Just had my wife's IPhone 7 screen fixed, 65$ and 20 min back to new again. Checked all…read morefunctionality before paying everything worked fine. Very happy will recommend to friends

These guys are so bad…read more... #1 - they charged me $458 twice and they are saying that it didn't happen. It's ok- I'm charging back. #2 - they claimed they were installing an OEM battery but it turned out they installed a cheap and USED aftermarket battery. It blew up in my phone, and damaged my screen. #3 - the screen protector they used peeled off after 4 days. #4 - they did not reinstall weather sealing back despite the original issue being water damage. #5 - they refused to help correct it without a receipt. This isn't 1999. They use a computer to process my card and have what I purchased but they kept saying "why you no have receipt". This was 10 days ago.. They have a POS (Clover) which tracks what I ordered, but they would not look it up. They said "maybe come back tomorrow and maybe my boss will let you buy a new battery and will install for free". Avoid this place. It's a scam and they do a lousy job.

I went in on Sept 8th for phone problems and the manager, Wiguen Thimotee did an outstanding…read moreservice for me. He had great knowledge and literally went far and beyond to help me out for over 2 hours while also assisting three others in the store. When I had previously gone to two other verizon locations, and there was no concern or really any customer service to help me with this problem. This manager made phone call after phone call to get the job done. Incredible service. Thank you Mr. Wiguen Thimotee.

Larissa is seriously a superhero she is my wonder woman she fixed everything with him while Verizon…read morehad sent me three replacement phones she took care of everything and I got a different manufacture because of her she just went above and beyond. and just be patient because she's usually the only one in the store but it's worth it because she will treat you like gold

I want to give a a huge shoutout to Daniel and Will, the two gentlemen who very graciously helped…read moreus today. Me and my fiance's family are trying to combine our lines and it was a bit of a mess, and they answered all our questions while giving us great service. I usually have really bad experiences at phone stores, but this was very difference. Thank you guys!

30 plus years of being a Verizon customer and countless phones/lines. I was in desperate need of…read morebuying new phone... I lost my phone while traveling and had nothing. ZERO ability to help but worse is that they reflect the business (Verizon) and it tends to leave a poor impression overal. "There is some fraud on your account and it's going to take days to clear up". That is a first (excuse). I encourage whoever owns this store to reach out to m!!

Walked in and bought 2 iphones from here today. Rick and his manager cut both lines over from…read moreVerizon and sycned my wifes contacts. I got my corp discount and a ton of other discounts by doing a package deal on the service. I had done a lot of research beforehand so i was prepared, but these guys answered every other question that came up and the whole deal went very smooth. Judging by older reviews it looks like they may have had some issues in the past (or just some real hot-headed personalities involved). However the guys I dealt with today were top notch and did a fantastic job. They even knew quite a bit about Exchange integration which really helped. I could not have asked for anything more from my "new customer" experience. Let's see how it goes once i join the iPhone flock....

I'm going to save you the time and headaches!!!…read more Get a different service, or look else were for a cell provider! Expensive spotty service and customer service that emulates the jersey dump! You thank me later.

Must be the same name thing but I also normally don't review non-food places but I could not help…read morebut want to leave a 5-Star review for this Best Buy. We walked in and were greeted immediately by the security person who asked if he could help us locate what we were looking for. Then as we were walking back, another man came over to help and he quickly called another guy over and asked him to escort us to find the 4 things we were looking for. He (Eli?) walked me to each place and was a huge help and after quickly locating all 4 items took me right to a register to check me out. He was friendly and respectful and all around fantastic. What would normally have taken me 45 min, only took about 10-15 because of their responsiveness and quick service. We are from Baltimore and NEVER get that kind of service down there. Truly a wonderful and fantastic group of people. This Best Buy clearly has a culture of excellent service and friendliness. The EMS next door could learn a few things from them, as could Best Buy's in Pa and Md. I hope they share whatever they are doing with other Best Buy's.

Worst store ever, customer service is non existent. I called store to voice my concerns with the…read moremanager, Sam from India answers. I ask to speak with the store manger, she says the stores doNOT accept incoming calls..... I will NEVER goto BestBuy again! Normally I hate seeing stores going put of business, I will be celebrating in the streets when this place shuts down.....

Jeniy was great. I went in for a new screen protector because mine was cracked and she put a new…read moreone on no problem! It was quick and easy and would definitely recommend it if you need a new screen protector done fast!

I needed a new battery for my iPhone. They were polite, reasonably and completed on time. I highly…read morerecommend. My phone started acting up, touch screen was screwed up. I took it back they repaired it on the spot. The young man apologized and was kind. It is working great

Been going to this guy for phone help for 3 years. I first discovered him after reading a review…read moreand heck, he's easy to find in my town on a big plaza. He goes out of his way to help you. A few years ago, my phone charging port was not working right in and I was in the process of getting new phones and changing providers. He couldn't repair it. He hooked me up with a gadget to charge my phone till I got the new ones. Today I stopped by because every time I plugged my cellphone auto charger into my saddlebag port on my Indian Chieftain motorcycle, it knocked the FM radio right out. All FM. I also have had issues in my truck with certain FM stations using these cheapo chargers. I showed Ibrahim when I brought my bike in today, and he said............"I'll be right back". Brought out his auto charger and BOOM. All good. It takes A to C and C to C cables also! It was the cheap dollar store chargers that were causing all the interference. I had also bought some quality in home wall chargers from him when I got new phones. They work GREAT. He sells "the good stuff" but much cheaper than the phone dealers. I bought 2 of these new auto chargers for our vehicles and 1 for my bike. When my current major carrier contract runs out I may go with a service that he provides because he treats you right and makes sure he can help you. If he can't fix your phone, he can put you in something else. Highly recommend.

Love this place! The best prices around for any and all repairs or replacements. Abraham is the…read morebest. He is super friendly and helpful when it comes to explaining the repair process. Highly recommend!

I went to AT&T to get a new plan and phone for my wife. Max and Nick were knowledgable, friendly,…read moreincredibly helpful and completely awesome. They spent time on us to find out exactly what we were both getting out of our current plans and what the best option for us was. They even helped us cancel out my wife's expired contract with Verizon. It didn't seem like they were two guys working, they were two guys helping. My experience was awesome and I recommend this place to anyone! Somebody give these guys a raise. No seriously. A big one.

My fiancée went into the store to add her phone to my plan. Carlos informed her that I also…read morequalified for a new IPhone XS and to come down to pick it up. I go there within 90 mins and Carlos gone. Guy that is working calls Carlos, who denies that he offered free phone. I clearly heard him offer phone to me on phone while fiancée there. He offers a phone for $10 a month. Not what was original plan. We called Carlos back the next day. He argued he never said any of this and hung up on us. Service there is terrible. It is a third party store not associated with AT&T. They will do anything they can to get you out of store. Other customer had purchased phone that had problems within day and they basically made her wait 90 mins with me only to tell her she would have to go to Apple store because they would not exchange phone. And also wanted to charge her restocking fee. Two employees but only one worked. Don't trust Carlos! Complete crap store!