I had a great experience at this location. Gabriel was very patient with me, explaining my options for a new phone bundled with an Apple watch. Even though it was near to closing time, he set up all of the equipment and instructed me to get in touch with any problems or questions. A big improvement that a big box store that left me with equipment that wouldn't work together. read more

Came in today and had the worst sales experience Of my life. These salespeople are dishonest. read more

This review is for the T-Mobile in Solomon Pond Mall, and a great team of geeks that took us away from AT&T and their horrible customer service. Great team of very pleasant and funny professionals that listen and service with enthusiasm. My only complaint is they are not as savvy with apple watch, and if you are looking to switch IPhone AND apple watch, expect to give birth to your first child, arriving in your first trimester, and leaving after the birthing. THAT was grueling. The phone switch (we had 4 lines, with two of them in Fl) took a good hour and half, just because of dealing with cross US service. But when it came to the apple watch... I thought I was going to pass out. Not their fault, but they certainly need more training in that area or a better game plan for the apple watch. That said, we left (after missing a dinner reservation) and called the Customer Service, and we finished ourselves. All in all, not bad, and the fact that they remained so focused and attentive, made the whole experience worth ditching the HORRIBLE AT&T highway robbery and nasty Service Reps. read more

So great and helpful. The man who was working helped us select a phone and then explained everything about the plan and whenever we were confused he broke down what he meant very kindly. Phones can be confusing and he made it simple and easy. Great store with great workers! read more

Great service so far, we switched from AT&T and Cricket respectively. Sometime back, I upgraded by in phone to 12pro and missed sending back the trade in device. So I had to pay the full price! Just before end of Sep 2022, my wife and I were in Nashua, NH and upgraded both our phones to iPhone 14 pro. Thinking in person is better. Guess what - we received one iPhone 14pro max yesterday which I opened in excitement (just the UPS box) and realized it is 14pro max. So I called in and was promptly charged $70 restocking fees. Told about many instances of fraudulent activities by people like me. Luckily, I intercepted the second 14 pro max that I don't want and returned it with help from customer service (live people they promise and I did get them). So let's hope the third time when I find an upgrade option that I like I will be lucky. Meantime, I do want to put this out there. read more

A shout out to Kathleen Crocker at T-Mobile, Highland Commons location Hudson MA. Have been a loyal Verizon Wireless customer for 30+ years. Husband is on my plan; went to Cellular Sales, Solomon Pond Mall. They swapped out his old iPhone for a new 13 & said it was at no cost under a Verizon promo. Long story short, we got screwed, billed by Verizon full price $830 for new phone. Verizon would not honor the promo & said we owed it. 5 visits to Cellular Sales, they said they would not fix. Plus Verizon doubled monthly charges w/new phone. Kathleen took care of everything, T-Mobile paying cell charges, switch to T-Mobile, & cut monthly bill more than 1/2 + $200 gift card promo. Fingers crossed this is legit. Will update later with results after first bill. read more