I had an exceptional experience with Frontier Fiber installation at my house yesterday. The…read moretechnician was thorough, personable, and made sure that everything work everywhere in my house and even outside the house on my property. He was there for three hours because they had to run cable from a neighbors pole up the street. Excellent service.

I closed my Frontier internet service out when I moved because they do not service my new address…read morewhen I inquired about transferring my service. The effective date was two days into the next billing cycle. Of course they charged me for a full 30 days, saying 'that's corporate policy' so you lose. But 'good' news the agent said, you're paid in full and free and clear of us. Lo and behold I get a new bill for 50 bucks that they describe as a Restocking Fee. They absolutely refuse to waive the fee despite the fact I was told, in writing (I kept the chat transcript) that was fully paid off. Corporate greed at its finest. Stay away if you ever want to stop paying these bloodsuckers.

I wanted share a positive experience. Last nights snow storm brought about 8" of heavy snow to…read moreHartford and around 3am the cable box and line ripped off the side of my apartment house. Now wide awake from the noise of it all, I called Xfinity to have a service ticket entered. The operator answered promptly, efficiently took my information and texted me my service information. I was scheduled to see a technician between 2-4pm. I was please to have that window as I knew how busy they would be. Much to my surprise, a technician arrive at my house as 11:45am! He told me he was in the area and figured he would do it while he was passing by. Within 30 minutes he had the box and line fixed and was on his way!

A few months ago I had a $50 Xfinity bill. I was trying to reduce my bills so I would get a $10…read morediscount per month for them to attach to my bank account rather than using my debit card. I got an email from another company that was a third party that started with the letter p. I had to accept their terms and conditions and then it opened up to a page that showed my transactions and the exact amount of money into my bank account. Today I told the Xfinity I no longer wanted the $10 discount because I don't want a third party to have access to everything I do in my bank account. They told me that didn't happen. They said it was because I had automatic payments set up. I have always had automatic payments and it was $50 a month. I wanted to cancel Xfinity on September 18th because that was the day before my next billing date. I was then told that the service is till the 31st of august, yet I already had a pending transaction which means they either started the transaction on the Friday the 28th of August or Saturday the 29th of August, or today, even though they shouldn't have done that until September 19th.... So I told them I wanted to completely cancel with them. So that should have been canceled tomorrow and I verified it on the phone August 31st. Within 1 hour of the phone call, today 5:30 p.m. Eastern standard Time I no longer have internet service. Highly would not recommend

Savier must have changed his name to start with an S because he just saved my day! I got a new…read morephone, and he helped me with the very annoying task of transferring my line and making sure it was good to go and up and running within a short amount of time. He also helped me save some money on my home internet Frontier bill and by switching me over to post paid (I was prepaid these last few years). Highly recommend this location and highly recommend you asking for Savier during your next visit. He's a real one!

Chase is amazing there . He helped me out so much. He's such a good guy he really went above and…read morebeyond to help me and my family out with getting phones and other things that we needed.

Be very careful when they try to sign you up with incentives! I was supposed to get a free…read moreAmazon.com gift card. Now they are asking me what the code was from a month ago. Who remembers the code after everything was all set up! So I signed on with Dish and Frontier wireless in order to receive the gift card. I'm am actually on the phone trying to get my free gift card. The wait time on hold is ridiculous and you cannot cancel for two years or you pay a large fee!! I say if they record your conversation then listen to it because then they will get the code and the rep telling me all about my free gift card. I smell fraudulence and it stinks!!! They are now telling me it will take 2 to 4 weeks, I'll let you know? Still didn't get the gift card!!! Thank goodness I didn't get the gift card because then you couldn't cancel!! I changed service which was tough to do! They were pushy and rude! Not using your service anymore!

Once Again I have had the horrible experience to have to call Dish Network regarding a reoccurring…read moreproblem with one of my home receivers ( I have several receivers in my home) This one receiver constantly shorts out and the screen goes black. I have done everything as requested to fix this receiver via their phone reps and online help. I'm at the point now where I told them I Do Not work for Dish and should not have to fix their equipment !! I have asked for service and for the receiver to be replaced! Apparently my request is not acceptable! They have refused saying I should "troubleshoot" the receiver as instructed! How Many Times must I do this??? Now this company has the unmitigated gaul to say they will (one time only) send me another receiver for Me to Hook Up and if that wasn't the problem they are absolved from any further responsibilities regarding this matter. In my opinion Dish Network needs to immediately revamp their service before even more customers leave their network.

This specific establishment is great with customer service. (Spectrum as a whole is a diff story.)…read moreThis physical store has kind workers whom got me in and out in minutes. That being said I got here at a good time because there wasn't a line and no one waiting for their appointments. Place is clean and open with ample parking. Their corporate workers are rude and very pushy and won't take no. The local workers here are nothing like that.

Support is non existent No human life there…read moreDon't even think about using this cable service

I recently switched my cell phone to COX Mobile. After the switch my cell phone could only receive…read moretext messages. I couldn't make or receive calls or send text. I was without phone service for 48 hours. After 4 hours or so with help desk they gave up. I went to the cox store in Manchester Ct and Arianna solved my problem in 10 minutes. Well DONE Arianna.

Understaffed, long waits. I came to drop off a modem, that's it. Had to wait and wait. Employee was…read moregrumpy on top of being slow. I had to sign in and wait for people setting up accounts, getting new equipment and paying bills for a 15 second drop off. HORRIBLE!! 2 thumbs down because it's all I have.

Xfinity is just a scam in general. Talked to multiple representatives to pick up a wifi extender…read morefor free, traveled to the store TWICE and the workers told me they couldn't do anything about it. I had multiple screenshots confirming it with online representatives that I could pick up from store. Employees are overall rude and dismissive, did not help at all.

My mom came in yesterday with a simple question and was spoken very rudely by the female employee…read morethere.

A warning but also a hint. Directv is terrible....honestly, really bad. Their streaming software…read moreis worthless and their support is less than reliable. But there is a silver lining. They are desperate to keep customers. For the past few years, we simply call, attempt to cancel (and we are honestly attempting to cancel) and they cut the price for the next year substantially. It's really kind of sad. Since AT&T has gotten involved the service has gone from bad to worse. The only reason we keep it around is for the NFL Sunday Ticket. If you're considering Directv, I'd say don't bother. If you are with them already, give canceling a shot, you might just save some money. Call - Cancel - Get Discount - Stay - Wait a year - Repeat (I gave them 2 stars -- though I wish I could go with negative stars.... my logic is that with the countless 1 star ratings, someone will read this one giving its 100% higher than the average review!!)

We had DirecTV satellite service for several years, then switched to Dish a few years back for a…read more(slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse. At that point, I signed up with Dish, then called DirecTV to bail out of their service. Good luck! I was beyond their 14-day trial and could not cancel without paying them for the entire 2 year contract. They were holding me hostage. I then called Dish to explain the situation to them and to cancel that service that we had just ordered the day before, and THEY also tried to hold me hostage and expected me to pay for an entire 2 year contact. After threatening Dish with legal action and reminding them that the contract could be revoked within 3 business days, they caved in. So now we are stuck with DirecTV Stream for 2 years. It came with the one Gemini device and remote. We have two TVs, and I was not willing to pay them to lease another remote, so I bought two more online. We have had frequent and recurring problems, where we are watching recorded programming and where an error message suddenly pops up, saying that it has lost our Internet connection (which is total nonsense). The only way to escape this when it happens (error code 10007-013) is for me to restart the device. I had to do this yesterday and again today. So much for "streaming". I called DirecTV when this occurred today, and their technical support was totally useless. She wanted me to reboot my Starlink modem, which is working fine with a dozen other devices in our house, including the other TV. I have also had issues where I have had to totally reprogram one of the Gemini remotes after it kept freezing up. Waiting for this contract to end is worse than waiting for the next election cycle.