I accidentally dropped my cell phone, sustaining a small crack! Yikes. I went to this cell phone…read morestore, right in my neighborhood. The proprietor told me a new glass for my phone was $80 minimum. He then showed me a glass he placed on the glass that was cracked. It fit perfectly, and protected phone. I said ok, how much. He said, "On the house." Good people are everywhere, they are quietly helping others. Thank you HITec.

My rating is O because just cause your the owner to the store doesn't give you the right to be…read moredisrespectful and yelling on top of that in front of my child just cause I went in there and asked a question I didn't no the answer to and you treated me like I was stupid or maybe your just disrespectful to women I don't recommend your disrespectful service to anyone

Savier must have changed his name to start with an S because he just saved my day! I got a new…read morephone, and he helped me with the very annoying task of transferring my line and making sure it was good to go and up and running within a short amount of time. He also helped me save some money on my home internet Frontier bill and by switching me over to post paid (I was prepaid these last few years). Highly recommend this location and highly recommend you asking for Savier during your next visit. He's a real one!

Chase is amazing there . He helped me out so much. He's such a good guy he really went above and…read morebeyond to help me and my family out with getting phones and other things that we needed.

Important for Tmobile customers returning their trade ins - This store, as told by their agent at…read morethe store, does not take trade ins - they basically tell you to go to ups to return This was opposite to what Tmobile customer service chat agent (have a copy of transcript) told me and reconfirmed that this store at this address would accept trade in and all we needed was to bring the shipping label Not the case and Tmobile corporate needs to get its act together so they don't waste customers and store employees or owners of authorized retail stores time.

Run like hell. This store, and I'm talking about the manager, is the most incompetent clerk I've…read moreever dealt with. He doesn't want to hear about your problem, he just wants to charge you additional money to solve it. The most competent person in this store is Nate, make sure you deal with him.

Great experience here, Eric was the professional who assisted me with upgrading a device. Eric was…read moreinformative, knowledgeable, and very helpful. I appreciate the options I was offered, the pros and cons of each item I was considering, and the explanation of charges. There's no reason to go anywhere else to upgrade or add on devices, we'll be going to upgrade my wife's phones as well. Thank you !

Scottie was fantastic. He took the time to talk through and explain everything and brought real…read moreworld experience and knowledge to help make the decisions easier.

I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers

These people here are the best. I've been here a few times for customer support due to my…read moreinexperience and Every time they handled my issues professionally. I recommend Metro by T-Mobile in East Hartford.

Came to this location on 8/16/22 and was greeted by a very nice young woman who was efficient and…read moreproduct knowledgeable. Here's what went wrong: She said Jesus is smiling at you and I stated my religion and her response was: That's why Jesus isn't smiling at you. Look, everyone has different beliefs, gender affiliation, skin color, etc. What you believe is not necessarily what someone else does. This was not a place for Religious Politics.. I just wanted to pay my bill & bounce.

I have bought and sold many items to Midnight Sun Retail and have always had a very good…read moreexperience. The customer service and customer care has always been top notch, In fact whenever I am looking for electronics at a discount this is the first place I look because I know I will be getting a product at a great price that is guaranteed to work as advertised. I would highly recommend this place to anyone looking for high quality items or looking to sell electronics. I look forward to doing more business with Midnight Sun Retail in the future!

I bought a Samsung Galaxy Note 3 from this business and the phone was in excellent shape and good…read moreworking order at a good price. Austin as a saleman is professional, honest and puts the customers satisfaction first. I would buy from this business again.

Saiim handled checking phone. Make sure you deal with Verizon factory store. Solidread more

Polite service but always seems to take at least an hour for any help. Limited selection…read more Sane value as any provider but watch got sales.