Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

I found Hank through iCracked and he came to our house the other evening to replace batteries on…read moreour iPhones. He was very responsive when setting up the appointment. He was also very good regarding communications prior to his arrival. Hank was professional and very skilled regarding the repairs. He had the old batteries out and the new batteries in like it was nothing. He also give the phones a good cleaning and a once over. In addition, he sat with my wife and I to go over a number of settings that would help preserve battery life and protect privacy. That was a really nice touch. Furthermore, he offered to answer any questions we may have on the phones going forward. He also left us with his business cards. I really recommend working with Hank! With the work he did, we'll easily get another year out of our iPhones. He has his own business in addition to the work he does with iCracked. He runs iDevice Repair out of Seymour, CT.

From the minute I contacted Ngawang he was extremely prompt and professional. His service was…read moreprovided in the comfort of my home. I did not need to waste gas driving to the mall, leaving my iPhone for five days wth some of the dealers, or worry about waiting in line. He arrived at exactly the time that we set He was extremely friendly and proficient in his work. I did have the option of him coming to my home or meeting him at a central location like a McDonald's or Dunkin donuts. I chose the home because it was much easier for me. What a difference his service is over the service you get in the local malls. He explained every step of replacing my cracked iPhone. He double checked the entire phone after he was finished with the glass replacement to be certain everything was working perfectly. I highly recommend Ngawang and his service for any of your phone or computer repairs. Don't hesitate to call him for the best service you will ever find. Thanks again, Christie from Watertown

A great professional, courteous and effective device repair service at an excellent price! I…read morebrought in my PlayStation two and android phone because of power problems in both devices. Sandy offered a free assessment at the meeting I scheduled very easily online. Sandy determined that my phone just needed a new battery, and he expedited my purchase of the correct battery through Amazon with no service charge. He fixed my PS2 at a good price, including the power issue and cleaning the interior. Both devices now work perfectly, and now I don't have to throw out 100 video games! Such a great asset to have, this service! It's so clutch to have a reliable device repair shop owned and operated by a local family business with such a knowledgeable and skilled technician. I will be bringing all my future device repair needs to Dr. Apple, including my iPhones and home theater devices, and I will be recommending Dr. Apple to friends and family!

Wasted 350 dollars for a broken display screen afterwards. This is crazy please dont go for fixing…read morehere

Came here when my phone screen was cracked. Fixed it quickly while I waited. It took around 20…read moreminutes. The owner was respectful and friendly and the service was great. Cost me $50. Plus he offers a 30 day warranty with a receipt.

Replaced my broken iPhone screen with a screen that was ill fitting. Replacement screen is too…read morethick and messed up the touch performance of my screen.

Had a very positive experience with this professional gentleman. He did an awesome job and was fast…read moreand easy to work with. He saved me lots of money. Glad I found him

I've used Gianni for a pretty intricate repairs on some very specialized Aviation calibration…read moreequipment. This gentleman absolutely hit it out of the park. He saved the day and i cannot express how forever grateful i am for his assistance with these projects. Amazingly kind and knowledgeable person who always goes the extra mile. Sincerely, Joshua Redfern

Came here today for a screen replacement for my iPhone 7. Tony charged half the price of the big…read morebox store and had it done in 10-15 minutes. The big box store wanted to keep the phone overnight. No thanks! Phone is working great, threw screen protection as well. While I hope I don't have to get my phone fixed any time soon, I would certainly return and would highly recommend.

This is the best place too take phone iPad tablet or computer too have fixed.the service and…read moreprofessionalism is great.the atmosphere is top notch and always clean and welcoming.he will help with anything he can be it ordering something for you or pointing you in the right direction.You can't go wrong only a phone call away,I recommend this place be #1.

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Called to get price on laptop repair and was quoted $300. When I went into the store they said…read more$550. The tech was rude and not helpful at all.

After the screen on my iPhone 7 cracked after one too many drops, I was referred to Mobile Rescue…read morefor a replacement screen. I called and explained my problem to Bobby on the phone and he said I could come in any day from 10-7 for the repair. Thus began an incredibly frustrating 2 weeks after which...my screen is still cracked. I showed up at the store on THREE different occasions during business hours to find the store closed, one time with a sign on the door saying "out to lunch" and the other times the store was just closed. I started calling in advance of my stopping by the store and for days the phone just rang and rang, nobody picked up. Finally I called again on a Thursday and once again spoke to Bobby. I expressed my frustration and he apologized and advised me to come to the store in the afternoon on Sunday when he would get in the appropriate screen protector for the iPhone 7. On Monday I showed up at the store at 10am (opening hour) and the store was closed. I went to the library with my daughter and at 11:30 I called to confirm the screen protector had arrived. Bobby informed me that he did not have the screen protector as promised. I told Bobby he had lost my business. This is the most unprofessional business I have ever encountered. Go elsewhere! I did call Mobile Rescue in Avon as a "second opinion" and learned that the different stores are owned by different people/managers. The employee in Avon said "I don't know what goes on in West Hartford, it's not very good." Save yourself a ton of hassle and headache and avoid Mobile Rescue in West Hartford.

I want to start off by saying Ada went above and beyond to fix my issue that I had with my phone…read moreline. Before entering the store I dealt with at&t customer service trying to active the SIM card in my ipad. they messed everything up. they cancelled my phone line... and then could not resolve the issue and that i had to go to the AT&T store in person. I went into the this store and Ada resolved the issue! THANK YOU ADA!

no one offered to see us. Two employees then approached a couple who was in their forties and…read moreoffered to help them. Only after telling them that was unacceptable were they willing to help. then they couldn't even fix the phone and made us call cooperate. understaffed and unhelpful.