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    Metro by T-Mobile

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    7 years ago

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    Ask the Community - Metro by T-Mobile

    Metro by T-Mobile

    Metro by T-Mobile

    (1 review)

    It has bee over a month but now that this issue is finally fixed, I need to express my…read moredissatisfaction with the service received at this metro location. I initially chose Metro based on strong recommendations from my friends and the sick iphone 16e deal going on,however, my experience with the in store setup was plagued by incompetence and what appears to be intentional fraudulent activity. Upon arriving to take advantage of the iPhone 16E port in promotion ($150), I was charged nearly $300. When I questioned the discrepancy, the staff dismissively stated they "don't really do online deals," despite the store being heavily branded with that specific offer. They also said that to the person setting me up, not me directly. Furthermore, I was charged for accessories I explicitly declined three times. I finally just gave in, because I was excited. Then immediately followed the technical and account issues right when I got home. Unauthorized Lines: The representative added a second unauthorized line to my account for a non-existent iPhone 11. Data Falsification: My account was created with a fictitious AOL email address, a fake physical address, and my name was misspelled. Service Errors: My number porting was handled incorrectly, leaving me with a non-functional device when I got home that could only make outbound calls. Plan Manipulation: During a follow-up visit an hour later to "fix" these issues, the representative secretly downgraded my unlimited plan to a 15GB plan to mask the cost of the unauthorized second line. While Metro's corporate customer service has been AMAZING in providing credits and eventually resolving these errors, the behavior at this retail location is unacceptable. Adding unauthorized lines and falsifying customer data is not a training issue, it is fraudulent. I will no longer patronize this location and urge management to investigate these predatory sales tactics to protect future customers. I already put in a formal complaint with corporate but it took over a month and 4 phone calls to fix this bull crap that happened in store. I am only staying with metro because of the customer service from corporate, I will never go into a store, especially this one, again.

    From the owner: Switch today & enjoy America's largest 5G network.read more

    Metro by T-Mobile - mobilephones - Updated May 2026

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