We visited the store yesterday and we were assisted by Carter. He was extremely helpful, patient,…read moreand knowledgeable. He took the time to present many options for us to consider and prepared a cost estimate for each option. Carter took care setting up our new phones, and porting the data from our old phones which was great and saved us much time and perhaps frustration. We left the store happy with our two new phones and the service plans. We compliment Carter on his assistance and recommend the Marlborough store.

The best customer service! I went to Verizon this weekend to upgrade my phone and our family plan…read more Kauron T was the sales rep that helped us. He was professional and so helpful helping us upgrade our phones and get a better deal on our family plan. I cannot say enough about him. He was so great to work with. Joe P was the other sales person in the store. During the time we were there, we saw several people come in, wanting to discuss issues with their bills and other questions and they were both so helpful and patient with everyone in the store. The best customer service I've ever received!

Let me tell you about my visit yesterday to the AT&T store in Bristol on Farmington Avenue…read more Commission based salesman price you on an upgrade with a tablet for a price that was cheaper then you're old monthly bill. They lie and say it's one price with insurance on both devices it's this price. The next day we find out our bill is $80 more. The salesman lied only to get a commission. When we complained they said this is the price and the salesman isn't here to help you you'll have to come tomorrow. I'm appalled at the service of the store. The other salesman in the room won't help you because they didn't deal with you. They don't care, all they want is there lousy $20 commission and they say screw you if you have a problem. What they do is the classic bait and switch routine. We turned in our tablet kept the phone. And now we're going to Verizon. Do not go to this store. I believe they have a system to rip off customers and then when they see the price a day or two later on the bill on the computer they lie and say that was the price. Beware

I want to shoutout Nadia from AT&T online representative in the loyalty department. Her customer…read moreservice is amazing and she went above and beyond to assist me on yesterday. I felt valued as a customer and she made my day!!!

I came into the store today because my husband's phone's Sim card stopped working and would not…read moreconnect to the cellular network. Seth and Mindy helped me to get everything fixed up and it only took about 20 minutes. They were both very polite and helpful. And experience great customer service!

Absolutely, the worst cellular business in the area, especially in Ellington, CT. I purchased an…read moreiPhone and I brought back this defective iphone that did not play sound through the lightning cable. Colleen Ryan, Manager, charged me a $50.00 dollar restocking fee for putting back and restocking a defective phone back into stock. Colleen Ryan has sold this defective phone to an unsuspecting phone customer of Russell Cellular's. Colleen Ryan, Manager, is unethical and morally corrupt to do such things to senior citizens. Do yourself a favor; please stay away from this store!!! Or, you will get screwed too!!! Russell Cellular Corporate HQ doesn't care that she acts this way, either. Russell Cellular Corporate HQ will not give me back my money back either. Russell Cellular is the worst business in the USA!

I'm here to tell anyone and everyone not to shop the Hopewell Junction, NY location. I would give…read morezero stars if possible. Do NOT go here!!! They absolutely screwed up our plan, keep telling us to call corporate, then corporate tells us to deal with it in store because they set it up, and it has been an absolute nightmare that no one can seem to straighten out. We are not only not shopping here ever again, we are leaving verizon altogether.

I popped in today to get a new phone because my old one sucked. Rob helped me and he was friendly,…read morefunny, and had a great taste in music . He helped me secure a new phone even when things seemed bleak. He drove to another location to get the item I wanted and met me back at the store within the hour. He made sure I got all of the promotions possible to save me the most money and who doesn't want that? I had a great experience and left with what I wanted... even more. I needed a new phone so bad and I'm glad I just went into the store and got it done.

Not a big fan of Verizon in general, but I've been going to this particular store for years…read more Usually the staff are very nice and helpful.

Employee Tim was awesome. Tried to help me save money and wasn't pushing a sale. Great dude. Ended…read moreup buying a new phone and process was smooth and easy.