Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst experience I've ever had with Internet services. The only thing that works is their bill collecting. read more

Spectrum has good prices, and I won't deny that. But I'm extremely disappointed with my experience so far. Before switching from my previous carrier, I called Spectrum with several questions because I wanted to be sure I was making the right decision. I don't know if the answers I received were just meant to convince me to switch, but they were not accurate. Maybe the agent was poorly trained, but the information she gave me was not correct. I had three lines with Verizon, all on 36‑month contracts. I originally purchased two Samsung S23 phones and one iPhone 14 through Verizon. Last year, I upgraded my own phone from the S23 to the S25, buying it directly from Samsung's website and financing it through Affirm. I explained all of this to the Spectrum agent and asked if this phone would also qualify for the buyout program. She told me yes--that all phones on the lines I transferred to Spectrum would be paid off, even if they were purchased outside Verizon. I understood that the buyout program was meant to attract new customers, so it made sense. I even told her that I still owed $240 on the S23, which still appears on my Verizon bill, and that I still have that phone with me. But for me, it would be more beneficial if the S25 were paid off, since that is the phone with the higher remaining balance. I made it very clear that I didn't want any surprises after switching. She reassured me that this situation was common and that there would be no problem. After switching to Spectrum, I submitted all the documents to the buyout financial group exactly as the agent instructed. To my surprise, they only approved the remaining balance for the phones originally purchased through Verizon--not the S25 I bought through Samsung. I called, explained everything, and asked them to review the recorded call, since every call begins with a message saying the conversation is recorded. I wasn't making anything up. They opened a ticket, escalated it to a manager, and after days of back‑and‑forth, the manager told me the best he could do was offer a $20 compensation for the mistake. I explained again that if I had been given the correct information, I could have chosen to activate the line with the S23 I still owe $240 on, using the buyout program properly. Now I have to pay that out of pocket. I repeated that I was misinformed by the Spectrum agent with a false promise. Even so, the manager insisted that $20 was the best he could offer. Terrible management. He could have done more. I'm sad and frustrated with this beginning at Spectrum. read more

Customer satisfaction has no meaning to them. I've been in that store dozens of times. Let me explain one time I was in thrift store upgrading my phone. There were just one particular lady there. She's no longer there anymore thank God and she kept changing my password on my Apple account every time she thought she couldn't remember it she changed it again and again and again, and then there was this other time I was in there doing the same thing in this lady hit her thumb through my phone, looking at the photos and then she saw something she didn't like.wtf read more

scammers will shove you into a higher priced plan by any deception possible. paid for 1 gig and speed check was 373 mg. run to anyone other than these nasties! read more

So one star is more than I should give them! I can't imagine this is happening to only me!! I don't have a choice in my neighborhood except to use Spectrum for my cable and internet or I would switch in a second! My cable package is pretty standard, no big upgrades, and my internet is OK at best. The problem is what they charge for their service! In the past 12 months my bill has changed 6 times!! I returned some boxes to bring the cost down and then they brought my bill up for other stuff. I think it is just because I returned the boxes so they had to make up the loss in another way! I have called them more than once to get explanations on these bills but of course they go round and round about the charge and tell me everything is going up! Really!!! What a poor company for customer service and fees. I'm sure the upper management is sitting pretty in their big offices while people like us who are just trying to make ends meet struggle to pay the damn cable bill. Wish I had another option, anything, except for Spectrum!!! I'm almost ready to go back to the stone age and get some bunny ears with the aluminum foil to get stations on my TV. Spectrum needs to rethink their fees and at least keep the same prices for more than 2 months. Get new staff in your accounting and planning departments who can plan the future of your company better so customers know what their bill will be for more than 1 month!!! read more

Prices continue to go up switching asap to tmobile!! Terrible service prices way to high!!

Charge to much, bad customer service, no longer let you see rates online, and their technicians get rude and horrible customer service. Let's not forget that there is no first responder discounts, only $9.25 low income discount which Verizon Forward gives an extra $20 on top of that. Verizon has other discount also and all their discounts stack. Fios is also at least 10x fast on uploads on their slower internet speed and almost 50x faster on there 1gb speeds. Verizon will also allow you to use the low income discount on any speed with no restrictions. Verizon includes the router, Spectrum is $10 a month. People need to start talking to their Cable Advisory Committee in the towns / cities they live in to get Verizon Fios if it's not available yet. I gave up Spectrum as soon as Verizon Fios became available and I will never look back.... read more

Spectrum is making me waste hours of my day by refusing to process the payment for my device and getting my phone unlocked. Their evil actions towards customers are taking the payments you make and adding it as "misapplied core payment", also taking a single payment from the customers and sending multiple transactions to the customer's credit card. The final goal of this evil practice is to keep your phone locked so they can send new billing cycles to you. Their mobile service is poor and presents many dead spots. Massachusset's state should have more than one option for Worcester County. Many people are simply forced to sign with this evil company. Never do business with them or you will regret for the rest of your life. They are big and they still from small people. read more

Stay away from Spectrum. They lie and have worse customer service. If you ask them anything, they will say " they don't know." Horrible , worst !!! read more

This company has the worse internet service around, actually the only one which makes it harder to complain'. it's terrible, my service keeps getting interrupted every 2-3 minutes! they visited my home with new equipment but nothing has changed! We have a streaming service so out TV gets locked up every minute or so! The company told us to reset our router which we have to do every other day! we pay for service and get nothing that works! I cannot believe with all the complaints about this company our political leaders cannot do something! I'm tired of paying for lousy service! Millie Larson read more

Disgusting place. From the employees to the manager. Went to return a Cable box ended up waiting 4 HOURS TO RETURN A BOX!!! The Punk teenagers working there just trying to sell you phones and plans rather then actually help you and when you ask for it consistently because no one is helping they LITERALLY try and fight you and insult you disgusting how they act they hire a bunch of kids who know nothing and just want them to sell you on new phones and plans rather then actually help you this place should be shut down and the manager might just be the most useless person to ever exist sits in the backroom eating snacks on the phone meanwhile 2 employees trying to rob old people on stuff they don't need while 20 people waiting till return product that it garbage overpriced. Spectrum in whole is robbery but the Grafton st store NEVER go there. read more

One star is way too high. This internet is really horrible, and they gouge prices after a year then try to cancel anything or change service. This company would be bankrupt if they didn't have a monopoly in my area. read more

Have a tech come out to the condo to fix a connection problem, does not fix it, tells me it is a modem/router issue but he cannot figure out how to check it so I should buy a new router. I go in to where he was working in my laundry room and it is a mess with bags and snipped cable wires on the floor (see photos). read more

Spectrum - Television Service Providers Near Me - Worcester, Massachusetts

I give 0 stars for their service. They rip you off. They billed a card I had canceled from their billing. They lie!!! They won't reimburse you even when they've admitted they made a mistake. Do not get services with these people!!! read more

60 minute wait to return equipment 'because the 2 reps on duty are BOTH activating cell phones'. That's customer service!!! 3 other individuals here too!! read more

currently at Grafton St. with 13 customers waiting for support from 5 attendants , three of which dealing with one customer. Been here fifteen minutes and not one customer has left the store. No process, no one directing activity, workers milling around. Here to drop off a dead router, now I remember why I got rid of Spectrum and got YouTube Tv. read more

This company needs competition! They hold a monopoly of the service while simultaneously gouging their customers who have no other options! My bill has been climbing to $100 monthly for just streaming! I'm 70 and my fixed income doesn't stretch to the whims of what every human should be able to afford in our day and age - the World Wide Web! Remember that folks?! We seniors helped make this possible, so why are you punishing us NOW? And this affordable connect program? Spectrum DOES NOT WANT TO GIVE it too you!! They will frustrate and confound you in the mire of customer service til you roll over and play dead and give up. read more

If I could could give less than 1 star I would. We went to the worcester store first in line an 1 hour later we were still waiting. All we needed was a new router which the service tech on the phone told me we needed a new router. When we got to the store they took people that made appointments online, which we did not know that we could do, than they took the people that made appointments online first. How does that work???? So, all they did was wait for the walk-ins to leave one by one because they were not being fair to the walk-ins. If Spectrum has a policy for only setting up appointments online and only serving those the appointment people, they need to make that very clear to the customers that are walk-ins. read more

If there was a negative rating, it wouldn't go low enough for this sad excuse of a media company. Worst connectivity reliability ever, tech support non existent, customer service is the most horrendous experience you can imagine and their pricing schedule reflects top their service yet customers receive the lowest quality product on the market. It's a monopoly in my area, the only chioce for Internet, can't wait for Fios read more

We made an appointment in advance. Arrived a little early and we were serviced five minutes early. Ms. Jean Baptiste was extremely professional sharing her knowledge of the Spectrum product lines. She promptly provided the necessary equipment and directions as well as some guidance on the Worcester area to new comers. We were finished in 10 minutes. read more

I called Spectrum on 8/3/23 to cancel our service due to a promotion ending and our monthly bill increasing. The rep transferred me to the retention dept and I was given a promotion price of $89.98 for basic cable and internet. I accepted the promotion. On my next bill the price was $94.98. When I called to ask why, I was told there was a rate increase across the board of $5 on 8/4/23. There was no mention of this during our entire phone call, that my bill would actually be $94.98 as of midnight that night. Spectrum is one of the shadiest businesses I have ever dealt with. read more

Can you imagine going to a restaurant and the steak on the menu is listed as up to 16oz for $35.99. You always get served 3-5oz but the bill is always $35.99. Would you pay that bill? Well that is Spectrum in a nutshell. You pay for up to 300Mbps and they constantly deliver 20-50Mbps but still charge you the full price. We need competition in Worcester. AND when we get it we all should leave Spectrum. read more

Don't switch your cellular with them. All these switch over cost that they never mention.Plus if you get NFL network you don't get RedZone unless you sign up for sport package. REALLY they plus where I live we have no options we only have Spectrum or maybe Dish who knows. read more

One star because you can't give zero stars. Not only is it a two-hour wait to pay the bill at the store, but you get constant phone calls for upgrades. I turned them all down until they offered a streaming service. I was told it was $19.99/mo, special promotions and that if I didn't like it I could cancel w/in 30 days and go back to my old service. When I got the bill, it was $135, when it should have been $75. I called back and someone fixed it. Never was I told that if I canceled streaming, which I only used once, I would not be able to go back to my old rate. The rep I spoke with today told me I had to keep the streaming or pay $135+ just for the internet I was paying $55 for. Spectrum CSRs lie and this is crappy business practices. read more

I opened an internet only account for my 67 year mother at $29 a month for the first 6 months, with the understanding that the price would go up to $39. After 6 months the price continuously went up until I was being charged almost $70 a month for internet only. I canceled the account in the fall and they continued to bill me until February without ever sending a bill or calling and now I'm dealing with the poor customer service and complete lack of professionalism from the employees at this store. No matter what, Charter Spectrum is not worth doing business with unless you're into being lied to, and having your money stolen. read more

Spectrum cable and internet service is highway robbery. Their monthly charges increase constantly at no given notice and their service is the worst. No stars. Anyone working for this company is an idiot. read more

This Charter Spectrum Cable Communications location is an organizational mess, and an extremely disappointing service to use. They mailed me WiFi equipment after I pickup the same WiFi equipment from the store, resulting in an additional trip to this long-lined, long wait time store. The staff don't move with much efficiency, particularly as they ask customers about upgrading their services, when that isn't the purpose of their visit, for example. The store would benefit greatly from tactics to speed up service, such as entering the purpose for a visit at the check-in computer at the front entrance. But to further my negative experience here, the WiFi has gone out several times, and spectrum continues to have no idea why, even after too much time waiting on hold and uselessly speaking to representatives on the phone. read more

Spectrum - Store front - Television Service Providers Near Me - Worcester, Massachusetts

Customer service is terrible they have ppl waiting they're sitting up joking with each other

Our cable box died, lost it's hard drive. Tech brought out a new box. Very nice Tech. Then after 3 days, the new box died. I drove 45 mins to Worcester and waited 45 mins to exchange to another new box. Brought it home and it wouldn't work! Called again for a tech. He brought in another "new" box. That one didn't work!! Brought in another box and AGAIN, that one didn't work!!! He finally had to get a 5th, yes, 5th box out of his truck!!!! This tech was also very nice!! Well, it took 5 boxes to get one to work! We'll see how long this one lasts!! Very frustrating when we pay almost $300 per month for services!!! And of course, it's a monopoly, so Spectrum can do whatever they want!! read more

Want to find a sure fire way to ruin your Saturday? Head on over to Charter Spectrum! The wait here is over 40 mins which is completely ridiculous if all you wanted to do was to return a cable box. Here's an idea...set up an iPad for folks to register and drop off their return. But why do that when you can be inefficient and keep your customers teetering on insanity? read more

Went to the grafton st location and got the WORST customer service I have ever experienced in my life. Sat there for 1 hr and 45 minutes after being told it would be about a half hour wait and still did not get helped. Several customers came in and waited with me but they left after about 30 minutes without being helped. I watched 1 customer walk out the door after being helped. So in 1 hr and 45 minutes they were able to check out only 1 person. Two employees were working and 2 more Were " on there break I was told. So 4 total employees were working and only 1 customer was helped In 105 minutes of me being there. Saying the customer service was sad is giving it too much credit. I will NEVER go back to that store. Wasted my entire day off traveling to and from the location and waiting and I still was unable to purchase home internet service !!!! On a Sunday at 4 pm. read more

My husband made an appointment for us to get a single cable box our appointment was at 5:20 at the Grafton st location. So we are standing outside waiting to check in. Alan asked everyone to make a line then tells everyone it is a 2 1/2 hr wait !! My husband says what we have a appointment. We'll Alan tells my husband to calm the heck down . Excuse me ? All my husband said is what we have an appointment. Everyone was saying what a jerk Alan was and because we have to stand outside in the cold Temps and this employees attitude we left !! We have our cellphones with spectrum what's that going to be like when we upgrade ? Guess we be going back to Verizon. This is piss pour service . read more

We signed up with Spectrum because it's our local company and we thought it would be easiest. It is if you don't care about internet connection. It's offline 40-60% of the time, which means you also cannot connect to Netflix, Hulu etc. Not sure if some other company would work better but I will say don't use Spectrum if you can avoid it read more

This place is a joke appointments mean nothing people waiting since 10am with appt it's now 1240 pm. Reps are arrogant. One female rep yelled at everyone waiting not to come up to desk. read more

Good people but spectrum as a company and a service sucks. 30 minute wait turned into 1.5 hr wait all to pick up an wireless router. 5 people working but only 2 dealing with customers. read more

they suck I got a new router and modem suggested by them now I'm sitting here with no television at all the equipment doesn't work they tell me wait till Wednesday are you kidding in the house with no television they suckkkkkkkkkkkkkkkkkkkkkkkkkkkkkll read more

The rep got frustrated with my termination of services and signed me up for a package against my authorization and sent me equipment I had to return. Beware of unwanted services and charges! read more

Worse customer service ever- they could not care less about getting your business. This is the second day we have waited for a tech to install our tv service- second no show. No customer recourse at all! Apparently none of the sales people can correctly put in a service order for new service. They know we do not have many options for tv and internet service where we live so they can treat us horribly and get away with it read more

Absolutely the worst cable company in existence. Unfortunately, they are the only game in town. Once a new provider moves into my area or 5G is able to run cable, I'm jumping ship. As it is, I've cut my cable and phone service, and now only run internet. So tired of the data tethering by this fraud of a company. read more

I couldn't give it 0 stars. Only reason they have customers is that they're the only choice in Worcester.