The quality of Bill's work is consistently top notch. And, items are ALWAYS ready when promised…read more Affordable, reasonable prices too. I've brought many shoes and boots here over the years.

Quick notes: - cash only…read more - open 7am-12pm Wednesday through Saturday - local family business for over 50 years - repairs more than just shoes (think bags, belts, jackets - all kinds of leather goods) - sustainable - no need to throw away what can be fixed! A zipper came off one of my favorite Frye booties. They were sent to another shoe repair which threw on a new cheap looking stopper and pull which did not match (which bugged me), and broke immediately, after costing $40. On a whim I stopped in Arcade Shoe Repair, which I found on Google. He found a zipper that perfectly matched my other bootie, and had them fixed up in no time! Pricing was very reasonable at $25 for boots worth over $200. I noticed he even cleaned up the heels a bit which had some marks from a foster puppy chewing on them a little. I'm really appreciative and never going anywhere else for leather repair. I also love how the shop has a museum feel!

Can't say enough good things about this place, from the comfort and look of the shoes, to the…read morereasonable pricing, to the large selection, to the shopper-friendly layout. What set this location apart is the exceptional service by manager Scott, who radiated goodwill and cheer as he answered questions and assisted customers locating product out of reach.

Excellent service and selection of quality shoes from one of my favorite brand! So happy it's…read moreopened in our neighborhood and hope it will continue to provide good discounts and quality products.

Quick fix to sew a loafer . Done while I waited . Easy to find . Reasonable cost . Highly recommendread more

First, they've moved to 23 Pond St. in Natick. Second,…read morethey've done great work replacing soles on 4 different pairs of my shoes. Highly recommended!

I have been here in Worcester for just over two years and haves used Dooley's since day one! They…read morehave been very friendly and taken very good care of my clothes! I highly recommend!

I've been a loyal customer for many years, always bringing my dry cleaning to your Pleasant Street…read morelocation before it closed and then to your Auburn location. The women at the Auburn location are professional, very kind, and helpful with specialty and designer garments. However, I am seriously concerned about the man who works there. I believe he's the only man who operates in the front of the store. I am writing this formal complaint because he is consistently condescending and passive-aggressive, which is in stark contrast to the other employees. This is why I feel compelled to raise this issue and escalate my complaint about the mistreatment I've experienced as a customer by this employee. On the 18th, while I was waiting at 9:00, he came out from the back, appearing annoyed that I was there, and mumbled under his breath. When he took my bag, he remarked, "You couldn't take it out of the bag?" and added, "I don't know if there is poop or urine on your clothes." I was shocked and disgusted by his tone. I want to make it clear that I would never bring clothes like that. That is not my character, and the other associates can confirm this as I am a business professional myself. When I asked him for his name and the owner's number, he refused both requests. I have never experienced poor service from anyone else there. This man behaves in a toxic and disrespectful manner and takes no ownership of his words or actions. He claims to treat everyone the same, but I have seen him speak to others neutrally. I hope your store's cameras and audio captured the incident because I want this behavior addressed to prevent harm to your business. I would appreciate a phone call if you would like to discuss this further. To resolve this, I request a formal written apology from this employee, a commitment that he will receive customer service retraining, and that you inform me in writing of any corrective actions taken. Additionally, please outline the steps the company will take to ensure respectful treatment of customers from now on and keep me updated on your progress. Until these actions are taken and I receive confirmation, I will not return to Dooley's.

Words cannot express how much my girl Annabella has helped me. Ive come to this location many times…read moreand she has always been incredibly helpful, kind, and informative when it comes to customer service. Without her, I wouldn't have anything from AE. She is the reason I come back. She needs a raise, a promotion, however it works here. She deserves it. THANK YOU ANNABELLA!!!

I went to American Eagle Outfitters today (5/24/25). I wanted to try on a pair of t-shirts for…read moresizing reasons, and told the changing room woman she didn't have to bother with scribbling my name down on the door mirror as i'd be in an out in a few minutes. She got horribly upset for some reason, stating that this was her job. I just let it go, and said okay, with a smile. But she wouldn't let it go, and she even suggested that I'd given her a fake name. I just smiled and carried on. I'm not sure what her issues are (racist?) but I think I won't be going back to this store. She might consider a non-retail job.

Brought moccasins in to be restiched. had them ready three hours later. great, friendly service and…read morethe price was certainly worth it. requested service was sticking and a job well done

I needed the heels redone on my good black patent dress shoes. These are slim high heels, nothing…read morespecial and no damage to heels themselves. Stopped in and dropped off the pair. 20 min and $20 later they were done. Couldn't decide if it was expensive or not but the task was off my list. Then, I got home and noticed a good nick in the leather. Pretty darn confident the shoe wasn't nicked before the repair but what is a girl to do? I just shelled out $20! Out came the black sharpie and I will wear the shoes to the event. So, good service and the repair looks good but do make sure you look over your shoes before and after you drop them off.

Yeah, it's just a clothing store but the manager Dan is beyond helpful and courteous. Along with…read moreColby who's been there for years, it feels like when you shop, you're also getting fun conversation to the point where you forgot why you were there. Great atmosphere, great selection

love this shoe store jordans, Nike, polo, timberland, and more!read more

I've had the occasion to use Holden Tailors a few times over the years. Always prompt and perfect…read morealterations. This is a one person operation so it's busy for the prom and wedding season. Prices are reasonable especially for the skill demonstrated.

I had such an amazing experience with Maggie. She was recommended to me and I am recommending her…read moreto you! She was really easy to work with and did an excellent job altering my wedding dress. You can't go wrong trusting her with your items! She is awesome.