Ask anyone in Worcester where they get their shoes repaired, and this place is the first they mention. It's an institution in Worcester and the surrounding areas, as they've been working there forever. I have memories of going there since I was just a kid. Plus, their prices are very reasonable, but their quality is unmatched. (The picture of my dog, Mikki, is for the attention) read more

Carbonneau Repair - Obviously not a real picture, but we do admire Payton Manning - Shoe Repair Near Me - Worcester, Massachusetts

See all

Dropped off a pair of Danner work boots to be re-soled and reconditioned. Boots are well over 10 years old. Work was done within a week and they came back looking as good as new!! Very satisfied w everything; the turn-around time, cost and quality of work. Would highly recommend and will definitely be back with more work! read more

They have been around for a long time and it shows in the sense that they are super knowledgeable and know how to perform miracles! I laugh at some of the very expensive but hopeless to fix shoes I've brought in and they have been able to make them look like new. Highly recommend! read more

I have an expensive pair of Alden boots (Current retail is over $700 for a replacement pair) that I brought in a week ago to have them resoled and reheeled. The same services are offered by the Alden Shoe Company at a cost exceeding $225 and a turn around time of 3-4 months but Carbonneau Repair did the same job in under a week for $35. My boots look and feel as good as they did when I first bought them almost 14 years ago. Carbonneau's fine craftsmanship and attention to detail are plainly evident and I do not see how a better job could be done by anyone. If you are in the Worcester area and need work done on your shoes, take them to Carbonneau's on Grafton St, you'll be glad you did!! read more

I brought boots and shoes here to be polished. They looked brand new when I picked them up . I have a pair of black wedged shoes I love and I wore out the inside padding from wearing them so much and they also look brand new When I pick them up. I have brought pocketbook here with zippers broken and they replace them. Any kind of leather work that needs to be sewed is expertly done and I've had knives sharpened too. Everything I've brought to Charbonneau's has come back 100%. He's an old-school cobbler . I think he learned from his father. Thank God they are still around. The prices are affordable and worth fixing what you have instead of throwing away read more

Recently I needed to fix a broken zipper on an eel skin cosmetic bag , which has some memories, and I Googled how to repair it and got a lot of sites, so I ordered kits that amounted to about $20. After contemplating that all the fixes we're going to be unattainable by me, I decided to look up zipper repair, and I noticed Carbonneau's , which I remembered as a child growing up in Worcester. I drove up and was met by a woman who looked at the bag and said " Hold on ,it will take about 10 mins". I was amazed. I spent days trying to figure out how to DIY it , and now only 10 mins to repair it. It was done and I saved another trip and and now not worried about having it fixed. You have to remember to leave your repairs to the experts , of which they are. Great shop!! I'm very pleased and highly recommend them!! read more

They cannot do rock climbing shoe repairs/re-soles. I was initially excited because there wasn't anywhere local that does these repairs, but I'm honestly surprised by how terrible the shoes were done. When I first dropped them off I was told they did indeed do climbing shoe re-soles, but after looking at the handiwork that was clearly a lie. The rubber they used is odd. It seems too slick to get a real grip and is textured with bumps. They also didn't use enough rubber, AND smoothed out any edges. None of the new rubber actually covered the areas on the shoe that needed to be covered either so the shoes still aren't climbing ready. The rubber replaced actually made the whole shoes Worse. In the pictures you can see the two pairs of shoes I sent in. The toe areas that are worn down still aren't covered; there's no edges on the rubber anywhere; fairly sloppy work attaching the rubber (some it looks like it might just peel off). I should have complained when I picked up the shoes, but I missed that chance. I'll be bringing the shoes back to try and get a refund but I wanted to make sure others were aware. read more

See all

This place is a gem. They are professional, effective, and locally owned. These are all things that I look for and like. They have repaired belts, shoes, sneakers, and even keychains for me. They have resoled dress shoes many times. They have done partial resoling of worn out sneakers for me. Their prices are completely reasonable. I also bring shoes there for heal savers and they do that while I wait. Highly recommended by me. read more

Okay, honestly if I had read the reviews in Yelp before I came here I would have run for the hills and run far far away and definitely looked for a different shoe repair place. For the first time, I'm glad I didn't Yelp it. I had walked in and was welcomed by a extremely pleasant shoe smith who had told me he'd have it ready in a week. I wasn't in a rush so no big deal. I came to pick up my shoes a week later and was rung out to the price of $16, which included the shoe shine and heel sole replacement. WHAT A STEAL, looking at prices from other shoe cobblers I was expecting 30-40 so I was excited to find that it was only 16! I've had my shoes for months now and wear them almost all the time and yet to have any issues with that area! All in all I will be returning with other shoes to repair! read more

Excellent place. Great workmanship and very friendly. So happy to have found a quality repair shop. Support local business!

Difficult to even give one star! First off, and most importantly in my eyes, the rudest person I ever met dealing with customer service. Totally destroyed a pair of $300 Frye boots. Boots were taken in to remove water stains. When they were picked up, water stains were removed because they were PAINTED, (never got my consent to paint the boots) a totally different color and tone. I wouldn't put these boots on my dog after what he did to them! When I said I wanted the paint removed (as that wasn't what we asked for) he said, I'll take the paint off and you can take them somewhere professional! (And all along I thought this was a professional establishment) Exactly, you are the furthest from a professional. Stay away from This place!!! read more

Carbonneau Repair - Before - Shoe Repair Near Me - Worcester, Massachusetts

See all

My sleeping bag zipper broke both sliders (one stuck, one gone). REI gave me the reference to Carbonnau. They fixed it while I waited 10 minutes, also put repair tape over a tear $14. Richard and his wife were both pleasant. While I waited, another customer came in wanting daughter's dance shoes reinforced. Richard looked them over, said they had a steel shank and were fine for aggressive dance. Not hungry to do unneeded work. Off-street parking is a nice plus. read more

I broke my daughter's brand new tap shoe. The button on the strap wouldn't come undone and while pulling it the button fell apart..and so did my six year old kid. No fear, I thought. I grew up next to a shoe repair place, I'll go there and have it fixed! Well that place was not the same place as my childhood memories. It is now 90% ethnic food store and 10% shoe repair. The guy who grabbed my shoes threw a ticket at me and said "come back in three days". It was a little rude but the place was so messy I figured they were very busy. 4 days goes by and I stop in to pick them up. I was disgusted at the craftsmanship. The button was way oversized and hand painted some awful off-white color that clearly didn't match. The button works but it looks terrible. I can see rust under the terribly uneven paint job. I asked the cash register lady what was up and she yelled for some older gentlemen to come out. I felt bad but I told him it looked like trash..now remind you, they have never been worn. He didn't apologize or try to make things right. He said "I didn't have any white buttons so I painted it." I waited 4 days. I expected expert work. This place only deals with this type of work! I could have done a better job in my basement, working in the dark, using a hot glue gun and white out. I'm pretty sure the paint is actually white out. Fail. At least it was only $6. read more

Carbonneau Repair - Brand new tap shoes for my 6yo. I broke her snap off. Carbonneau's repaired it using an oversized button that was poorly painted - Shoe Repair Near Me - Worcester, Massachusetts

This shoe repair was the best shoe repair I've ever had. I live in nyc and my mother in law lives near by this place and told me she's been getting her shoes fixed for years. Family owned and amazing costumer service. He was able to fix 2 pairs in two days, cleaned the leather and got the scuffs out. I have two pairs of shoes now that look brand new. I brought back more boots for him to fix and can't wait to return. Can't recommend this place enough! read more

Really disappointed in the attention to detail. I brought a purse here to get fixed. Zipper, strap, and to be cleaned. Yes the zipper is fixed the strap is fixed but when I got home and looked at it, it was not cleaned. It was a darker color than what I brought in. It was like shoe polish was put all over it and it is sticky. That's not what I wanted. Inside the pockets they didn't even get the polish everywhere. I brought it home and sprayed it down with fabreeze (the reason I wanted it cleaned). Really bummed out I brought it here. read more

This place sucks. It's not worth your time or money. Very poor workmanship. They leave gaps in your heel when doing a simple heel replacement. They left glue on my husband's $200 shoes and stuck a pair of taps over the heel when they are suppose to do a full sole replacement. Are they serious. This place is a joke. read more

So poor quality. Charged me $49 to replace whole soles on brand name shoes. Not even a week later my both shoes sole start peeling. Have no time to even argue with this "master". Found already other shop. read more

Two pairs of heel tips replaced with repairs to the suede. Swift service, reasonable price.

Horrible. Brought in a pair of $150 leather boots, showed him the crack in the leather soles and asked for replacement soles. He said ok and they'd be done in 5 days. I go back and they had rubber soles on them. I said no there were not rubber soles on them originally I wanted leather soles like they had before. I wear the boots everywhere, and wear them dancing as well. I need leather soles. He said "oh you never said anything about dancing." Well no, but I DID ask for the soles to be replaced (usually this means with the SAME material). So he said ok but it will cost more, and take a couple days. I pick them up the next day and he glued suede to the rubber soles. I told him again I wanted *leather* soles as they originally had. He told me they did not but they had rubber and "cheap plastic." I said absolutely not, these are quality boots and they have always had leather soles. And not only that but he somehow caused a huge chunk of the heel to come apart. When I did ask him if he could put leather soles on them, he proceeded to tell me that people like me were the reason shoe repair places are going out of business. And he also said that he has also "already lost money" on my business (which makes no sense since I paid him for BOTH times that were wrong). Called the store where I originally bought the boots and he assured me they had leather soles and that he would have recommended a different repair shop because this guy does shotty work. Now I am out $56 and he won't refund me. Go somewhere else! This guy is a total joke! read more

What a horrible experience. I brought a pair of Birkenstock sandals in for new soles, cork repair, and reconditioning of the leather, as well as a pair of boat shoes to be cleaned and reconditioned. Where to start... when I arrived on the date promised my boat shoes had not been touched. My sandals, which were supposedly finished, did have new soles, which had several gaps in the sealing between them and the cork footbed, and had he leather uppers were still stiff and dirty. When I pointed out A gap in the seal of the the sandals, I was actually challenged, not asked, to find others. No problem there. After taking the sandals out back, they returned with most, not all, of the gaps sealed. When I pointed out still existing gaps, I was told about how they've been around for 122 years, so the work is guaranteed. Evidently, guaranteed to be incomplete. The leather uppers had been hastily oiled and were still stiff. I actually had to go by lanolin oil and redo their work myself, which made the leather incredibly softer, so it could be done. When I went back the next day to pick up my shoes, they still looked untouched, though the guy claimed to have cleaned and conditioned them. When I gently took my fingernail and lifted dirt and debris from my freshly cleaned and conditioned shoes, the guy mumbled something about them not having been well cared for from the beginning. Evidently, it was my fault he could not do even the most basic shoe cleaning. If you value your shoes and dignity, find another place, or even go get the proper products and look it up on YouTube. I promise you'll save a whole lot of money and get better results. read more

Worst experience of my life. I bought a pair of shoes for a wedding that were a little too narrow. They said they could stretch them. I went to pick up the brand new shoes the next day, paid for the service, then took them out of the box. They had put a big hole in the side of the shoe. Then blamed me for having them stretched. Not only was I out the cost of the new shoes, they wouldn't even refund me the money I paid them. Then the woman had the nerve to tell me nobody would notice because they were on the floor. Where else would you wear shoes? I will never go back. read more

Beyond bad...they ruined my leather bag which had a small ink stain by dying it the wrong color it was mustard yellow ,now it has some time of lime yellow stain and brown stains (which were not there before) all over ..I left my $80 ruined bag with him rather than pay $13 for the so called cleaning! because I couldn't even donate it Savers or goodwill. I should have taken a picture. He would not pay for the ruined bag and offered to bring it back to new for $38 dollars.!!but the worst part is that he insisted it was fine .. So I am out an $80.00 bag. read more

I don't know that there is any other place to get shoe repair done in Worcester, and frankly, I don't think I would go anywhere else. These folks do great work, they're reasonably priced, and everything is always ready when they say it will be. What else do you need from a shoe repair place? read more

Heard through the grapevine they had spenco sandals, went in , they had exactly what I was looking for, easy cheesy , in and out, very reasonably priced and the sales lady was very nice. read more