I dealt with Andrew at the Millbury, MA corporate location. He was completely knowledgeable,…read morehelpful and pleasant. My husband and I needed to have two lines added to my account. The process took over an hour, but Andrew was patient and knew his stuff. I'm pleased to be dealing with such reliable folks.

Verizon store at blackstone in Millbury Ma. was no help jwith my problem. Mike waited on me he was…read morenot helpful he's very rude really didn't want to help me. Will not go back there again. I hope his manager sees this and takes care of this.

Adam C was absolutely amazing- After a bad first experience there earlier this year, I was hesitant…read moreto go back. I had to go July 4th first this in the morning to replace my water damaged phone-Adam was committed to making sure I got a working phone- and after an hour and a half on the phone with multiple supervisors and people at Spectrum-I was able to walk out of there with a brand new phone- he saved the day and my vacation! Could not recommend him enough!

People were waiting over 2 hours to be helped. Not A Chance. It's a sunny Saturday afternoon and…read morethey only have two people behind the registers, when even four would not be enough. I was 22nd in line when I checked in. Make appt online if you do need to go!!

This store has been open since day one of the Shoppes.... When are you going to fix the annoying…read morealarm that goes off every 6-9 min. When your customers on average have to be there for 2-4 hours this is akin to being tortured!!

Went into store (Blackstone Valley) looking for some help with lowering my monthly phone bill by…read morechanging carriers. He was able to save me about 20.00 per month, not what i was hoping for but better than a sharp stick in the eye. The quote i got totaled about 158.00 per month, imagine my surprise when my first bill, that i received was for more than twice that amount, somewhere around $350.00 when i called to question it i was told it was because of the activation fees, the insurance, and something called Next up. None of which was discussed and none of which appears on the quote they gave me. i am in the process of weighting my options and if i cant get to the number quoted i will more than likely go back to my original carrier . i am still under the trial period for another 6 days. Not only that but much of the info from my old phone was lost after spending about 4 hours in the store on the initial day i was there and then had to go back for more transfer time the following day for another 2 hours. On top of it all the ATT internet that i wanted to trial did not work out and when i went to return it to the store.....oh no could not take it there, which would be easy for me the customer, i had to take it either to UPS or Fedex...... Make sure you get all the little extras they like to slap you with in writing. You know that sharp stick in the eye I mentioned above...well that bill is it! Very bad taste in my mouth with ATT at this point. Update: met with the store manager a nice young guy, who i think said his name was Alfi....forgive me if i got that wrong. Reviewed the bill and the quote, told him that i expect the bill to match the quote not be 2 1/2 times higher . Told him that during my call with alex at ATT customer service that they told me that the store could credit the activation fees with a note on the account,. Suggested he call customer service to find out how to do. He is supposed to call me with an update. UPDATE: The store manager did call me back and said there was nothing more he could do other than what the customer service folks did ior me already, which was to degrade my plan and remove an extra that i did not know about or ask for. When i asked him if he had spoken to his customer service department he said he had not and i suggested that he call them and see if in fact he could waive the activation fees as they said, he was going to do that, that was Wednesday afternoon its now almost noon time on Thursday. I think he is trying to run out the trial period clock. i called him, no answer, left a VM.

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

The service was really good. We wanted an antenna for our TV. He let us know that it would not…read morework and saved us plenty of time and trouble.

Pedro is very patient, friendly, and professional. He was determined to fix our phone issue. He…read moreeven offered my son a soda while we waited. His pricing is very fair. We will definitely return!

Amazing AND I've never been there! - my wife and mother-law just went there. Pedro is a young man…read morewho runs his business the old way "customer needs first with honesty" He took care of everything the ladies needed . I had broken tablet no one including the Geek Squad ( it was under an extended warranty that was valueless) would fix, my wife brought it in 30 minutes it was fixed for $35

jack and Marco's were amazing. Treigh was extremely helpful with our plan. Jack helped me with my…read morephone for half an hour and finally got my email back. I can't thank these 3 employees enough. I appreciate their patience.

Of all the verizon stores i've been to i have to say this one is the only place that actually went…read moreout of their way to help me instead of just trying to sell me stuff. These guys know what they are doing and are very polite, which is a rarity among verizon stores. I Purchased a G2 and they set everthing up for me and made sure i was comfortable with the phone before leaving. i have since been back numerous times for technical support and they are always great!

Thanks for replacing my phone battery, it's working great. 20 minutes! Amazing and friendly service.read more

Matt went above and beyond to help fix my daughter's cell phone and saved us what would have been a…read moredebilitating bill from Apple. Kadienne's face recognition stopped working...not a very easy fix! She couldn't access her passwords nor her college ID. It is not as easy as disabling the face recognition. Matt found the problem and corrected it and I can't thank him enough!!!! THANK YOU MATT!!!!!!!!!!!!