A great find in a small town on its main street (US route 20). Customer service was very good, and…read moreservice representatives were attentive and knowledgeable. Pricing to quality ratio exceeded expectations we had going into the facility. Pleased with appliances purchased and after sales customer service.

Brown's is the best! We've used them a few times now and not only do they match Big Box store…read moreprices, but their customer service is top-notch! Also, there's no hidden costs when it comes to installation and I prefer to support local businesses over the large electronic chain stores. I highly recommend Browns!

Corey did a fantastic job installing a motorized mantel mount in my living room. Very professional…read morethroughout the whole job. Very fairly priced and very good craftsmanship. I will be having him install my home theater in my basement. Highly recommend.

Corey was great! Responded quickly and set up the install within a couple of days. He and his…read morepartner (sorry I can't remember his name!) did a really great job, we couldn't recommend them enough!

I recently purchased an iPad here, 11th generation A16 base model. I also purchased a case for it,…read morewhich the salesman recommended. However, when I got home the case was too small, and is only for the older generation iPad (the 10.5 inch). The latest iPad is 10.9 to 11 inches. I didn't second guess it, because the salesman said any of the sizes would work, which was not so. I will return the iPad case for the correct one.

Special trip there to buy the Apple Watch Ultra 3. $799.00. Bolted to the table…read more(understandably). Dead as a doornail. Everything else on the table was working. Dude comes over, didn't get his name. "Yeah... it's off." I said "It's not off it appears not to be charged". Shrugs his shoulders and walked away. Looks like a trip to the Apple Store is in my future. This place is in its death throes. Too bad because there used to be some real customer service there.

We have no heat. I called this place per request of my furnace guy, and was told they don't deal…read morewith the public. Called my furnace guy back and because he was working on a job and this place would be closed when he was done, he texted me pics of his tech licenses and asked me to call back and let them know he was on a job and was sending me to pick parts up for him, giving them his license info and cell number (along with a picture of his truck with co name and phone so they could verify if needed) - I called back and explained the situation and the parts guy refused to do business. I explained that my guy was busy and because they were closing very soon, he wanted me to pick the parts up for him. Guy refused. I explained that I have an infant and an elderly disabled father and that we have no heat and to please let me pick the parts up after he sees the furnace guys business tech license and call to confirm. He said nope... Sorry, can't help you. I said I would be paying cash for the parts, still refused. All I can say is this was a terrible experience, at this point, even if he called me back, I would never do business with them and now, nor will my furnace guy and his people. A baby, an elderly disabled person? Who cares is how Johnson Supply of Worcester is.

From the owner: Johnstone Supply Worcester is your trusted local HVAC/R distributor, with over 70,000 in-stock…read moreproducts available for same-day or next-day pickup. We carry leading brands and the latest HVACR technology to meet the needs of residential and light commercial contractors. Plus, our partnerships with top manufacturers give you access to more than a million special-order parts. From equipment to parts and supplies, we have what you need to get the job done right. Johnstone Supply: Making it Easier to Do Business.

Let's just say I will never purchase any major appliances from Best Buy again. Salesman was AMAZING…read morehe helped my MIL with her purchase and she had SO many nice things to say about Mr.Osman who was the young man who sold her the beautiful LG washer that she picked out, she can't stand for long periods due to her health and this young man brought her a chair and gave her a water and made sure she was comfortable. She chose the delivery and install and so we waited and the washer came she was so excited and then the bad news came and they said "OH NOPE WE CANT INSTALL YOU NEED TO REPLACE YOUR PIPES UNDER THE SINK" they didn't even look at the old washer to see the drain hose and water hook up were right there still connected to old washer. So they left and I called Best Buy and explained to them what happened and they were confused as to why they left without installing the new washer and so I told her that they said we need to call a plumber and replace our pipes and she said ABSOLUTELY NOT ITS JUST A SWITCH OUT so she sent 2 guys out yesterday and they were supposed to be prepared for hooking up the new washer but again it was the same thing the first thing they asked my MIL was where is the pipes? So they look and the main guy says NO WE CANT INSTALL BECAUSE THE DRAIN HOSE ON NEW WASHER WONT FIT So I said take your Washer and give my MIL her money back. The price was great the washer was beautiful but the delivery people made Beat Buy look pretty bad so they left and left the washer to be picked up on Friday So out of curiosity i said to myself after they left "I wonder if I can hook it up" im pretty hands on so I disconnected the drain hose and I sized up the one on the new washer and they were the same size and BOOM DONE I CONNECTED IT AND C LAMPED IT HOOKED IT UP! Why don't they just do it themselves? Why such a big fuss? Never again... oh and I was able to fix our washing machine with the help from troubleshooting and putting in the dial code I reset it and now it's working perfectly fine again.

Bought tv today,git it home no remote no plug! Brought it back employees laughed and showed zero…read moreinterest in my issue. Was told I could purchase tv for 50.00 less but still had no remote no cord,they were very uncaring

Vinnie is the best there is in the business! Vinnie is the type of person that'll stop what he's…read moredoing to help a customer out, top shelf customer service that you simply cannot find anywhere else. His products are all made from the best of the best and it shows! His products have won many best in show awards for a reason. You will not find a better audio company out there!

The worst customer service! I have been trying to change my account email address for over a year…read moreso that I can make purchases on line. I have gone to the store, they say they can't do it and that I should call customer service (good luck finding that number). "Customer Service" says that the system won't allow them to change the email on file. My only option is to go to a store (again), close my membership and open a new one. My wife says that BJs stands for Bunch of Jerks". I agree.

called in an deli order it was ready went to pick it up had to wait in deli line of 7 people for…read moremobile order . once got order processed to check out to realized order incorrect the cashier didn't know what to do called over front end person who was confused on what do . Ava the front end person called manager who stated tell Custer she will wait I busy be an hour or have them come back ava went to deli to fix order we are now 1 hour in since got to Bis. 30 min later Ava walks back still with another incorrect order I walk back speak to deli who had some choice words to say . still no manager any where I called corp complained told someone call me back week later called corporate again same thing they will call you 48 hours another week goes by called again told they busy call you when they can mean time I have left multiple messages and gone back to bjs for managers who are never around