I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers

Yesterday I had THE best experience with a customer service lady by the name of Monique. She took…read moreher time to find me the most FANTASTIC deal for my internet. She also made sure I was completely satisfied with the package she found for me.. While she was searching for a package we were shooting the breeze like we knew each other for years.. I felt her ENTIRE energy through the phone! If you call frontier ask for MONIQUE. I hope her supervisor or upper management see this and give Miss Monique her props!!!! I've been a customer for almost 10yrs and she is by far the best CS I spoke with. Stay Blessed Miss Monique Thank you Mrs Daniel

Internet is good. Phone service and Customer service is terrible! I have been a customer for less…read morethan 2 weeks and I have called Frontier 10 times. Someone came out to fix the phone problems but never tested the connections....I still have the problem. I emailed the CEO of Frontier as well as the CEO of Verizon...as Frontier is now a Verizon Company. No response yet!

Alanna was first cox customer service person that was clear and listened to our concerns. We have…read morecable at several homes and have had this Ct service for many years but We were paying the most for the least tv and cable channels...and We mean least. She was helpful in taking us thru options and probably the onlybteason we did not cancel service today.

Understaffed, long waits. I came to drop off a modem, that's it. Had to wait and wait. Employee was…read moregrumpy on top of being slow. I had to sign in and wait for people setting up accounts, getting new equipment and paying bills for a 15 second drop off. HORRIBLE!! 2 thumbs down because it's all I have.

Savier must have changed his name to start with an S because he just saved my day! I got a new…read morephone, and he helped me with the very annoying task of transferring my line and making sure it was good to go and up and running within a short amount of time. He also helped me save some money on my home internet Frontier bill and by switching me over to post paid (I was prepaid these last few years). Highly recommend this location and highly recommend you asking for Savier during your next visit. He's a real one!

I'm so mad about how our "upgrade" experience went today. They added unneeded charges to our…read moremonthly bill, didn't let us know about better offers, and worst of all charged us $29.99 to make us wait until the store to activate the new phone when we specifically asked several times if we could leave. Just so you know, the answer is yes. You can leave and make them waive their $29.99 "Setup & Go Service" charge. The fact that I would have been better off calling Verizon has me livid. I've had to spend the rest of the day fixing my bill, especially the monthly charges they added without alerting me to them. An entire day wasted having to deal with Verizon in store, on the phone, and by chat.

If you enjoy having all your precious god given rights to you time, to be railroaded & high jacked…read moreby Xfinity, then this is your company. An hour & a half on the phone ; an hour & 1/2 of MY TIME which I will never get back. These jerks had the stupidity & audacity to destroy my day. I was as unable to get to any of the important things on my to do list. So kudos to Xfinity. They destroyed my day, and this is not the first time! I now officially abhor tv, and anything to do with it! THANK YOU SO MUCH XFINITY!

Apart from inconsistent dependability and "constant" notifications that my service is unavailable…read morebecause of "upgrades," Xfinity's customer support system is the worst I've ever encountered. They put you through the brand-new hell of a "automated assistant" that refuses to connect to a live agent and just keeps asking the same SCRIPTED question. One would think that in this "day and age of AI" the BOT would be more "intelligent"!!!!! Would it be so hard to include a customer service phone number on your website, Xfinity? Why must I look for a way to get in touch with you online? I have lived in Virginia, Alabama, and even S. Korea but this is the worst cable provider I have ever had by far. I had to award at least one star because there was no option for a negative star.

Tom did a Great job porting 2 lines, upgrading phones and transferring services for 2 watches. He…read morewas super patient, informative and courteous.

Probably the worst Verizon experience I have ever had. Went into store to transfer my phone to my…read morehusband's account. Got told we had to do it online and via phone but they couldn't do it for us. We did it in store on our cell phones and got message that it was transferred over.My husband upgraded for a new iPhone, upgraded his phone and got charged twice for two different phones, both phones shipped to our house. You would think that our problems ended there? NOPE, received a bill today, somehow I now have my own account separate from my husbands, after receiving notice that it was all set and transferred, been on the phone with support for more than an hour, and they can't give me any answers besides that I can transfer my account in the beginning of January??? How does that make any sense??? With all the issues, I will never go to this Verizon again.

Extremely professional, kind, knowledgeable staff. Treated me with utter respect and listened to…read moreme ramble about my phone issues. I highly recommend this store for all your phone needs. I liked them very much.

Amazing service, great staff and helpful, they are very respectful and very professional, I went…read morethere to pay my sister's phone bill and ended up switching from Metro to Boost and bought a iPhone 15, they helped me get a better phone and a more economical plan for me, very satisfied and 100% recommend, keep up the great work you guys do.

Be very careful when they try to sign you up with incentives! I was supposed to get a free…read moreAmazon.com gift card. Now they are asking me what the code was from a month ago. Who remembers the code after everything was all set up! So I signed on with Dish and Frontier wireless in order to receive the gift card. I'm am actually on the phone trying to get my free gift card. The wait time on hold is ridiculous and you cannot cancel for two years or you pay a large fee!! I say if they record your conversation then listen to it because then they will get the code and the rep telling me all about my free gift card. I smell fraudulence and it stinks!!! They are now telling me it will take 2 to 4 weeks, I'll let you know? Still didn't get the gift card!!! Thank goodness I didn't get the gift card because then you couldn't cancel!! I changed service which was tough to do! They were pushy and rude! Not using your service anymore!

Once Again I have had the horrible experience to have to call Dish Network regarding a reoccurring…read moreproblem with one of my home receivers ( I have several receivers in my home) This one receiver constantly shorts out and the screen goes black. I have done everything as requested to fix this receiver via their phone reps and online help. I'm at the point now where I told them I Do Not work for Dish and should not have to fix their equipment !! I have asked for service and for the receiver to be replaced! Apparently my request is not acceptable! They have refused saying I should "troubleshoot" the receiver as instructed! How Many Times must I do this??? Now this company has the unmitigated gaul to say they will (one time only) send me another receiver for Me to Hook Up and if that wasn't the problem they are absolved from any further responsibilities regarding this matter. In my opinion Dish Network needs to immediately revamp their service before even more customers leave their network.

My rating is O because just cause your the owner to the store doesn't give you the right to be…read moredisrespectful and yelling on top of that in front of my child just cause I went in there and asked a question I didn't no the answer to and you treated me like I was stupid or maybe your just disrespectful to women I don't recommend your disrespectful service to anyone

I accidentally dropped my cell phone, sustaining a small crack! Yikes. I went to this cell phone…read morestore, right in my neighborhood. The proprietor told me a new glass for my phone was $80 minimum. He then showed me a glass he placed on the glass that was cracked. It fit perfectly, and protected phone. I said ok, how much. He said, "On the house." Good people are everywhere, they are quietly helping others. Thank you HITec.