Saiim handled checking phone. Make sure you deal with Verizon factory store. Solidread more

Polite service but always seems to take at least an hour for any help. Limited selection…read more Sane value as any provider but watch got sales.

Upon entering this location I received the most gracious greeting. I was greeted by Noah and he…read morehandled business with professionalism. I was having problems with my Galaxy S24+ after a recent update this past weekend. After pristine, careful, and diligent troubleshooting he discovered that I just needed a hard reset of the phone. I would recommend this location and Noah as the GO TO person for exceptional service. P.S: I wish I could have gave this review a 1,000-star rating!!!

Destiny & Mehki were helpful & patient! Fast service because they know what they are talking about!read more

We visited the store yesterday and we were assisted by Carter. He was extremely helpful, patient,…read moreand knowledgeable. He took the time to present many options for us to consider and prepared a cost estimate for each option. Carter took care setting up our new phones, and porting the data from our old phones which was great and saved us much time and perhaps frustration. We left the store happy with our two new phones and the service plans. We compliment Carter on his assistance and recommend the Marlborough store.

The best customer service! I went to Verizon this weekend to upgrade my phone and our family plan…read more Kauron T was the sales rep that helped us. He was professional and so helpful helping us upgrade our phones and get a better deal on our family plan. I cannot say enough about him. He was so great to work with. Joe P was the other sales person in the store. During the time we were there, we saw several people come in, wanting to discuss issues with their bills and other questions and they were both so helpful and patient with everyone in the store. The best customer service I've ever received!

Joesph from this store went beyond to restore my locked out iPhone 14. He took over when technical…read moresupport left it hanging. I will send all those who want things done correctly to Joesph. Thank you kindly for your professionalism your courteousness and for the great service you provid.

Customer service severely lacking not customer centric at all. Barely anything out on the floor for…read moredisplays and treat customers like they are on an assembly line. WOULD NOT RECOMMEND

I finally found shoes that I have been looking for here at this location. I had tried two other…read morelocations to no avail! We entered the store in the middle of the day, the shop was empty but we were greeted immediately by an associate. A few people came in after us, but overall I thought it was still slow for a Monday. The salesman came by to check on us a few times, recommend a few shoes and explain the availability of a wide dress shoe size according to brand. The shoes were neatly arranged; I was able to find what I was looking for quickly. The clearance section for my size had good stock. Usually my clearance section has small stock or a limited number of shoes there, but this time I had as many as the other clearance sizes had. I narrowed down my hunt and had a generous amount of time trying the shoes on. Best of all, their stock of Lifestride shoes was excellent! I found some styles that were sold out at the other Famous Footwears. Upon check out, my shoes were much cheaper than I had thought (they were clearance but rang up for about half the price!) I had a great time shopping here (no lines, good service), and was impressed that the associate was the only worker I saw in the shop (perhaps someone was doing inventory in the back?). Be a Famous Footwear member and get coupons to apply to your purchase (download the app, it's useful!) I had a 15% offer which I used. Once again, Famous Footwear came through for me. I generally have a hate/love/hate relationship with shoes. Today it was love! LOL.

I have been on line waiting to cash out for 47 minutes supervisor Ashley is rude and refused to…read morehelp getting the line down. When I asked her if she can help at the register, she replied " it's only her and the cashier at the store and she on the floor therefore she will not help at the register. Still on the line and the line is very very long. Worst customer service ever. Who lost there mind and made her supervisor. Still 15 customers on line waiting to cash out