Place has horrible service. Previous review stating otherwise must work there or know someone who…read moreworks there because: damn! First off they never answer their phone. I even called them while I was in the store and heard no ringing. One associate told me i couldn't return a product even though I had the reciept and it said that due to the holidays i have more time to return my product(Item was still sealed). Other than that its your typical Gamestop. go in for one thing and get nagged to preorder or trade your stuff in.

Excellent customer service along with an efficiently run store makes this one of the best retail…read morelocations in the state. Everything is easy to find, labeled clearly, and flyers you don't see anywhere else that immediately draw your attention. Sam, one of the employees, is very attentive and easy to work with. Will go again!

GameStop is a nightmare. This is not specific to this store…read more 1. I had a pro membership that i was having issues with. I called upwards of twenty times trying to fix it and combine points and each time was told that it was all set only to find out it certainly was not. In fact, it still isnt. I was even told once that I had to go to the store physically to fix it, didn't happen 2. I pre-ordered a game and paid in full, great. The store that I had pre-ordered the game from closed down and i was told that my preorder was transferred to a different store and was given the store location by an employee that was left over packing things up at the original location. The second location is now closed and Gamestop does not seem to have any idea where my preorder is now located. I was told to go to several stores, wasting time and gas since no one was ever able to help me at all. On the phone they simply say "nothing can be done". Now I am being told that I need to go into a store and have an employee contact the district manager and they will be able to find the preorder, so another long trip since the closest stores are now all closed. 3. I have been unable to redeem points for several months. After calling I was told that they are now expired a week ago. How can they say I cannot use those points after I had been trying for months and their crappy system doesn't work. Three strikes you're out.......I don't know if I can ever bring myself to give GameStop any of my business and I've spent thousands and thousands of dollars there in the past. I am starting to see why they are shutting down. I literally made an account on Yelp just to write this, demonstrating how upset I am. You dropped the ball GameStop

Great Location! You do get some of the Walmart crowd at this one but the employees have always been…read morevery friendly in my experience. Awesome selection of collectibles and the store is always clean; can't complain about this one.

I have filled this form out 3 times and nobody has called me. On Saturday March 28, 2020 I heard…read moreabout a one day only sale for the Sega Genesis Mini Console. I quickly went online and saw that the store by my house had one in stock. I purchased it - $42.53 was deducted from my card. About 20 minutes later I received a notice saying my order was cancelled. I replied to the email as th email suggested - received no response. So, I called the store. They explained that they didn't have any in stock as the site suggested, but my money will be returned within 2-3 days. It has not been returned. Meanwhile he explained that the a different location in New Britain had one in stock. I called that location - she said she would hold it for me, once I arrived, I followed social distancing procedures, knocked on the door, told her I was picking up the order. She then took my debit card, went in the store while I waited outside and then charged my card, case back out and gave me my order. Later that evening I checked my account and realized she charged the FULL amount rather than the sale price. So now I have been charged $42.53 for an order I haven't received along with another charge of $85.07. I have called & emailed SEVERAL times and haven't received help. I have not received my refund nor have I received a partial refund for the full price charge.

I will always go out of my way to come to this gamestop the people are always…read moreknowledgable,especially Benjamin who always greets you with a smile and seems to be a person with a lot of patience.

The experience at this place is abysmal, the selection of books is fine and the toys for kids seem…read moregood, but the music? it was so loud that while I was trying to read I had to cover my ears to try and get some peace and quiet. It's all corporate pop and country songs, and it's incredibly annoying. it's a bookstore, how are people supposed to read a couple of pages of a book they're interested in if they can't hear their own thoughts? there is a reason that libraries are notoriously quiet places. This is a place of reading, not a supermarket. If I could suggest a music in case they actually read this and are dead set on playing music, please just play slow, quiet music. like some kind of Relaxed jazz, or just anything really.

Before switching over to Kindle, this was by far my favorite barnes and noble i went too. The staff…read moreis knowledgeable and helpful. The only thing I wish about this store is that a larger romance selection, but they definitely make up for this by having titles that Manchester doesn't!