Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

I met Flavio for a consultation and quotation on some repairs to my foundation. We have to wait on…read morethis project, unfortunately, but I just want to share that Flavio was very friendly, honest, and thorough. He taught me a lot of things about my home's foundation and (unlike other experiences I've had) didn't try to pressure or scare me into things I didn't need to do. I'm looking forward to hiring him for this or another project soon. I trust that it would be in good hands working with FSA!

Flavio and his team did a great job doing some work to our home before we moved in. Great…read morecommunication and he made sure to finish everything we asked for prior to our planned move in date. Would gladly work with Flavio again and recommend him for anyone looking for a great contractor.

I enjoyed a wonderful experience working directly with Nelson. He was able to facilitate the…read moreremodeling of master baths and full kitchens from soup to nuts in 16 of my Worcester rental properties. We were able to employ high end fixtures, cabinetry and appliances at very competitive pricing. The CS, cleanliness on the job sites and quality of the finish work was exceptional. We are currently negotiating an agreement to execute similar projects for my remaining RE portfolio. Thanks, Nelson, for your unparalleled commitment to excellence!

Very difficult situation on bath remodel. Project on bath was started after 5 weeks with…read moresupposedly all items at hand. DKB requested payment for delivery of items. Believed request and paid final payment. Some were still on a broken down truck in Pittsburg. Since they were standard Delta shower shelving I was able to easily locate on line. Finally DKB produced shelving. Then the shower door was improperly installed. Installer was extremely unhappy to return. Was insulting and rude. Could not be bothered to adjust hinges, put on sweep and gasket. Door so tight handle came loose. Gave up on DKB and had issues corrected by local company. DKB Show room is old and outdated. It may be that Show rooms are old fashion and no longer viable. Best to buy on line and assure product delivered. DKB was recommended by Construction company but should have read reviews. This may have been a good company historically but this industry has changed dramatically and DKB has not.

They did good work on our deck but surprised us at the end with a bill that was over $1k more than…read morewe agreed to. I understand a reasonable overage on materials but they estimated $2k for materials and the actual bill was $3k, so they were off by 50%. In my opinion this is something they needed to bring up right away but instead they finished the job, then came to me afterwards and insisted this was standard practice. In my 30 years of hiring contractors I've never had one come to me after the fact and expect me to pay 50% more than we agreed. So while the work was good, I couldn't recommend using them if you want to know your total cost before you start the project.

Had a really great experience with Dacosta. Tried to remove an old sink and got stuck with a nut…read morethat had crusted over completely and was really difficult to even reach. He was able to install my new sink well and come back with the right materials and spray to remove the difficult remaining parts. Priced really reasonably, very responsive, courteous, even took off his shoes in our no shoe house. Would definitely work with them again.

Chris & Shawna are great. Renovation of my house in Marlborough to sell. The place came out…read morewonderfully and I feel attributed to selling my place in 8 days.

We were so happy with Chris and the Align team! They completed it so quickly and it came out…read morebeautiful!! They literally tore down our old deck and within a week we had a brand new bigger one! Highly recommend to anyone looking for contractor services.