Savier must have changed his name to start with an S because he just saved my day! I got a new…read morephone, and he helped me with the very annoying task of transferring my line and making sure it was good to go and up and running within a short amount of time. He also helped me save some money on my home internet Frontier bill and by switching me over to post paid (I was prepaid these last few years). Highly recommend this location and highly recommend you asking for Savier during your next visit. He's a real one!

Chase is amazing there . He helped me out so much. He's such a good guy he really went above and…read morebeyond to help me and my family out with getting phones and other things that we needed.

Great experience here, Eric was the professional who assisted me with upgrading a device. Eric was…read moreinformative, knowledgeable, and very helpful. I appreciate the options I was offered, the pros and cons of each item I was considering, and the explanation of charges. There's no reason to go anywhere else to upgrade or add on devices, we'll be going to upgrade my wife's phones as well. Thank you !

Scottie was fantastic. He took the time to talk through and explain everything and brought real…read moreworld experience and knowledge to help make the decisions easier.

Wow, I could not be happier with my experience with this store, their employees and their service…read more When my phone screen cracked I was expecting the worst. I submitted a claim through the Verizon website late last night, and showed up as soon as they opened today. Sure enough, they had the claim pulled up and were ready to take my phone. It took less than 20 minutes and they had fixed my screen. The employees were great - very kind, they made conversation with all of the customers, were very honest about how long it would take and what would need to be done. I was very happy with the service and with the timeframe that they gave me. I normally get very stressed out when it comes to doing anything to my phone, especially when it's broken, but they assured me that it was a quick easy fix, and they absolutely delivered on that. I know this is a pretty simple task compared to what else they may be able to fix, but I was still extremely impressed. Although I bought a screen protector as soon as I left, it makes me very reassured to know that there is a great company who will be able to fix my phone if needed in the future.

Saiim handled checking phone. Make sure you deal with Verizon factory store. Solidread more

Polite service but always seems to take at least an hour for any help. Limited selection…read more Sane value as any provider but watch got sales.

My rating is O because just cause your the owner to the store doesn't give you the right to be…read moredisrespectful and yelling on top of that in front of my child just cause I went in there and asked a question I didn't no the answer to and you treated me like I was stupid or maybe your just disrespectful to women I don't recommend your disrespectful service to anyone

I accidentally dropped my cell phone, sustaining a small crack! Yikes. I went to this cell phone…read morestore, right in my neighborhood. The proprietor told me a new glass for my phone was $80 minimum. He then showed me a glass he placed on the glass that was cracked. It fit perfectly, and protected phone. I said ok, how much. He said, "On the house." Good people are everywhere, they are quietly helping others. Thank you HITec.

I had to grab a few things here the other night. I wandered around a little bit, and was actually…read moreasked if I needed help. This is getting more and more rare from places that aren't paying people commission. I did need help. I needed a bathroom, and the gentleman was nice enough to point out the clean, good-smelling public bathroom in the rear of the store. Staples carries just about anything you would need for working in an office, setting up an office, or doing anything else that requires office supplies. Briefcases, printers, notebooks, desks....they've got it. They've honestly got a huge variety of things in one building. So, I'm checking out, and I witness the cashier maintain the most cheerful, pleasant demeanor while dealing with who was apparently the most important man in the universe. Never looking up from his smartphone, he complained about one thing after another. He couldn't even offer a grunt in reply to her "have a good night." Still, she was smiling the whole time. If your customer service representatives can act that nice while dealing with horrible people, you should start handing out raises. I noticed a sign from the Hartford Advocate proclaiming that this store was the best of Hartford for office supplies in 2011. I can see that. I definitely recommend this location for all your office supply needs.

A man named Patrick, truly helped me so much, and I truly appreciate it, because I didn't know how…read moreto use the equipment, and Im so thankful that he helped me! Patrick needs a raise, and we need more workers like him in the world, and people like Patrick make the world go round, and he deserves to be a manager our a business owner, and I'm so grateful.. thank you Patrick, because your the one that makes me want to come back to staples.....

I had software issues with my galaxy s4 Sph-l720 these…read morefolks were able to resolve my problem. I had no insurance on my device and didn't know what to do they got me up and running again I highly recommend this place very reasonable price for something I thought was a lost cause THANK YOU FAMILY WIRELESS!!!!

My charge port on my phone was broken and should have been a simple fix because I already had a…read morereplacement over-nighted from Amazon but due to an upcoming trip was unable to fix it myself. Family Wireless quoted me $50 cheaper than anyone else I notified, so I gave them a chance. First, they wouldn't use the charge port bought from Amazon, and told me they would have to order one because they wouldn't be able to warrantee it otherwise but PROMISED it'd be in a few days. Second, they spent more time trying to convince me to buy a new phone or a new plan - why leave a plan for a broken charge port?! When I explained I was very happy with my plan and I just needed the port fixed, the man seemed annoyed and his pleasant manner stopped. I knew I should have just walked out right then but due to the urgency I prepaid and left my phone with them for the repair on Wednesday. They do not offer loaners - I would have had to buy a phone to use during the repair. I called back Tuesday to see if I could pick up my phone and was told the part was not even due until Friday. I said I would come get it because I was leaving the state on Thursday morning and take it elsewhere and was told there were no refunds even though that is not what the original salesman told me but they would "see what they could do, call back Thursday". Thursday, still no part even though this is a common part and who buys things that take more than a few days to ship anymore! So I left on my trip without my phone... So disappointed that a few days turned into more than a week. I was finally able to pick up my phone when I returned and the phone was scratched where they had opened it and the charge port looks like a bear ate through it. Also, I am no longer able to use the mic to make calls which I definitely could before I dropped it off since I called them on it and they heard me fine. And 9 days after I picked up my phone, the charge port is not working. When I called to complain that they broke the mic and the port isn't working I was told they do not warrantee their repairs. That is the exact opposite I was told when I left it - the whole reason they wouldn't take my replacement part I had brought in with me was because it would not have been covered in their warranty?!?! So I had to buy a new phone anyway because they completely destroyed mine. I would stay far, far away if you have any repairs and go anywhere but here.

Verizon wireless sucks. Expensive as heck and no customer service from Friday afternoon until…read moreMonday. Ripoff. Terrible people Avoid

I was in and out of here in under 3 minutes and I'm a BIG fan of that! I dropped my phone…read more(naturally 3 days after canceling my protection plan) and cracked my screen, so I needed protective glass for my phone, and the employee was really nice, checked me out, and put the new glass on in under a minute and a half. Best experience at a Verizon I've ever had.