I've seen some pretty poor reviews at this store and that scares me quite a bit. I did not have one of these awful experiences and this could be because I ordered online and am just picking up. The agent I worked with seems to be more senior in responsibility and that could be why. The customer service I received was excellent and I felt like I was treated like a person. While doing a data transfer he politely told me he would need to work with another customer while it finished, but I expect that as it was busy at the time. I did not like having to go into the mall and other customers did not seem to be having the same good time with other agents and that's why I rounded down to 3 stars. read more

I got denied service because I came in the store with a mask on. Sicknesses are going around and I wore it as a precaution, the excuse from the worker was "not having enough sick time" to cover if they got sick. How is that my fault? read more

I've been an AT&T customer for about five years now, and I'm kind of locked into them because no other provider can get Service where I live. I went in Memorial Day weekend to replace my iPhone 12 with a new iPhone 16 and was working with Devon to upgrade. Since my iPhone 12 had died, it was very difficult, restoring my account both with Apple and all I had on my phone, yet Devon explained to me how to do it, and to simply be patient and everything would eventually work out if I followed her instructions. The hardest part was confirming my identity with Apple, which took exactly 8 days as per their policy and procedures, but once I came back up on my Apple phone, my pass key allowed me back into my applications and it was business as usual. But perhaps the biggest surprise was that my monthly service went from $109 a month to $77 a month without any change in service level Thank you, Devon! read more

I had a amazing experience Devin was very helpful of buying a new phone I will come back!

I will never do business with this store again. The sales representative I dealt with was very untrustworthy. She misled me on purchasing an iPad with my phone. She said the the special promotional discount would make the iPad 150.00. She didn't not inform me of the monthly charge that went along with it. Finally after dealing with her for over an hour I left the store. Fast forward 4 weeks and the same sales representative called me on the phone informing me that she forgot to charge me for taxes and demanded me to give her my credit card number over the phone. When I declined she threatened that ATT would charge me twice because I wouldn't give her my credit card info. I requested to speak with the manager and he was just as shady. Do not do your business here. They will rip you off, mislead you, and threaten you. Be warned. read more

The representative I had was very pushy and demanding! The buy one get one free deal did sound good and was something I was considering, but it seemed like the rep was forcing me to get the deal and was also being rude about it. He wanted me to rush and get my daughter so we can get our new phones (my daughter was back at home) and he was telling me how it wasn't that hard. He even said that I can just get the two phones there and then bring my daughter her new phone back home when I told him I prefer for her to be here with us while we discuss everything. He totally rubbed me the wrong way with his aggressiveness, so I just left without a new phone for myself and my daughter. read more

Worst At&T store. Rude manager. They are only interested in sales. They added wrong coverage in my At&T postpaid plan for which I had to pay huge amount extra. read more

Will never go to this store ever again. We were there to upgrade my iphone. This guy named Scott was absolutely not interested to help us, he was just impatient and rude and directed us to go to another at&t store when we asked him to help us order the phone of my color choice. Thankfully we were very well-treated by the store in Deming st, Manchester. read more

I personally didn't have any problems. I think I got lucky and had a great sales person. I upgraded my iPhone with no problems. He explain the prices, taxes and how much more I was going to pay since I jumped from an iPhone 6 to an iPhone 6s Plus. He wasn't trying to get me into anything else besides what I went in for. It was my first time going to that store. In my opinion, go at your own risk you may never know. read more

One star is giving too much for this place. Each time we have been here it has been a negative experience. The sales people are condescending, rude and impatient. When asking questions, we kept getting cut off and given snide answers, which didn't answer our questions at all. They are not forthright. They will try to run your head around in circles to confuse you and get you in a more expensive plan. The last 2 times we went to upgrade an iphone we left because of the way we were treated and went elsewhere. The last time was THE last time! There are much better options out there, with experienced, polite, helpful sales people. Do not trust them or waste your time here - go elsewhere!!!! read more

scummy, unhelpful, dishonest, lying, incompetent. There's no end to my anger at this place. We brought in a phone that wasn't working: the sales lady showed it to the technician, who said "9 out of 10 it's the SIM card", she turned around and told us "the speaker is dead" and at the same time the "microphone is dead"..... we asked her again- especially since we were standing right there as the technician told her otherwise.... we turned around angry and left. read more