Went to visit this shop after a day of touring. I admit we did look a bit disheveled but the…read moretreatment we received was horrid. We were robbed in Argentina as well as Paris so I leave my jewellery at home. One of the saleswomen said to me while in the sale section that this area was favoured bu customers. Insinuating that I couldn't afford anything. Well don't judge a book by its cover. I could have bought the entire store and 10 others and just so you know ladies. I don't work a lowly retail job, I travel the world, most of the textiles and home decor that Grace and adorn spaces in my home are from Europe.

From the owner: We Specialize in custom, quality furniture and Residential Interior Design.read more

Nathalie Appleton's recently opened showroom shows a lot of what can be done with an old home. She…read morehas examples of kitchen cabinets, lighting, finishes, and furniture. She is located right in downtown West Concord. She helped me for a small bathroom remodel project. She is very easy to work with. She is a design-build as well.

The service provided was exceptional. I highly recommend using the amazing staging service provided…read moreby Mark Luther Design.

It was an wonderful experience to work with Mark…read more Mark is extremely talented with great taste for home design. He was able to help us with our exiting furniture and decorations - we were so impressed by how nice our home can look like after his magical re-arrangement! In addition, he provided many practical suggestions to prepare our house from buyers' perspectives, including how to set up warm and welcoming environment with different elements. We found it greatly helpful. He is also such a pleasant person to work with. Fun, friendly and down to the earth. I would definitely recommend Mark and his team if you are planning to sell your property.

I highly recommend Linda Stimson of Inner Visions Interiors. We were moving into an antique home…read moreand wanted to decorate our great room starting with a blank slate. Linda helped us focus on a scheme from soup to nuts, starting with the selection of rugs and adding furniture, lighting, wall and window treatments. She very efficiently orchestrated the process so that we had everything in place by the holidays. It's stunning, love the results!

We live in a smallish house built in 1928. Linda helped us redo lighting, flooring, furnishings,…read moreand art in the living room, dining room and entrance. The space is challenging and Linda worked miracles with it. She managed to get existing furnishings to mix with new items that she helped us choose. Her expertise with lighting and color are remarkable. We were hoping for some improvement and ended up with something really special. Our living space is so much lighter, more functional and - prettier. Meanwhile, historic furniture, art, etc has a place as well. We are delighted. On a practical note, in any renovation, large or small, snags happen. Linda was super quick to resolve the two minor issues that came up. She was totally committed to seeing that the job was done perfectly. No detail was too small.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!