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    Verizon

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm
    Updated a few days ago

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    10 months ago

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    Spectrum

    Spectrum

    1.3
    (131 reviews)

    Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst…read moreexperience I've ever had with Internet services. The only thing that works is their bill collecting.

    Spectrum has good prices, and I won't deny that. But I'm extremely disappointed with my experience…read moreso far. Before switching from my previous carrier, I called Spectrum with several questions because I wanted to be sure I was making the right decision. I don't know if the answers I received were just meant to convince me to switch, but they were not accurate. Maybe the agent was poorly trained, but the information she gave me was not correct. I had three lines with Verizon, all on 36‑month contracts. I originally purchased two Samsung S23 phones and one iPhone 14 through Verizon. Last year, I upgraded my own phone from the S23 to the S25, buying it directly from Samsung's website and financing it through Affirm. I explained all of this to the Spectrum agent and asked if this phone would also qualify for the buyout program. She told me yes--that all phones on the lines I transferred to Spectrum would be paid off, even if they were purchased outside Verizon. I understood that the buyout program was meant to attract new customers, so it made sense. I even told her that I still owed $240 on the S23, which still appears on my Verizon bill, and that I still have that phone with me. But for me, it would be more beneficial if the S25 were paid off, since that is the phone with the higher remaining balance. I made it very clear that I didn't want any surprises after switching. She reassured me that this situation was common and that there would be no problem. After switching to Spectrum, I submitted all the documents to the buyout financial group exactly as the agent instructed. To my surprise, they only approved the remaining balance for the phones originally purchased through Verizon--not the S25 I bought through Samsung. I called, explained everything, and asked them to review the recorded call, since every call begins with a message saying the conversation is recorded. I wasn't making anything up. They opened a ticket, escalated it to a manager, and after days of back‑and‑forth, the manager told me the best he could do was offer a $20 compensation for the mistake. I explained again that if I had been given the correct information, I could have chosen to activate the line with the S23 I still owe $240 on, using the buyout program properly. Now I have to pay that out of pocket. I repeated that I was misinformed by the Spectrum agent with a false promise. Even so, the manager insisted that $20 was the best he could offer. Terrible management. He could have done more. I'm sad and frustrated with this beginning at Spectrum.

    Starry

    Starry

    3.7
    (93 reviews)

    The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

    I would strongly caution anyone considering Starry Internet. Starry has been one of the most…read moreunreliable and frustrating services I have ever dealt with. Over the last few months, our internet has randomly gone out multiple times with no warning and no clear explanation. Last month, after a long and frustrating back-and-forth through emails and calls, Starry was somehow able to fix the issue remotely the same day. We were never told what actually happened or what was done to fix it. Now the exact same thing has happened again. We called support, and were told there was nothing they could do except send a technician, with the earliest appointment more than 28 hours later. They refused to let us connect with a manager to voice our concerns/ escalate the matter and the chat bot disconnected on us in the middle of our conversation before we could get any meaningful help. The most frustrating part is that this appears to be a recurring issue, and Starry has offered no explanation, no reliable solution, and no real escalation path. For an internet provider, randomly losing service and then being told to wait until the next evening for help is unacceptable and ridiculous. For a company whose entire job is to provide internet, Starry is shockingly bad at keeping the internet working. The service is unreliable, the support is unhelpful and dismissive, and the lack of accountability is unprofessional. I would not recommend Starry to anyone who needs dependable internet, works or studies from home, streams, or simply expects their internet provider to provide internet.

    Verizon - mobilephones - Updated July 2026

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