Update 11/8/20: see comments on my personal Facebook page (Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor! read more

Robin helped me from start to finish with my new house build. She has done everything from the kitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them! read more

I hired Robin to help update/remodel two bathroom and bedrooms in my townhouse. She was great to work with and I am very happy with all aspects of the process. She helped me come up with a design that matched my style and vision for the space. The materials I bought from her were all high quality and delivered without any issues. She also communicated frequently with my contractor which was a huge help given my busy schedule. Her experience and knowledge working on or with construction projects was a huge asset to making my project successful and low stress. Robin is very helpful, listens, provides great ideas and was instrumental in facilitating all aspects of my project. Robin is an energetic, passionate and great customer advocate who truly cares about her customer's success and satisfaction. My best advice is to go meet her, discuss your ideas and decide for yourself. The design/construction business can be sketchy (based on a past experience). Robin and the Design Center West team are open, honest and patient. read more

Really, really happy with the partnership, creativity, and execution in the early stages of our remodel. Robin, Jeremy, Ofelia - and everyone we've interacted with has been professional, informative, and engaging! Looking forward to sharing pictures once the construction kicks off in March! read more

I was referred to Robin and Design Center West by Lazar Industries, a higher-end furniture company that doesn't sell directly to the public. They told me that I would love Robin, and they were right! Robin helped me to work through the process of selecting my Lazar sofa, chaise and love-seat, selecting the UltraSuede fabric, etc. Robin was hands-on and made the process easy, and much faster than it would have been if she didn't have her relationship with Lazar to get the custom furniture expedited. Our next project was getting Hunter Douglas shades for the house. Robin came to the house to measure the windows, in spite of the fact that she is too busy and has much bigger fish to fry. Again, the process was easy and the shades came much sooner than they would have if Robin didn't have her HD contacts. I can also say with 100% certainty that my cost was much less than it would have been if I had gone directly myself to any other shade/blind manufacturer. Now we are on to the next project--a Lazar chair. Lots involved--choosing fabric, etc. Robin and her team spent a lot of time with me on the chair project when they are busy, busy with big kitchen, bathroom and home renovation projects, which are much more lucrative than my chair. But they still made time for me and my chair! Through my projects, I have made life-long friends with Robin and her team at Design Center West. I lucked out! read more

I first worked with Robin in 2017 when I bought a new home that she had done the interior design for. I needed to furnish the home as well as figure out the window dressings etc. Robin is a delight to work with. She has a great designer eye and doesn't compromise on quality but at fair prices. She is also fun and responsive and always makes time to connect and follow up to ensure a positive experience. When I had issues with couple of items which is not unusual when getting a lot of furniture, Robin followed through to ensure the damaged items were quick replaced with minimal fuss. I have just moved to NJ and Robin is helping me with the interior design in my new home. Highly recommend Robin and Design Center West. read more

Robin has been amazing. She has a great sense of style but also really gets her clients. Would recommend to anyone.

When decorating our new home, Allyson made understanding our tastes look easy even when we didn't fully understand them ourselves. She made our new house feel like a warm and welcoming home that completely embraces our lifestyle. read more

My main residence is in England, but I also have a 3 bedroom vacation home that I recently purchased on the west coast of Florida. When I was decorating the new family room that overlooks the pool, I knew I wanted some glass-topped Johnston Casuals contemporary furniture to complement the clean, open space. I did a search for suppliers of Johnston Casuals furniture and, even though Design Center West was located in Massachusetts, the prices looked like a real bargain compared to the local furniture shops in affluent Sarasota, so I decided to order the furniture through Design Center West. I've now used Design Center West a few times and the customer service has been great. Allyson keeps in touch with me by email whether I'm in England or Florida and everything arrives like magic when I say I'm ready to have it delivered. She knows my travel schedule and even sends me little reminders when I've asked for shipment to be delayed until I'm next back in Florida. There's a really nice personal touch even though I've never met anyone from the center although we have talked on the phone and via emails -- it makes the 'online shopping' experience at Design Center West quite unique. I won't hesitate to order from them again! read more

I recently had a kitchen renovation done at my home and I can't say enough how amazing Robin and her entire staff were! They were part of making a long-standing dream of mine become a reality in finally getting to redo my 1950s kitchen. They made every step of the process smooth and extremely mindful of our living situation while the project took place! I definitely needed guidance and opinions and they never rushed me through the process took the time to go through everything with me and their expertise in all the areas from design to construction to personal touch as was outstanding!!! I definitely have many questions before after and during this remodel and I was always given the time I needed, never felt rushed and always more than happy to answer my questions and give me the advice in guidance I needed! I can't say enough about Robin and everyone at the shop I am beyond thrilled with the final results and have a beautiful kitchen I have always wanted! I wouldn't have wanted to do this with any other company or people! Professional accommodating knowledgeable and such a pleasure to work with, wouldn't change a thing beginning to end! read more

I hired the designer (Robin) because I wasn't sure of the measurements for furniture that I wanted to order. When the furniture arrived, it didn't fit. After 4 tries, on four different delivery days, her husband finally had to take my door jam apart and remove the door. Now I will never get that sectional out of the room without taking the door jam apart and repainting). Did he ever come back to paint the mistake and fix the door jam? Absolutely not! The window treatment in my bedroom was too tight on one side. Her husband shaved down the wall and never returned to paint it. I was told to hire someone from Angie's list, on my dime. My bedroom set had to be installed without legs because the ones that it came with, made the set too high, and I wouldn't have been able to put my TV on it. Another miscalculation!! The armoire that was measured and ordered, jutted out too far into the door path. I was told to put a big hanging plant on the side so "people wouldn't notice how much it blocked the door." She had measured correctly in the width but never realized that the depth was off so much, that It blocked the doorway. I had to move the set around myself and it's not where I originally wanted it to be. Buyer beware.: You have to pay for delivery from the factory to her storage unit, then you have to pay for a moving company to deliver it to your house. That adds up to a lot of extra money!! Why it couldn't come from the factory to me, is a mystery. She doesn't check for imperfections or irregularities so why couldn't I get it delivered directly? The Luminettes were the wrong size ( I wanted them to cover the entire length of the wall) but they only covered the window. The color was not the one that I ordered and Robin refused to change it. I was foolish for paying the bill up front. Once you do that, there is no more customer service, and you are on your own. Nothing went right!! Robin presents herself as your new best friend but when she has your money, you have to fend for yourself, especially if you have problems. I am truly not happy with all these errors, complications and her lack of rectifying the problems. I ended up painting and filling in all the errors that should have been THEIR responsibility. Never Again will I use Design Center West for anything! Buyer beware ! read more

I used Design Center West for my Cape kitchen - granite countertops & backsplash design, new dining room furniture and shades throughout the house. I was very pleased with all of Robin Boyce's choices. She also picked out chairs for my Florida house and the color was perfect with a washable ultra suede fabric ! read more

Best furniture buying experience yet. Robyn spent so much time with us and helped us choose just the right sofas, colors, and materials. Everything came just at the time she told us and we absolutely love the sofas! Delivery was excellent. We love it all and Robyn is the best and so knowledgeable. I highly recommend Design Center West. read more

sheets were so comfortable - couldn't believe how soft they were. I'd recommend getting them - especially for summer.

Robin recently helped me pick out a leather sofa. She spent a lot of time with me in selecting the color leather. She was also very helpful in laying out the furniture. When I received my sofa, I could not have been more pleased. The color was perfect and it fit very well in my room. Robin was a pleasure to work with. She was very patient and thorough in determining what would be a good choice for my room. I have already recommended several of my friends to her. When I am ready for another project, I know who I will be calling. read more