After successfully replacing the battery in my iPhone 5 a few years ago, I decided I should try to…read morereplace my cracked screen and put a new battery in my iPhone 5s. BIG mistake. There's a new (and very fragile) connection to the iTouch / home button which is easy to break - which I did. I also managed to break the ribbon connection when trying to install the new battery. I went to the mall to see what my options were for a new iPhone. As luck would have it, I noticed The Fix which is near the SEARS entrance on the second floor. The gentleman was friendly and said he could repair the phone. I returned with the phone. Battery, screen, home button and a new glass protector installed in 15 minutes and for a very reasonable price. Very happy to have this service here. If your screen is cracked or phone battery is getting weak - stop by and make your life better. They do a great job here!

awful! I went there a few months ago cause my son had a cracked screen and last week the screen…read morecompletely came off when taking off the case so I went to tmobile and they told me it's cause whoever fixed the phone (this company did) put on the wrong screen size and half assed it and when i called they said they were gonna still charge me but take $20 off haha awful never again will i go there

I got a new battery for my iPhone and was able to stand there and watch it installed in under 10…read moreminutes. So much easier than an appointment and long wait at Apple. A great local business!

Buyer beware. Happy to take your money as first but then absolutely terrible customer service. The…read moreentire experience was frustrating from start to finish. The staff was unhelpful, communication was poor, and I felt like my concerns were completely ignored. I expected basic professionalism and courtesy, but unfortunately that was not what I received.

I'm going to save you the time and headaches!!!…read more Get a different service, or look else were for a cell provider! Expensive spotty service and customer service that emulates the jersey dump! You thank me later.

2009 was horrible. 2021 wasn't any better. Suffice to say, this time the one losing it was my…read morehusband, thanks to the condescending incompetence of the poorly trained and horrid service members. 1) AT&T lied about working with us on re-looking at the price and services since our needs changed, and 2) The stick a "kiosk babe" with the personality of a disgusting we call "Haquetona" in Puertorrican Spanish, with a snippy attitude, look at me, "I didn't come here to work and I'm too stuck up to admit I have NO CLUE how to help you solve your problem, so I will blame YOU". Sure, the customer isn't always right, but when AT&T owes you money from adjusted credits AND they don't process your military rate, and the ridiculous Kiosk Babe with a Bod and no personality (OK, she does have the personality of a burnt tire at the side of the road still fuming because she came to be seen and not work - and I SUPPORT females that are empowered to do a good job, NOT to flash bod and be condescending because they CAN), its NOT the customer. We were willing to accept a price tag of $60 more than T-Mobile just not to have to switch phones, which was $150 per month LOWER than our past bill. We were so fed up with little miss "Im not as hot as I think I am nor as bright so I can't model and I can't do anything but sit here and pretend I know anything," that we waltzed up to T-Mobile. She is definitely eye candy, so go and gawk. But don't waste your money or time with AT&T who has yet to meet the demands of a changing market. You would think women are more empowered to do a good job and feel as proud of their work as they do their looks... Not this one. Good job mom, you raised a winner. Good job AT&T you lost a 10+ year client with several phone lines. But we all know, neither little miss poison and AT&T don't care. They will pounce on the next sucker. GOD I HATE GIVING BAD REVIEWS. But AT&T and little miss, "I missed my catwalk, but I'll wear my painted on clothes to work" made it possible for us to switch carriers and save ourselves a bundle in the meantime!

I brought in a third generation iPad Pro to Fast Fix and they were able to fix the charging port in…read moretwo days. Outstanding success. Price was really low highly efficient at the same time I got a new Case and a new plexiglass for protection. They were fast efficient and very easy to work with. I would recommend them highly.

Pros: The price is the best, they are quite experienced according to their speed…read more Cons: I was there to replace my cracked screen for iPhone6. The phone was all good functionality wise before I gave it to them. The replacing was pretty fast but the phone failed to restart after replacing a new screen. after more than 30 mins' working, I was told the phone had something wrong with maybe the mother board. He have my phone started but unable to reboot, while the fingerprint scanner won't work, and the front camera won't work at all. He the. refused to take any responsibility. He put back my old cracked screen and asked me to just take it to Apple store. He won't give any coverage nor promise on the phone no matter what. This is a long story, I ended up with Apple store and pay their price to fix it, but just for your information, I hope it'd be helpful that you could bare this in mind that things could go wrong somehow, and you'd better either have the ability to take it yourself. Don't expect this store to give you the coverage in case anything goes wrong. I believe the word the repair man said, that this is rare. But it's a risk there and I wasted a whole afternoon on this. Hope this helps.

After a bad experience with a local computer repair facility I took my Thunderbolt Display monitor…read moreto the Apple Store in the Solomon Pond Mall in Marlborough, MA. The monitor simply would go on. My mighty Mac Mini was working, it was the monitor. Upon arriving at the vacant mall I found the Apple Store was was told I needed an appointment. Luckily it was only a 1/2 hour wait. The technician said it's more the likely the cables and if that doesn't work I don't pay the $140 for'm. The tech said, "... if it's not the cables you should go to BestBuy and get a monitor for a fraction of the cost of a new Mac monitor." It was the cables and it's working like new. I couldn't be more pleased.

Part of the appeal of Apple products is that when something goes wrong, there's a place to take it…read moreto. One broken screen and one firmware failure were easily fixed here. Any other brand of laptop and I'd have had to mail it back, and that would have been sucked pretty badly.

Guy behind the counter (the sales slip says his name is Aditya G) accused me of trying to have him…read morereplace a fake ZAGG screen protector because he could "feel the difference". He eventually replaced it and did a terrible job and then said by phone was to blame and not him. I showed him I purchased the screen protector at the ZAGG kiosk in the natick mall but he didn't care. I ended up having to do another warranty replacement. All I wanted was to fix my screen protector and apparently the guy behind the counter wanted to make it as difficult as possible. I still love ZAGG screen protectors and the customer service line was awesome and sent me a free replacement. I just will never go to that kiosk as long as the same employee is there.

I needed a warrantied screen protector replacement for my Fitbit Versa. I had no problems with the…read moreservice or the warranty.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

Been going to this guy for phone help for 3 years. I first discovered him after reading a review…read moreand heck, he's easy to find in my town on a big plaza. He goes out of his way to help you. A few years ago, my phone charging port was not working right in and I was in the process of getting new phones and changing providers. He couldn't repair it. He hooked me up with a gadget to charge my phone till I got the new ones. Today I stopped by because every time I plugged my cellphone auto charger into my saddlebag port on my Indian Chieftain motorcycle, it knocked the FM radio right out. All FM. I also have had issues in my truck with certain FM stations using these cheapo chargers. I showed Ibrahim when I brought my bike in today, and he said............"I'll be right back". Brought out his auto charger and BOOM. All good. It takes A to C and C to C cables also! It was the cheap dollar store chargers that were causing all the interference. I had also bought some quality in home wall chargers from him when I got new phones. They work GREAT. He sells "the good stuff" but much cheaper than the phone dealers. I bought 2 of these new auto chargers for our vehicles and 1 for my bike. When my current major carrier contract runs out I may go with a service that he provides because he treats you right and makes sure he can help you. If he can't fix your phone, he can put you in something else. Highly recommend.

Love this place! The best prices around for any and all repairs or replacements. Abraham is the…read morebest. He is super friendly and helpful when it comes to explaining the repair process. Highly recommend!

Jeniy was great. I went in for a new screen protector because mine was cracked and she put a new…read moreone on no problem! It was quick and easy and would definitely recommend it if you need a new screen protector done fast!

I needed a new battery for my iPhone. They were polite, reasonably and completed on time. I highly…read morerecommend. My phone started acting up, touch screen was screwed up. I took it back they repaired it on the spot. The young man apologized and was kind. It is working great

Went to T-mobile to get a new phone line and switch off of someone else's Verizon plan. I was…read morehaving a less than great day and very stressed going into it. I worked with Frank to get my new phone & line set up and port over my phone number and he was great. He was knowledgeable and thorough and didn't push too hard to upsell me on random things. I ran into a roadblock for a few trying to get the PIN to port in my number and he was patient. I honestly left the store less stressed than when I walked in. Good people in this store and I love my new phone.

From the owner: Visit the T-Mobile store in Marlborough and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 601 Donald Lynch Blvd Ste S230 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.