This specific establishment is great with customer service. (Spectrum as a whole is a diff story.) This physical store has kind workers whom got me in and out in minutes. That being said I got here at a good time because there wasn't a line and no one waiting for their appointments. Place is clean and open with ample parking. Their corporate workers are rude and very pushy and won't take no. The local workers here are nothing like that. read more

Support is non existent No human life there Don't even think about using this cable service read more

It has been two days since 8/11/21, the day I found out my service was not "downgraded" -- like I asked-- but instead, it was canceled by "mistake." Huge mistake for a service provider. On 8/11/21, I tried to return the equipment after my boyfriend spent his phone with Charter Spectrum from 3 pm- 8 pm. The result of that very long-winded conversation was my account closed on "good terms." They tricked him into creating his account. I told him everything, plus the install would be around $250. Well, yesterday, the projected bill came to $300 and something (view pictures). He was so angry that they lied AGAIN, he decided to cancel everything. Today I returned my equipment to a store location that had informed my boyfriend they do not do returns (view pictures). The reason I went back to that store location: 95 Storrs Rd, Willimantic, CT 06226. The cashier was "SN7" she moved too quickly for me to catch her name tag. Now on 8/11/21, my boyfriend entered the store location to return my equipment as they were sending him his new equipment. The same lady who lied to him but ended up doing my return anyways was there. She lied about what she told my boyfriend to save face. I did get my equipment returned but only after jumping through many, many hoops. I even went as far as emailing Alexa Mayo (view pictures), who called me on 8/12. When I went to return her call, she didn't answer. Since then, I have left her voicemail, and she has not called me back. Her office hours mentioned were M-F, 8:30-5 pm. It's now 3:13 pm, and still no callback. Suppose you want to trust your hard-earned work money to a provider that gives you the hassle. Lies. Steals and manipulate, then Spectrum is just right for you! read more

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It should NOT take almost an hour to have my service changed. The agent kept trying to convince me to keep their service. I repeatedly had to state that I just wanted to cancel parts of the service. And then more selling tactics. No wonder you can't change your service online!!! read more

Zero stars if I could. I'd had spectrum for years with generally no issues with the service itself. I recently tried to switch providers (cancel Spectrum) after my bill went up $20 to $110, with either no warning or it was so subtle I didn't realize. I talked to a rep for 30 mins and had to push back at least 3 times when they kept trying to sell me on staying. I regret giving them any information beyond what they needed to know (he asked personal questions to make conversation to sell me on something). Seemingly nice gentleman, but wouldn't take no for an answer to a point of fault. By the end of the half hour he muted his mic mid sentence (did not disconnect but no audio, and even mentioned he might mute himself to not cough in the mic because he was sick). I stayed on for another 30 seconds saying I couldn't hear him multiple times and got no response. I've never been disrespected more by a company I've given money to for YEARS. Solely because of this interaction, I will never return to Spectrum if I can avoid it, and will never suggest them to others. In fact, I'd encourage them to leave just to avoid the bullshit. read more

0 Stars! 1 star was the lowest option. We had them for 30 years. Our bill went up $100/month over the past few years for our bundled package so I called to find a cheaper deal. They said if I added my cell phone, I could get a promo for 1 year that would save me approximately $100 per month, and nothing else would change. I said ok as long as nothing else changes. It was even on a recorded line. Then the next day, I noticed that I wasn't getting half of the cable channels I used to get, including the ones I watch all the time. I called back and told them and they added back those channels. Then I saw my bill online and saw that there were added charges for all of those channels, which they did not tell me, and it was almost as much as I was already paying. So I called again and said that was not the deal, I was supposed to save about $100 per month. I said to fix this or switch me back to the package I was on before and cancel the cell phone. They said the other package was grandfathered in, and they no longer have it so they can't switch me back even though they LIED and canceled half my cable channels and switched my package when they said NOTHING would change. I spent hours on the phone explaining this to different agents as they kept handing me off to different agents. Finally, someone said they would pass this case and all of this info to management and had them call me. I told them to have them review the recorded call to see that I specifically said I didn't even want to switch my cell phone, but for this great promo deal, I would only switch my cell phone to them and take the promo deal BUT ONLY if NOTHING ELSE changes. The manager, Courtney, left me a voicemail the next day and would not reverse this because I did not mention any specifics. I CLEARLY SAID as long as NOTHING changes. That covers EVERYTHING. I don't need to mention not changing anything specifically. It also means not deleting half my channels. I Could sue them and win, but they know they got us customers because it wouldn't be worth the court fees and time. So they lost a 30 yr customer paying $380/month. I was just calling for a cheaper package deal, so I may have found another package to get me lowered to $300 per month and kept them, but they completely screwed me, so I canceled everything with them. I paid off the cell phone contract and canceled that and canceled my cable/phone/internet package as well. Courtney lost her company $3600 per year minimum. Now I have Frontier Fiber internet, and I stream my TV and got the Sling TV app with all the same channels I used to have with cable and I save almost $200 per month from what I was paying Spectrum. I highly recommend NOT going with Spectrum! Honoring a deal they told me about and promised me and saving me a little money for a year is not worth a 30-year customer at $3,600 per year to Courtney at Spectrum. So now and forever in the future, they will get $0 from me. read more

I'm so frustrated with this business...I have NEVER missed a payment to start. Every football season I rent the DVR service. This year and the same happened last year, the first two games did not record. I call and they tell me they will send out a technician that they don't know will or will not charge me for coming out. I then say I don't want to risk that and we go around in circles. I finally get a supervisor who agrees to give me back my money but then offers NFL Red Zone subscription. OMG, I'm on the phone with these people more than I see my family....let me out!! read more

If there's other options, choose others. My name was wrong spelled after it was updated in the store by being provided my ID with correct name on it. It doesn't make any sense. The customer, me, would have to go to the store for at least once to correct it. If there's hate crime?? read more

Within the past week, we've experienced 3 outages. The last outage fried my WiFi router. I work from home (I don't have an option to go into an office since my company office is in Florida and I'm in Connecticut). I reached out to customer service via the app, they placed an order for the router. I was told by customer service that the order would be ready in an hour. Mind you, I live about 20-25 minutes away from the store so this isn't just a "around the corner" type of drive for me. So, I unplugged the faulty router, and headed to the store. I walked in with the router in a bag only to be told that they have none in stock, the closest spectrum store was 2.5 hours away in Newtown. It wasn't guaranteed when stock would come in. This is what irritates me- nobody from the Spectrum store thought to call me to let me know there were no routers once the order was put through by customer service? I advised the representative who I was speaking with, Andrew, that I work from home and these outages have taken money out of my pocket due to my inability to work during the outage. Another customer came in with the same issue and Andrew mentioned that the routers being delivered (whenever they get delivered, he added) would be refurbished and not new. That customer was told to ask for a new, out of the box, router, and she mentioned it's the second time this year she had to replace the router. Andrew's response was "If you need WiFi immediately, your best option is to go to Walmart and buy a router and return it within the store's return policy.... and that's if Walmart even has any routers left. It's an issue in this area [Windham, Willimantic, Scotland (where I live) and a few other towns in the area]." So now my only option was to go buy a new router... so across the street I went to Staples and bought a new WiFi router for close to $140! I was not prepared to spend that kind of money on equipment that was supposed to be provided to me by Spectrum. When I got home and set my router up, I contacted customer service again asking for an email to send a complaint to, and I was told complaints were handled internally. I then asked where I can send the receipt for the router I just purchased only to be told that I would be offered a $10 courtesy credit but would not be reimbursed for my purchase. I did not accept the courtesy credit. So now, aside from the credits for the outages that I asked for (all totaling about $21), I am out $140 for a router that I had to buy out of my own pocket, have nowhere to send the receipt for reimbursement and get the equipment charge for the router permanently removed from my bill. If I had another internet service provider for my area, I would switch providers immediately. So, Spectrum, how are you going to make this right? read more

The internet line came off my pole today and it was down in my paddock with my animals. I called as soon as this happened, luckily I was home, and was told they would send someone 2 days later because the internet is still working. I told them that was unacceptable, and it was unsafe for my animals to have a downed line IN THEIR SPACE. They sent out one tech in a van at dusk with no lights and just a ladder not tall enough to properly do the job. He needed a bucket truck. He asked for a bucket truck and was denied. I called and told them he needed a bucket truck and was denied and they told.him and me the only option was tomorrow. Why in the hell am I paying for internet if they cant even maintain their lines safely??? read more

I just changed my service to Spectrum mobile and Brian Baker was superb. He waited while I was able to get assistance from my former provider and was able to troubleshoot some issues regarding my phone being locked. Apparently I'm also going to save $45 a month due to bundling of services through Spectrum. read more