Let me tell you about my visit yesterday to the AT&T store in Bristol on Farmington Avenue…read more Commission based salesman price you on an upgrade with a tablet for a price that was cheaper then you're old monthly bill. They lie and say it's one price with insurance on both devices it's this price. The next day we find out our bill is $80 more. The salesman lied only to get a commission. When we complained they said this is the price and the salesman isn't here to help you you'll have to come tomorrow. I'm appalled at the service of the store. The other salesman in the room won't help you because they didn't deal with you. They don't care, all they want is there lousy $20 commission and they say screw you if you have a problem. What they do is the classic bait and switch routine. We turned in our tablet kept the phone. And now we're going to Verizon. Do not go to this store. I believe they have a system to rip off customers and then when they see the price a day or two later on the bill on the computer they lie and say that was the price. Beware

I want to shoutout Nadia from AT&T online representative in the loyalty department. Her customer…read moreservice is amazing and she went above and beyond to assist me on yesterday. I felt valued as a customer and she made my day!!!

Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

They accepted a 1 year old, $2,000 laptop for charging port fix. After a week they still hadn't…read moreordered the part, maybe hoping I would forget it and leave it for them.

I can't recommend this shop enough for personal computer needs, and Jared at the East Granby…read morelocation in particular is fantastic. Extremely quick turnaround on a desktop gaming PC repair job (took less than a day total after dropping the PC off to diagnose and completely resolve my issues with what ended up being a faulty CPU, thanks Intel). If you're in the area and need any kind of repairs, these folks should be your first call.

I am a small business, and I received a quote from PC Development for a new computer, that I…read moreneeded, (which I accepted) I called today to put a deposit on the computer, when I called Donovon and Stan (the owner) said that they would honor their estimate and when not build my new computer. If I were a small business, I would stay away from PC Development.

WOW, wish i could give NO STARS!!!…read more After years of being loyal Verizon customers, as well as loyal to this store, my partner and my last upgrade was an awful experience and we will never shop in that store again. Will be dropping Verizon as soon as our contract ends, and returning to AT&T and their exceptional customer service. When we traded in our phones for upgrades, only one of us got the correct new phone. Luke Huntley, the store manager "mistakenly" gave my partner a phone that had less memory than the one he brought in. Had I not caught it on the bill, we wouldn't have known. When we brought this to Luke's attention, he said we didn't need a phone with that much memory anyway, so we should just keep it. We said no. Want the phone we ordered and paid for. When that phone FINALLY came in, it was given to another customer. After almost 6 weeks, we finally got the right phone. Then the bills started. And so did the excuses and lies. Not only was our bill $20.00 more, we got zero explanation. A series of texts then ensued between Luke (again, the store manager), and us. Promises to correct the bill, then not doing it. Giving us credits on our bill, but never correcting the extra charges. Months go by. We continue to reach out to Luke, but then he suddenly stops responding to texts. By the way.. the Unionville store doesn't answer their phone, (seriously), so if you don't have one of their cell phone numbers, you have to go into the store. Insane customer service. After spending hours on the phone with Verizon, we find out Luke never traded our old phones in!!! $650.00 credit WE should have gotten, nowhere to be found, and even Verizon said they can't find it. Hmmm... wonder who has that money??? From another Verizon store, that manager called Verizon and they called Unionville's "back line", and they actually answered!!! On a three way call, we spoke with Ian who identified himself as "the store manager", and not only promised to look into all of this, but especially the missing $650 credit for our phones. I asked him for the franchise owners name, and he said he didn't know who owned the store because it had "just been sold". He assured me he would get me their contact info. Never did. Reaching back out to Ian the "store manager", STILL doesn't know who owns the store, and when I pressed him about saying he would get me that contact information, he denied ever saying it (btw- Verizon records their phone conversations); easy enough to prove he lied, as there were three other people listening in on the conversation. Ian now claims to be the "assistant manager", but still stands by his story of not knowing who owns his store, or how for me to reach him. In fact, when I told him I found that rediculous and to find that information, he hung up on me. Now, I will be reaching out to The BBB, CT Consumer Protection Agency, as well as the office of Senator Richard Bloomenthaul. I will make sure we can all find out just who really owns that store, who the REAL manager is, AND teach them all the valuable lesson of not baiting and switching customers; lying to them as well as Verizon Corporate (they're eager to find out why their "manager" doesn't know who owns his store- LOL), and lastly... What did Luke do with that $650 trade in money???? Did I mention NBC out of Hartford is VERY eager to take this story on as part of their ongoing efforts to help consumers who have been ripped off by CT businesses. Yes they are!! Stay tuned!!!! It's very sad when businesses believe it's easier to rip their customers off, rather than being honest and do the right thing. Thank God for platforms like this where fellow customers can warn each other. I can't wait until this contract is up, and I can return to AT&T!!!

A wonderfully quaint store! It fits right in to the town atmosphere, and they have all the current…read more wireless products.

For over two decades I have trusted Mark and the guys with all of my computer and IT needs. Fast…read moreturn around, efficient use of time and a reasonable price make Burns the place I will always go to for this service. There are none better.

Mark Burns at Burns Computer Services is a LIFE SAVER. I'm a full-time writer and when my computer…read morecrashed, I feared the worst. I called Mark and was immediately put at ease by his phone demeanor, and after a quick and efficient drop off, I was called within 30 minutes with an update. I needed a new hard-drive. Within 24 hours, my computer was back home and set-up in my office, working faster than ever before. And the bonus - and I know part of it was "luck" - but Mark and his team recovered ALL of my families personal files and all of my writing work. And for a price that is absolutely impossible to beat. And everything was cogently explained and I left fully understanding what the issues were with my computer. I'll never think of taking my computer ANYWHERE ELSE in the future. These people are just wonderful!

They set up my stack of an expensive unit without measuring the proper height for the shelves and…read morethe second shelf is 2 plus inches too low to use for albums or storage. That's why I bought their unit vs Amazon or Best Buy. I'm very displeased. Yes, the amp, speakers and Rega 3 turntable are great but I have a wasted Salamander unit. Wayne

I visited their shop to look for a system, and they recommended an Astell & Kern setup that suited…read moremy needs although they don't sell this system anymore. They have a wide range of systems neatly displayed for customers to try out, so you're sure to find the right one for you! Dave, the owner, is fantastic--he'll work with you to customize not just audio setups, but also network solutions and more. They do it all! Right at the front entrance, you'll see their repair shop in action. Their expert technician, Richie, who has been with the shop for a long time, gave me a quick tour of the repair shop, and he's a super nice guy! My Astell & Kern FLAC/DAC system works great and sounds clean. If you're looking for a great place for music, repairs, and network needs, the Stereo Shop has you covered!