After a bad experience with a local computer repair facility I took my Thunderbolt Display monitor…read moreto the Apple Store in the Solomon Pond Mall in Marlborough, MA. The monitor simply would go on. My mighty Mac Mini was working, it was the monitor. Upon arriving at the vacant mall I found the Apple Store was was told I needed an appointment. Luckily it was only a 1/2 hour wait. The technician said it's more the likely the cables and if that doesn't work I don't pay the $140 for'm. The tech said, "... if it's not the cables you should go to BestBuy and get a monitor for a fraction of the cost of a new Mac monitor." It was the cables and it's working like new. I couldn't be more pleased.

Part of the appeal of Apple products is that when something goes wrong, there's a place to take it…read moreto. One broken screen and one firmware failure were easily fixed here. Any other brand of laptop and I'd have had to mail it back, and that would have been sucked pretty badly.

After successfully replacing the battery in my iPhone 5 a few years ago, I decided I should try to…read morereplace my cracked screen and put a new battery in my iPhone 5s. BIG mistake. There's a new (and very fragile) connection to the iTouch / home button which is easy to break - which I did. I also managed to break the ribbon connection when trying to install the new battery. I went to the mall to see what my options were for a new iPhone. As luck would have it, I noticed The Fix which is near the SEARS entrance on the second floor. The gentleman was friendly and said he could repair the phone. I returned with the phone. Battery, screen, home button and a new glass protector installed in 15 minutes and for a very reasonable price. Very happy to have this service here. If your screen is cracked or phone battery is getting weak - stop by and make your life better. They do a great job here!

awful! I went there a few months ago cause my son had a cracked screen and last week the screen…read morecompletely came off when taking off the case so I went to tmobile and they told me it's cause whoever fixed the phone (this company did) put on the wrong screen size and half assed it and when i called they said they were gonna still charge me but take $20 off haha awful never again will i go there

Went to T-mobile to get a new phone line and switch off of someone else's Verizon plan. I was…read morehaving a less than great day and very stressed going into it. I worked with Frank to get my new phone & line set up and port over my phone number and he was great. He was knowledgeable and thorough and didn't push too hard to upsell me on random things. I ran into a roadblock for a few trying to get the PIN to port in my number and he was patient. I honestly left the store less stressed than when I walked in. Good people in this store and I love my new phone.

From the owner: Visit the T-Mobile store in Marlborough and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 601 Donald Lynch Blvd Ste S230 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I went in on Sept 8th for phone problems and the manager, Wiguen Thimotee did an outstanding…read moreservice for me. He had great knowledge and literally went far and beyond to help me out for over 2 hours while also assisting three others in the store. When I had previously gone to two other verizon locations, and there was no concern or really any customer service to help me with this problem. This manager made phone call after phone call to get the job done. Incredible service. Thank you Mr. Wiguen Thimotee.

Larissa is seriously a superhero she is my wonder woman she fixed everything with him while Verizon…read morehad sent me three replacement phones she took care of everything and I got a different manufacture because of her she just went above and beyond. and just be patient because she's usually the only one in the store but it's worth it because she will treat you like gold

Tmobile recommended that I do a hard reset on my phone to get rid of the popups it was getting. I…read morehad them do the backup, and after the reset, a lot of stuff on the phone didn't come back. After many chats with them, a tech. support person said that to do a reset, you should back the info. up on a computer. That was the first time ANYONE there said that. And, nobody at the stores ever backed up phones to a computer. So, the final result is that all the stuff is lost, and they don't know how to fix it. A cell phone company, and they can't fix a cell phone. I am so done with this company. But, I will call corporate customer service first, so that somebody higher up knows what's going on. I did take the phone to this location, but it's all of Tmobile that doesn't know what they're doing. They don't deserve the 1 star rating, but that's the minimum. Absolutely HORRIBLE company!!!!!!!!!!

Dear T-Mobile, I wish they had an option lower than 1 star…read morebut I guess this'll do. Where do I begin? I spent 3 hours in this location because they wouldn't give me the phone that I PAID FOR?!?!?!? They had no problem charging my account but then said they couldn't release my phone to me because my old phone would not turn on. It wouldn't turn on because they sold me a defective device. The manager was EXTREMELY rude and should be fired immediately. I will 100% cancel my T-Mobile plan because of this experience. Please take this review seriously and save yourself the trouble. The service sucks anyway and that wasn't even my main problem.

Worst store ever, customer service is non existent. I called store to voice my concerns with the…read moremanager, Sam from India answers. I ask to speak with the store manger, she says the stores doNOT accept incoming calls..... I will NEVER goto BestBuy again! Normally I hate seeing stores going put of business, I will be celebrating in the streets when this place shuts down.....

Let's just say I will never purchase any major appliances from Best Buy again. Salesman was AMAZING…read morehe helped my MIL with her purchase and she had SO many nice things to say about Mr.Osman who was the young man who sold her the beautiful LG washer that she picked out, she can't stand for long periods due to her health and this young man brought her a chair and gave her a water and made sure she was comfortable. She chose the delivery and install and so we waited and the washer came she was so excited and then the bad news came and they said "OH NOPE WE CANT INSTALL YOU NEED TO REPLACE YOUR PIPES UNDER THE SINK" they didn't even look at the old washer to see the drain hose and water hook up were right there still connected to old washer. So they left and I called Best Buy and explained to them what happened and they were confused as to why they left without installing the new washer and so I told her that they said we need to call a plumber and replace our pipes and she said ABSOLUTELY NOT ITS JUST A SWITCH OUT so she sent 2 guys out yesterday and they were supposed to be prepared for hooking up the new washer but again it was the same thing the first thing they asked my MIL was where is the pipes? So they look and the main guy says NO WE CANT INSTALL BECAUSE THE DRAIN HOSE ON NEW WASHER WONT FIT So I said take your Washer and give my MIL her money back. The price was great the washer was beautiful but the delivery people made Beat Buy look pretty bad so they left and left the washer to be picked up on Friday So out of curiosity i said to myself after they left "I wonder if I can hook it up" im pretty hands on so I disconnected the drain hose and I sized up the one on the new washer and they were the same size and BOOM DONE I CONNECTED IT AND C LAMPED IT HOOKED IT UP! Why don't they just do it themselves? Why such a big fuss? Never again... oh and I was able to fix our washing machine with the help from troubleshooting and putting in the dial code I reset it and now it's working perfectly fine again.

I broke my iPhone 7 screen at work so I needed it to b replaced. The has about 5-6 cell phone…read morerepair shops in a row so it's tough to choose one so I went by this store. We haggled a little andI settled on $100 for a new screen. They said it would take 15 minutes but I waited for 30 for the job. FAIL: The screen they replaced it with is a differ t hue from stock. Imagine if you adjust the contrast on your TV...that how my phone's screen looks now. These guys are scam artist and I wouldn't recommend them to anyone...the charge too much and the replacement product was junk.

The employees seemed really nice but even after stopping by, calling and emailing I was never able…read moreto set up a time to get my phone fixed. They kept saying they were waiting for the cable to come in but it just never happened and I never got a response (now over a month). Went to Techcell in Marlboro center. Much more responsive.

Came in today and had the worst sales experience Of my life…read more These salespeople are dishonest.

I had a great experience at this location. Gabriel was very patient with me, explaining my options…read morefor a new phone bundled with an Apple watch. Even though it was near to closing time, he set up all of the equipment and instructed me to get in touch with any problems or questions. A big improvement that a big box store that left me with equipment that wouldn't work together.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

I got a new battery for my iPhone and was able to stand there and watch it installed in under 10…read moreminutes. So much easier than an appointment and long wait at Apple. A great local business!

Buyer beware. Happy to take your money as first but then absolutely terrible customer service. The…read moreentire experience was frustrating from start to finish. The staff was unhelpful, communication was poor, and I felt like my concerns were completely ignored. I expected basic professionalism and courtesy, but unfortunately that was not what I received.