Part of the appeal of Apple products is that when something goes wrong, there's a place to take it…read moreto. One broken screen and one firmware failure were easily fixed here. Any other brand of laptop and I'd have had to mail it back, and that would have been sucked pretty badly.

I could not pair my new phone with my new Oura 4 ring although I tried for 2 days. went into Apple…read moreStore Solomon Pond Mall very frustrated. one of the Tech team guys tried many things going through my phone, then saw that I had put strict Parental Controls on myself which forbade Bluetooth from connecting with anything new. He temporarily removed the restriction and everything immediately paired, then he put my restrictions back on. I NEVER would've figured it out. I was a walk in. He was wonderful. 12/1/2025

We had a new screen put on my daughter's iPhone and when we picked it up it had lines in the upper…read moreleft had corner. The young man working there said it could be be from condensation that was in the phone... seriously??? We will not go back there. It has since spread a little further.

I kept getting this "GPS not found" error on my iPhone 6. I couldn't use Waze or Maps and it was…read moredriving me nuts.r I bought a couple of cheap parts on amazon (GPS signal antenna and WiFi antenna) & Gokhan was able to fix my phone in like 30-40 mins. Works perfect now! Reasonable price too. Thanks so much Gokhan!

Well, I'm getting a bill from T-Mobile and the person that's set up my phone at a Verizon phone…read morewere switching over to T-Mobile and she put a telephone number on my phone and guess what the phone only took text messages and I lost control of my phone completely and now I'm getting a bill in the mail for Portland and some odd dollars so guess what if there's not a civil case suit against you there will be soon

Went to T-mobile to get a new phone line and switch off of someone else's Verizon plan. I was…read morehaving a less than great day and very stressed going into it. I worked with Frank to get my new phone & line set up and port over my phone number and he was great. He was knowledgeable and thorough and didn't push too hard to upsell me on random things. I ran into a roadblock for a few trying to get the PIN to port in my number and he was patient. I honestly left the store less stressed than when I walked in. Good people in this store and I love my new phone.

Larissa is seriously a superhero she is my wonder woman she fixed everything with him while Verizon…read morehad sent me three replacement phones she took care of everything and I got a different manufacture because of her she just went above and beyond. and just be patient because she's usually the only one in the store but it's worth it because she will treat you like gold

Waited for fifteen minutes with zero acknowledgement; understandable that understaffing is an issue…read moreeverywhere, but with no one else in the store waiting and two employees out front, not even a 'hello we'll be with you in a moment' is just

Tmobile recommended that I do a hard reset on my phone to get rid of the popups it was getting. I…read morehad them do the backup, and after the reset, a lot of stuff on the phone didn't come back. After many chats with them, a tech. support person said that to do a reset, you should back the info. up on a computer. That was the first time ANYONE there said that. And, nobody at the stores ever backed up phones to a computer. So, the final result is that all the stuff is lost, and they don't know how to fix it. A cell phone company, and they can't fix a cell phone. I am so done with this company. But, I will call corporate customer service first, so that somebody higher up knows what's going on. I did take the phone to this location, but it's all of Tmobile that doesn't know what they're doing. They don't deserve the 1 star rating, but that's the minimum. Absolutely HORRIBLE company!!!!!!!!!!

Dear T-Mobile, I wish they had an option lower than 1 star…read morebut I guess this'll do. Where do I begin? I spent 3 hours in this location because they wouldn't give me the phone that I PAID FOR?!?!?!? They had no problem charging my account but then said they couldn't release my phone to me because my old phone would not turn on. It wouldn't turn on because they sold me a defective device. The manager was EXTREMELY rude and should be fired immediately. I will 100% cancel my T-Mobile plan because of this experience. Please take this review seriously and save yourself the trouble. The service sucks anyway and that wasn't even my main problem.

Let's just say I will never purchase any major appliances from Best Buy again. Salesman was AMAZING…read morehe helped my MIL with her purchase and she had SO many nice things to say about Mr.Osman who was the young man who sold her the beautiful LG washer that she picked out, she can't stand for long periods due to her health and this young man brought her a chair and gave her a water and made sure she was comfortable. She chose the delivery and install and so we waited and the washer came she was so excited and then the bad news came and they said "OH NOPE WE CANT INSTALL YOU NEED TO REPLACE YOUR PIPES UNDER THE SINK" they didn't even look at the old washer to see the drain hose and water hook up were right there still connected to old washer. So they left and I called Best Buy and explained to them what happened and they were confused as to why they left without installing the new washer and so I told her that they said we need to call a plumber and replace our pipes and she said ABSOLUTELY NOT ITS JUST A SWITCH OUT so she sent 2 guys out yesterday and they were supposed to be prepared for hooking up the new washer but again it was the same thing the first thing they asked my MIL was where is the pipes? So they look and the main guy says NO WE CANT INSTALL BECAUSE THE DRAIN HOSE ON NEW WASHER WONT FIT So I said take your Washer and give my MIL her money back. The price was great the washer was beautiful but the delivery people made Beat Buy look pretty bad so they left and left the washer to be picked up on Friday So out of curiosity i said to myself after they left "I wonder if I can hook it up" im pretty hands on so I disconnected the drain hose and I sized up the one on the new washer and they were the same size and BOOM DONE I CONNECTED IT AND C LAMPED IT HOOKED IT UP! Why don't they just do it themselves? Why such a big fuss? Never again... oh and I was able to fix our washing machine with the help from troubleshooting and putting in the dial code I reset it and now it's working perfectly fine again.

Bought tv today,git it home no remote no plug! Brought it back employees laughed and showed zero…read moreinterest in my issue. Was told I could purchase tv for 50.00 less but still had no remote no cord,they were very uncaring

I broke my iPhone 7 screen at work so I needed it to b replaced. The has about 5-6 cell phone…read morerepair shops in a row so it's tough to choose one so I went by this store. We haggled a little andI settled on $100 for a new screen. They said it would take 15 minutes but I waited for 30 for the job. FAIL: The screen they replaced it with is a differ t hue from stock. Imagine if you adjust the contrast on your TV...that how my phone's screen looks now. These guys are scam artist and I wouldn't recommend them to anyone...the charge too much and the replacement product was junk.

The employees seemed really nice but even after stopping by, calling and emailing I was never able…read moreto set up a time to get my phone fixed. They kept saying they were waiting for the cable to come in but it just never happened and I never got a response (now over a month). Went to Techcell in Marlboro center. Much more responsive.

I had a great experience at this location. Gabriel was very patient with me, explaining my options…read morefor a new phone bundled with an Apple watch. Even though it was near to closing time, he set up all of the equipment and instructed me to get in touch with any problems or questions. A big improvement that a big box store that left me with equipment that wouldn't work together.

Came in today and had the worst sales experience Of my life…read more These salespeople are dishonest.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

I spent more money on new cables than I spent on getting my phone's USB-C port cleaned in just a…read morefew minutes. $25 may seem like a lot for a quick fix, but I could have spent a lot more money on cables or pursuing other repairs. 10/10 would recommend.

I had a great experience getting my Galaxy S23 fixed by Fast Fix. Definitely fast and very…read morereasonably priced for the repair.