Fantastic and fast service for a reasonable price! The owner is so nice, professional, and so…read morehelpful!

Needed a new screen for my Samsung flip phone. Nice folks... got the part in one day and did the…read morerepair while I waited. Works great. Same price as YouBreakIFix. Recommended!!!