I went in to have my son's phone cracked screen fixed and i was told it would take about a week due to the phone being difficult to fix and a part would have to be ordered as well. I recieved a voice mail on the following Friday stating "I think we have your son's phone here and the part we ordered was incorrect so, do you want to come pick it up or do you want us to fix it? ( I think he says and Seriously asking me if i want it fixed) So, i called him back Saturday the next day and made him aware i understood and to go ahead please fix phone and told him that my son has waited for sometime to get it fixed so, he can wait a another week not a problem. He stated that it will take another week to wait for part and fix it. SO, a week passes by no call and I thought it just might take a bit longer as he told me its a difficult phone. I let Almost another week pass by, to allow just a few more days and midweek started calling the Geekhub left a message figured they would call me back. I waited a day to allow a 2 day window to call back and NOTHING. I typed an email, and leave another message. At this point, I'm really getting frustrated very unprofessional no one is EVER at the shop, No one Ever answers phone I mean Ever. Then I realized he had called me from his personal cell phone to leave that first message. So, I call and of course no answer I leave a message just stating its now going on 4 weeks and my poor kid wants his phone this is way to long and made him aware of all the messages Ive left and no reponse and i would like a status. Again, no response so now Angry Mom kicking in and frustrated it's only a $300 but it has family photos and his stuff on it. So, I now message through Facebook, call Geekhub number, and of course his number once again no response. I figured yesterday @ 9 am I would call his number and *67 to see if he picked up and SURPRISE he did and I told him about numerous of calls and messages etc... and All I wanted was to know exactly when it will be done (pretty fair considering ) and he stated someone was suppose to call me last week to let me know ( who someone no one answers EVER) he then Assured me I would get a return call with a status later today he says. No call has been made to me at all and ignores my calls on his cell because he knows it's me, no reply from anything let's put it like that. Tonight I figured I would have his father attempt to call from his number and provided the owners name and once again Surprise he picks up and says Hello so, my son's father says his name and as soon as he did was hung up on. Seriously who on earth runs a business like this and I'm being very respectful because, I could go to the Better Business Bureau complain or even post on Facebook as I see he has mutual friends but, I'm better than that. (For Now) I am a first time customer told him I read the great reviews etc etc and you run a business like this. The problem is getting my son's phone fixed was part of his bday present to him and my son is constantly ( Every few hours) asking where his phone is because he wants it back and doesn't understand what's going on and why it's taking so long. He's not so much understanding like me and just so happens to have Aspergers which this intensifys the waiting period for him and feels even longer not to mention/obsessing over it constantly and asking if I heard anything/reponse and just wondering why? So,as a parent now I feel like a failure cause I have to tell him I can't get a hold of the guy and I'm trying my hardest and tell him sorry and I won't give up. Sounds like alot of Fight for a phone and you can just buy another but, not to my son he has his photos and everything and just wants his phone back. I just dont want to go through a hassle to get it back its so unfair and amazes me how hes even in buisness. He should be ashamed of himself for being so horrible and not providing me respect enough to pick up or return a call and make me feel like a loan shark/Ex girlfriend trying to track him down. In the overall, i wanted to make someone else aware of my situation in hopes to avoid it happening to you and I know this message is extremely long but, I needed to tell the whole story. read more