Came into AT&T, because my iPhone 13 Pro Max had run out of storage, was overheating and I was…read morehaving some issues with the battery life, updates and watch features. Sean took care of us and I'm so happy he did! He explained what we needed to do to fix these issues and explained in a way that made sense to me. His personality was great! I was persistent on getting a new phone when it wasn't needed right now. I'm happy Sean didn't upsell me something that I didn't need right now and was able to find multiple solutions to the issues I had

I had a service problem with my Samsung cell phone in late September and was finally able to get to…read morethis store the next day. The salesperson there immediately identified the problem and reset the phone and solved the problem. This is the store at which I bought the telephone and I have also found the AT&T cell service to be very good at a reasonable monthly charge.

After watching my best friend struggle with Sprint, we came across the street to get her situated…read morewith FirstNet. (Best option for first responders to save some money!) At Sprint the employees seemed annoyed by our presence, where at this store Corey came right over, introduced himself and helped her get situated on a new plan with a new phone! Thanks guys for your patience!!

This store has done a complete turn around since a couple of years ago. It was horrendous back…read morethen. The new Managment is knowledgeable and responsive and employees like Curtis are very helpful. Great overhaul of the staff and customer experience!

GREAT SUPPORT at this location!!…read more I came into the store very frustrated and immediately demanded to speak to a supervisor. Upon which time I met Mr. Adam Beebe. At the time i thought to myself.... "GREAT!!! Now i get to converse with Grizzly Adams himself?? Why would anyone willingly wear such a hideous unkempt beard!!?? This guy HAS to be special...." What i didnt know at the time was that deep within that untamed mane of facial pubic hair (which probably smells pretty bad), lies an infinite wisdom of all things Apple.... I explained to Mr. Beebe that my phone was recently hacked by Apple because Tim Cook wants me to turn over my Iphone 3GS and get the new Iphone. But thats a different story for another day. Anywho.......Naturally I didn't want to turn my phone on because of Mr. Cooks recent infiltration's. ALL I wanted Mr. Beebe to do was to access my Slim Card and retrieve all of my Pictures, Contacts, Emails, Apps, Music, Location Data, and the WiFi password to my mother in-laws home network in Mobile Alabama that i logged into just last august. Seemed easy enough. But no! Adam informed me that this would not be possible. I was dumbfounded as I have always taken great care of my Slim Card. It has never been Wet or damaged. What Grizzly Adam did next is the reason I will stay with AT&T Forever!!! He suggested that I run home and retrieve my laptop and he would help me transfer all of my Data via I-tunes!! After About 5-6 hours Adam was able to successfully help me retrieve MOST of my data from CROOKED TIM via the itunes program. Thank GOODNESS!!! If you have ever have ANY Technical Issues, Need your Passwords reset, Blackberry Email Set up, Computer hardrive fragmented you HAVE TO ASK FOR ADAM BEEBE!!! This is the best AT&T Location for that! Trust me!!! I will be back to the store soon to get a New Universe remote because it wont work on my new AT&T Direct TV sattelite box...

No lines Service was fast…read more But totally useless went in about a cellular issue Never asked Fo My account info Took out SIM card with phone still on Blamed it on Apple Will not be back

I got denied service because I came in the store with a mask on. Sicknesses are going around and I…read morewore it as a precaution, the excuse from the worker was "not having enough sick time" to cover if they got sick. How is that my fault?

I've been an AT&T customer for about five years now, and I'm kind of locked into them because no…read moreother provider can get Service where I live. I went in Memorial Day weekend to replace my iPhone 12 with a new iPhone 16 and was working with Devon to upgrade. Since my iPhone 12 had died, it was very difficult, restoring my account both with Apple and all I had on my phone, yet Devon explained to me how to do it, and to simply be patient and everything would eventually work out if I followed her instructions. The hardest part was confirming my identity with Apple, which took exactly 8 days as per their policy and procedures, but once I came back up on my Apple phone, my pass key allowed me back into my applications and it was business as usual. But perhaps the biggest surprise was that my monthly service went from $109 a month to $77 a month without any change in service level Thank you, Devon!

What I love about the store is the approachability of the employees. They really went far to…read moreimprove their customer service and I am appreciative of that being an AT&T customer for 5 years now. However, their prices aren't competitive. Other authorized dealers can give better deals on phones and they also package with other goodies like cases and car chargers. Examples: Costco offered the HTC One for $169.99 for a 2 year plan and they gave free goodies. AT&T, no goodies, $199.99 for a 2 year plan, and they took forever to mail the phone. Shame on you, definitely not competitive enough for my taste. Bottom line: Go to the AT&T store to browse for phones, buy them at other dealers to save big bucks, use the store for customer service issues. Booya!

I came into the store with my fiancée last week. I ordered a new phone as an authorized user on my…read moremother's acct. Jamie placed our order after reviewing my ID and confirming address. My phone was supposed to be delivered today. FedEx is now holding my phone hostage because unfortunately the sales agent did not change the name from my mother's to mine. He also forgot to add in the unit number to my address as I informed him. I called the store, AT&T customer support and FedEx and no one has offered resolution or empathy. The store literally told me there's nothing they could or would do even though their employee caused this mess. They instructed me to call customer service which I JUST informed them I spent hours of my day doing. PS my fiancée ordered a phone the same day and he TOO has an incorrect name AND address on his shipment. So we will have two phones in limbo with ZERO customer service/resolution. We still don't know where our phones are and when/IF they will be delivered. WARNING to future buyers at this store - In my opinion- incompetent employees that lack empathy.

this has been my "go to" ATT store for years. I bought my last few smartphones here. all fine…read more what is great is the "above and beyond" service I when I walk in the door with a relevant need/support question and I don't intend to buy a thing. This just happened again today. I was greeted by Krystal, who is an absolute customer service superstar. Her demeanor - her professionalism - her absolute focus on solving my problem - her reaching out for an additional resource when needed - her DELIVERY of the result - TREMENDOUS. My only regret is that I didn't record this with my camera - her service could be demonstrated to an ATT national training class under "how to retain and develop great relationships with raving fan customers". This is a woman on her way to great succcess. Thanks Krystal! Thanks AT&T!

From the owner: AT&T, serving over 81 million wireless customersread more

Exceptional customer service! Went in to buy my 70 yr old father his very first iPhone. Adrian P…read more took the time to answer all of our questions and make us feel comfortable. He was also able to look over my current wireless plan and made some changes that will save me over $40 a month. He was incredibly kind, respectful, and knowledgeable.

Don't waste what time you have on this earth coming here. I wish I never went here to upgrade and…read morejust ordered online. Stupid me for thinking dealing with a human would be to my benefit. I'll spare you the details, reader, but what could have been a 5 minute process at home turned into an hour at the store and several other follow up phone calls. On top of the ineptitude and laissez-faire attitude of their staff, they must have had their computers in the store donated to them by the pubic library about 20 years ago, they're so freaking slow. So get ready to wait about 30 minutes just to check out. Godspeed.

I want to start off by saying Ada went above and beyond to fix my issue that I had with my phone…read moreline. Before entering the store I dealt with at&t customer service trying to active the SIM card in my ipad. they messed everything up. they cancelled my phone line... and then could not resolve the issue and that i had to go to the AT&T store in person. I went into the this store and Ada resolved the issue! THANK YOU ADA!

no one offered to see us. Two employees then approached a couple who was in their forties and…read moreoffered to help them. Only after telling them that was unacceptable were they willing to help. then they couldn't even fix the phone and made us call cooperate. understaffed and unhelpful.

Saiim handled checking phone. Make sure you deal with Verizon factory store. Solidread more

Polite service but always seems to take at least an hour for any help. Limited selection…read more Sane value as any provider but watch got sales.

Important for Tmobile customers returning their trade ins - This store, as told by their agent at…read morethe store, does not take trade ins - they basically tell you to go to ups to return This was opposite to what Tmobile customer service chat agent (have a copy of transcript) told me and reconfirmed that this store at this address would accept trade in and all we needed was to bring the shipping label Not the case and Tmobile corporate needs to get its act together so they don't waste customers and store employees or owners of authorized retail stores time.

Run like hell. This store, and I'm talking about the manager, is the most incompetent clerk I've…read moreever dealt with. He doesn't want to hear about your problem, he just wants to charge you additional money to solve it. The most competent person in this store is Nate, make sure you deal with him.