I have Boost online account, worked with them 2 days on phone getting my husbands phone to work. No…read moreluck & a LOT of stress & running around. I went into Torrington Wireless in tears of frustration & within 10 minutes Gurvinder Singh fixed everything even though it wasn't even his plan. VERY knowledge , patient & kind. I HIGHLY recommend his store for all. I will be back!!

Told by apple that there is a problem with my sim card and the career will need to replace it. But…read morethey refuse to and they will not replace it. I bought every thing from them less then 2 months ago and they just kick u to the curb

We've had good and bad experiences in phone stores. Today;s visit to TCC was a good one thanks to…read moreour associate by the name of Josiah. We came in to get a new phone and transfer date on the spouse's phone. For starters, Josiah went to work (for nearly a half hour) searching all kinds of sales and special deals to benefit us. He located one we all agreed was pretty good, and from then it was a matter of making digital transfers and keeping us apprised of what was happening. Which Josiah did. He was sharp, knew his stuff, couldn't have been more friendly and engaging. He is a great advertisement for Verizon and this store. We'll come back for some additional matters shortly, but we think others ought to know of what we found. Yes, we had a little wait to get started, but that happens. One note: remember this is an affiliate store and not a Verizon corporate store (as in Avon and Waterbury), so they may have a few limits on what they can do. But we were very happy with our experience.

Johnathan was super helpful. Changed the glass in my iPhone 12 that I purchased on Amazon. Phone…read morelooks new again!

HIGHLY RECOMMEND THIS STORE FOR REPAIRS! Quick turnaround, reasonably priced, and a smile on top of…read moreit all! He did a great job repairing my iPhone 13 Pro screen as well as camera lens.

Yes, we had a good experience at this small Optimum store today. We had a bit of a wait because…read morethere was only one person behind the desk. But that person, Frank, was extremely helpful and friendly and knowledgeable. We are grateful he took care to explain our problem and solution clearly. Nice man. Good customer man. We know others have had lousy trips here, but honestly this one went well. Frank helped us save some money and counseled us on what we need coming up. NOTE: Calling seems only to connect to service reps nowhere nearby. We opted to drive to the store, a much better option.

Date: Sun, 5 Oct 2025 20:47:20 -0400 Subject: External…read moreE-mail - Subject: Billing Discrepancy - Internet + Core TV Bundle Re: "Formal Complaint - Billing Misrepresentation by Agent Jessie" Dear Optimum Customer Service, I'm writing to formally dispute a billing discrepancy regarding my recent service order. When I spoke with Jessie, your representative, I was clearly quoted: * $110/month for high-speed internet * +$39/month to add the lowest TV package that includes CNN and TLC This totals $149/month, which I accepted and authorized. However, I've now been informed that the TV portion will cost $130 more, which contradicts the original quote and significantly alters the agreed-upon terms. This bait-and-switch undermines trust and violates basic consumer protections. Please escalate this matter and honor the original quote provided by Jessie. I am requesting: 1. A correction to my billing to reflect the $149/month total 2. Written confirmation of the corrected rate 3. Assurance that no additional fees will be added without my consent I expect resolution within 48 hours. If not, I will file formal complaints with the NYS Attorney General's Office, the FCC, and the Better Business Bureau. I am also prepared to share this experience publicly if needed. Thank you for your prompt attention. Sincerely, Tami T Bell I have sent complaint to Michelle in corporate and BBB but next is the Attorney General. Worst company I've ever dealt with- ask me about their representatives and all the LiES