We had DirecTV satellite service for several years, then switched to Dish a few years back for a (slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse. At that point, I signed up with Dish, then called DirecTV to bail out of their service. Good luck! I was beyond their 14-day trial and could not cancel without paying them for the entire 2 year contract. They were holding me hostage. I then called Dish to explain the situation to them and to cancel that service that we had just ordered the day before, and THEY also tried to hold me hostage and expected me to pay for an entire 2 year contact. After threatening Dish with legal action and reminding them that the contract could be revoked within 3 business days, they caved in. So now we are stuck with DirecTV Stream for 2 years. It came with the one Gemini device and remote. We have two TVs, and I was not willing to pay them to lease another remote, so I bought two more online. We have had frequent and recurring problems, where we are watching recorded programming and where an error message suddenly pops up, saying that it has lost our Internet connection (which is total nonsense). The only way to escape this when it happens (error code 10007-013) is for me to restart the device. I had to do this yesterday and again today. So much for "streaming". I called DirecTV when this occurred today, and their technical support was totally useless. She wanted me to reboot my Starlink modem, which is working fine with a dozen other devices in our house, including the other TV. I have also had issues where I have had to totally reprogram one of the Gemini remotes after it kept freezing up. Waiting for this contract to end is worse than waiting for the next election cycle. read more

Direct tv offered $200.00 rewards visa gift card for new customers that took the higher priced plan after 3 months of service. I did that and here I am 6 months later....They didn't send me shit !! Freakin lied to me !!.....Watch out fer this cable company. read more

i wish i could place "negative stars," direct tv is undeserving of any. i like to use auto pay for all my bills; however, this company will continue to add on extras that i did not order, and i do not notice until i routinely check my bills. very shady, i am exploring alternate companies. i absolutely do not recommend direct tv read more

Tried to get Direct TV Streaming. I contacted then via chat from their web page and was told that for the first month the price for the Choice package it would be $59.99 then after the first month it would be $89.99. this included Regional sports with unlimited DVR without the Gemini dongle. Today when I tried to purchase this package I was told that the price would be $59.99 for the first month and $105.99 for the months after that. I was told there would be $15.99 regional sports charge and the only way I could get unlimited DVR was with the Gemini dongle. Even though I had copied the conversation from the day before and pasted that in the chat from today I was told that Eva (the bot) was wrong and the price would be $105.99 after the first month. Sounds like bait and switch, false advertising or whatever else you want to call it. "Giania" told me that it would be escalated to the higher ups but the $105.99 was the price period. Crazy. How can companies do this? read more

I am a Direct tv subscriber since it's inception. TheY you Ed to have wonderful customer service, that was before AT&T took over the company. Since that time I t has been all downhill read more

A warning but also a hint. Directv is terrible....honestly, really bad. Their streaming software is worthless and their support is less than reliable. But there is a silver lining. They are desperate to keep customers. For the past few years, we simply call, attempt to cancel (and we are honestly attempting to cancel) and they cut the price for the next year substantially. It's really kind of sad. Since AT&T has gotten involved the service has gone from bad to worse. The only reason we keep it around is for the NFL Sunday Ticket. If you're considering Directv, I'd say don't bother. If you are with them already, give canceling a shot, you might just save some money. Call - Cancel - Get Discount - Stay - Wait a year - Repeat (I gave them 2 stars -- though I wish I could go with negative stars.... my logic is that with the countless 1 star ratings, someone will read this one giving its 100% higher than the average review!!) read more

fcc should take direct tv license away , I have a boat in Fla and let me tell you they are the worst company to do business with. 3 years and at least 25 hours on the phon with India absolutely no help . I decided to try once more at the beginning of the 4 season , I ask for a supervisor supervisor supervisor fiqure I might find a brain some where in this company , after 3 years of begging I finally got my local in Fort Lauderdale. Everytime I had to call these TOTAL IDIOTS my blood pressure skyrocketed. DO NOT USE DIRECT TV I AM EITHER GOING TO STREAM OR GO TO THE DISH NETWORK. I can't believe att that owns direct tv would clean up there act HORRIBLE Experience. I just hope a higher up would actually listen to the recorded phone conversation maybe they would wake up .I HATE DIRECT TV I hope you get my point. read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

Can I give Zero Stars? They are changing me for equipment that I returned you would think that why would a guy return every piece of equipment except one box.... so they counted wrong and over a year late I'm getting charged over 300 dollars because they claim I only returned 2 of the 3 receivers worst company stay away from them and AT&T they are garbage read more

I've been waiting for a technician to set up service today from 12-4. The time is now 8:45 and no one has arrived. Horrible start I'll go with someone else read more

Dont do it !!!!!! Read all the bad reviews and use your head its hard to find a good place if you find one please post or message me

I was promised by frontier, a partner with direct tv, to provide tv, phone and internet at a certain rate. Direct tv provided service first and was ok although the installer was rather stupid, mounting a dish on a barn door ????? Then frontier came out and told me I was too far from a box or something and the internet service would have the speed of 2005 dialup. Told them to forget it and take their direct tv with them. They of course told me they couldn't . I contact direct tv, spend hours on the phone with customer service, poorly trained in English, I send back unit and then receive a 511.00 bill for early cancellation. I spend a few more hours on phone with them, again poor English, told me remove amount and few weeks later on my credit report. These people are the worst, criminals. When you partner with a company, take the responsibility of your partner , even if they suck too. read more

Yeah, not happy going back to Comcast even if I have to buy out They DO NOT deliver what they say In pool in backyard have to stream on data plan when I have WiFi and the app SUCKS; they used to be good and now even recorded shows 'aren't able to be fast forwarded'. Just WTF!? read more

Less than a year ago the guy at AT&T when I got a new phone talked me into getting DIRECTV. This is the biggest mistake I have ever made in my life. I would not recommend DIRECTV to my worst enemy. Their cable service is horrible. There Internet is by far the worst Internet I have ever had, I would rather have dial-up that's how bad it is. The customer service when you call In is by far the most uncaring and sensitive individuals on this earth. When my contract is up I am going to dump them like a hot potato. And when my cell phone contract is up I am going to dump them also. No more money from me to AT&T/DIRECTV!!!! read more

They worst service imaginable. The offshore customer service is horrible and I dread whenever I need to call them for anything. We were customers for years and years and cancelled them a few years ago to try Cox who was less expensive and offered a better deal at the time. We ended up going back to DTV and it was one the worst service decisions I ever made. We will be cancelling. read more

Worst Customer Service ever. And very bad service too. When you call the main Direct TV's Customer Service, you get transferred to an out of USA Help Desk. The Representatives read from a script with very bad English accent. I must have called Direct TV more than 10 times, and my experience has been very disappointing every time. I was told by an AT&T local store Representative that my first and second year bill will be around $70.00 (includes Choice, HBO for ever, Showtime, and STARS). He and the Manager gave me lip service to make me join. I was promised $300.00 incentive to join. I only received $200.00. I am in my ninth week and have not received the remaining $100.00. False promises. I left a message for the Store manager a week ago and have not heard back from him yet. April's bill was $114.82 instead of $71.00. TV is very bad when it rains. Second room TV is very slow when changing channels. Think twice before getting this service. read more

Direct TV was a halfway decent company... BEFORE AT&T sunk their claws into it... Call centers are everywhere apparently except for the United States, hold times are frustrating and then you speak to someone whom you don't understand and get transferred again... over and over. an honest review is simple... SUCKS SUCKS SUCKS... go elsewhere read more

I have 2 charges on my online banking from Diect TV Now. The bank gave me a number which says no service. I finally chatted on line where they told me they can't ding any transactions, ;nothing in my name etc. They are taking 'money out of my account yet they say there is nothing on file. Check your bank statements carefully And if you are being charged for direct tv now, better find a way to contact them. Another poor judgement on the part of At&T read more

Make a run from this company. They lied to me from day one and silly me they were offering their service through Costco so I assumed they were reputable. I took the day off from work and unplugged all my boxes, etc. etc., just to find out they couldn't provide me with the service I wanted. Their representatives lie through their teeth. I especially love how they charge lower rates the first year and then the following year they hit you with 3x the amount, completely out of the ball park and outrageous. It's amazing they are still in business. Needless to say I terminated early and after all was said in done I received a refund but started getting harassed a year later for $100.00. I don't know any company that refunds you money then comes looking for it again. It's been five years its not happening DIRECT TV or your collections agency's. Get your records straightened out! read more

Wish this could be a zero , the moment the nfl no longer has an exclusive tv rights deal with you , I'm throwing your boxes and your service out in the street read more

This is the worst customer service ever! moved/sold home, cancelled service returned all equipment as instructed and a refund never issued, get the run around since August 2018. They pretend to be concerned, sorry about the issue and get you to think again that it is being taken care of and never gets done. Call again speak w/management and provided a phone number to call with a refund # and the phone number can't be reached from our calling area. RIDICULOUS!!! COMPLETE AVOIDANCE TO KEEP YOUR MONEY DON'T USE THIS SERVICE YOU WILL BE SORRY IF YOU CANCEL/SELL YOUR PROPERTY AND AREN'T ABLE TO USE THEM AT YOUR NEW HOME. read more

I just spent another 20 minutes with Direct TV's outsourced customer service department- asking repeatedly to " say that again please". Very frustrating. I have canceled my service with them. I received an email in January informing that my service won't change but my monthly bill will go from $82.25 to $136.08 beginning in February. I have no contract with Direct TV (and I've returned my equipment) yet I was told I would have to pay thru February 23 as that is my billing cycle. I spoke with 3 people- 2 of whom were supervisors- and they all kept telling me their trained response " AT and T no longer allows pro-rated billing. All customers must pay through their billing cycle. With no contract how is this legal? Neither supervisor could explain. I had them cancel my auto-pay- prior to my due date.This will give me leverage and buy time to have a conversation with corporate. One star is more than they deserve. Susan read more

Sadly, I can't give it zero stars. The satellite started to go bad over a couple of weeks then crapped out completely on the Friday before the Super Bowl. They then promised to come out Sunday and fix it. Great! Except they never showed and never called. My regular appointment had been made for Wednesday. But when they rescheduled for Monday, they cancelled the Wednesday appointment. And then didn't show on Monday. They finally showed up on Thursday. Without the equipment to fix my dish. So they told me they could come out with the proper equipment. The next Wednesday. I'll be without satellite for 13 days. This for a premium price? The problem is that their installers and repair guys are sub contractors who don't work directly for AT&T/Direct TV. So there is no coordination between them and the parent company. Yell at the complaint line all you want (I did). It won't matter. Optimum/Cablevision was pretty shoddy in customer service, but at least it worked. And I never went two weeks without service. read more

Service sucks channel selection is poor.anything is better than this. Save your money and go anywhere else for service. Why are these reviews so so long? Just sucks explains everything. read more

from the day the service tech came to put Direct tv service install it has been one big nightmare of lies and accents that are hard to understand of customer service reps that are NOT in the USA and don't speck truth or well I got this service twice and both time I was highly disappointed with the all around service would never refer anyone to use this Directtv service EVER read more

The worst customer service I've ever experienced. Our service was inexplicably cancelled while we were watching the evening news, despite being prompt paying customers over the last 10 years. When I called customer service to get our signal back, i was informed that they could provide it on 2/11. Hard to watch the National Championship Game on 2/11, when it is being played on 1/7. Fortunately, we have a Spectrum TV account that allows us to watch the game on Watch ESPN. Never again will I use AT&T or DirecTV, and I urge you to avoid them also. read more

I was a happy and loyal customer for 6 years but that quickly ended. I had a tech come out to the house and he did nothing. He suggested I upgrade the equipment only to find out it is because he gets sales credits for that. He also signed me up for a protection plan without my knowledge and consent. When I talked to customer retention they gave me 60 off per month and again without my knowledge or consent entered me into a 1 year contract for the discount. I didn't find this out until I received an email from them that said my additional discount would automatically renew with a 2 year contract and I called to decline that. Twice in one day they entered me I to agreements without my consent or knowledge which is very illegal. It seems that since they were bought out by AT&T the customer service dropped off. I would stay away from DirecTV! read more

I have had Direct TV for the past 6 years!! I would get all the channels including pay previews to the point my bill was $300. plus a month, I had auto pay so I always paid on time. About 4 months ago I had Direct TV install the new wireless system and the day they put it in was the last day I had cable. I have called Direct TV customer service now 10 times and every time I wait 20 mins and get disconnected when asking to speak to a manager!!! Today 6/13/2018 I finally after 2 hours spoke with Megan, a manager who I'm less than a minute was yelling at me that I will pay the outstanding $600. Or they will report to my credit bureau and when I asked repetily to speak to another manger she yellled fuck you sir you can call back for that. I hung up in disgust at one time I was reminded that I was a valued customer. Now an attitude every time I call and no one has ever called back to make sure I was taken care of. They are one of the worst customer service companies in the game. My good friend is a regional for att and he said he tell his guys never to offer the wireless routing system because he even knows it doesn't provide the service it's intended too. I have also posted to the BBB and will keep you all updated on their investigation into this horrible experience with a company who not only doest care about their customers but abuse the power to do whatever they feel like doing with no consequences!!!!! read more

Horrible service continues to stall and delay on a refund for an overpayment will never conduct business with them again furthermore when trying to resolve issues got bounced around to departments that couldn't handle my issue while pretending like they cared about my issue. Worst business practices ever experienced. They overcharged me and lied and mislead me on payment refund while continuing to delay that refund. read more

Terrible customer service. They didn't bother to show up to my 4 hour appointment window for my service installation. I then had to spend over an hour on the phone with customer service to get my appointment rescheduled. They are absolutely terrible. Do yourself a favor and use ANY other service provider. read more

So disappointed since ATT took over direct tv used to have the best customer service, not anymore.

I was a DirecTV customer for more than 10 years. I had their services for TV only, and even my parents have them as well. I had to cancel my service to bundle tv and internet, and prior to leaving I tried to bundle with them, however I was told they only bundle for new customers? Wtf is that? Anyways, they didn't even offer internet in my area, this is why I had to leave for Cox. Cox owns all of the internet nearby as well as AT&T (now Frontier) but our ATT bill was going skyhigh. So, I was told I was out of contract, and no early termination fee would be imposed (duh). Then 4 days after cancelling service, I get a bill for $470.37........$440 of which was a cancellation fee. I called very upset due to a supervisor previously telling me that I was able to cancel with no fees because I was out of contact------you bet they reversed the charges and credited me. Best part of the story is that they OWE ME money!! I will be getting a check for overages (only like $20 bucks) but this was a very very shady last ditch effort by them. read more

i signed up online for cable and internet combo a week ago. i was given an appointed time and date for installation from 12noon to 4PM on May 17th. I had to use a vacation day to make sure someone was home when the installer arrives. I did not get any phone call or email. when i tried to call their toll free number i could not get through the automated answering system. also this company does not allow cancellation of the service by email. so i am stuck trying to get through their ' busy' automated phone answering service. if you're planning to sign up think very very hard because this kind of disregard for customers form this company means more anguish later. pay the extra money somewhere else for internet and cable tv. read more

I was looking to switch to a cheaper plan from comcast as my contract was up. Called directv and was told immediately that I was speaking to a supervisor. I guess I'm supposed to feel honored that he happened to pickup my call. After going over all my questions to which he never explained unless I specially asked, i.e. 12 months with a 24 month contract. What does that mean? How much will it be in month 13? When he asked for my ssn and dob I said I wasn't going to give that out (because no ones identity ever gets compromised) until I had made my decision. He became unnerved and said, I've spent 27 minutes explaining this to you and if you call back you won't get the SUPERVISOR discount. That made up my mind. read more

I wish I could give this company negative stars. They have zero infrastructure and no idea what they are doing. After selling my house I called to cancel my service since where we are staying while house hunting already has tv service. The first 15 minutes of the call was spent trying to get me to transfer my service instead of cancel. Ridiculous. Finally, after a 20 minute phone call my service is cancelled and I am told boxes to return equipment are being mailed to me. Mind you, to cancel my Internet with Comcast took all of 5 minutes. A day or two later, direct tv emails me a bill, but I cannot pay it online because my account is deactivated. So today, I spent 30 minutes on the phone trying to get them to send me a paper bill because I do not trust giving them payment information over the phone. Also, I had noted the address the boxes were supposed to be coming to was spelt wrong, so when the billing guy asked me to confirm my address I spelled it out. Before asking to be transferred to equipment to ask about the boxes, I had the billing guy confirm where the paper bill was going and he was going to send it to the wrongly spelled address. Seriously?! I just respelled it because I saw the boxes were coming to a non existent address and you couldn't bother to fix it?! And speaking of those boxes......apparently, despite the customer service rep who cancelled my service telling me boxes were being mailed and me getting an email confirming, there are no boxes coming. I have to bring the equipment to Fed Ex or UPS myself. While I was told no need to bring it to them in a box, I have a feeling this may be a big fat lie as well. Can't wait for fed ex or ups to tell me differently, I'll be coming for you management. read more

Mislead while talking to women working there. She lied about the Internet and cable and she told us we would get an 100 dollar visa credit card when that was a lie too... It was a huge waste of 30 minutes talking to them!!!! I definitely would not go with this internet and cable service!!! read more

what a nightmare! I hope everyone can view my experience. I called and complained about a $50.00 increase in my bill. Got nowhere. Next day I get a call that a service man would be coming to my home. I called back and said I never set up a service call. Guy comes to my home. Well while I got him here I asked how come my tv in my kitchen keeps telling me "no signal" He messed with it and ultimately tells me to call direct tv back and tell them my box is "bad" and set up another service call. So I call direct tv and got the run around. Press this button, unplug that to the tune of 3 hours later. Now I have a picture and no volume and they can not fix it. So I tell them send someone to fix it. No can do!!! We can mail you a new box for $19.99. If we send someone to your home it will be $99.99. OMG I want to get sick. What a lot of crap!!! Hate this company. Time to shop around. Direct tv your employees and policy suck!!! read more

Scheduled a service upgrade two weeks prior because I would be in Chicago on business the following week in between. The morning of my service appointment a woman calls me from 203-701-3706 saying they don't have the parts and don't know when it's coming. Naturally I laugh and remind her she's had two weeks and I took the day off. I ask for a supervisor and she hangs up on me. I call DirecTV who tries to tell me it's not their problem, they're a separate contractor. I tell them, no, I pay you. You pay them. It IS your problem. I ask for their supervisor and get passed from tech to tech, none of which are supervisors. Games. I get a Tanya who not only is not a supervisor but has the wrong account pulled up. I explain my problem. Getting no where I demand a supervisor. I get Adam who says he is a supervisor but keeps talking over me and tells me there's nothing he can do. I ask for his supervisor. I get Jared. All Jared does is the standard playbook apologies and tries to reschedule without listening to the problem. 5 reps, rude conduct, horrible treatment, lost days work ( self employed ) and Jared says he lays tile after work so he understands. I wanted to laugh. Lays tile. We retail millions of dollars in real estate and his $50 credit would cover my first 30 seconds. I ask for better compensation and Jared says there's nothing he can do. I ask to speak to someone who can. Jared tells me, and I quote, "there isn't anyone". So I ask he's the top of the line? He says I can write a complaint to a room in Dallas, TX. Sounds like DirecTV has a room that mail goes to but nobody reads. And it sounds like their playbook echoes these steps. I promise to make it my mission to complain on every social media site and blogs. Jared asks if there's anything else he can do for me. Laughable treatment, deplorable conduct. DirecTV should be ashamed of themselves. This is not over read more

I don't normally give 1 star reviews but they have terrible service and customer service shake on hem they really know how over under someone's skin on there customer service line telling callers to shut the hell up read more

This is the situation. I got a good deal with the channel lineup, the number of boxes in my house & I even got a $100 visa gift card for signing up. But I am having trouble watching live streaming tv on my desktop Mac. First, it was my favorite channel, MSNBC, wouldn't come up. Now I can't watch anything, nothing will play. I see the channel lineup, and it doesn't display all my channels in their CHOICE PACKAGE so I'm pissed. Then when I click on anything, that won't play either. So I go thru the 800 number & no, they can't help me. The online support is strictly thru online chat support available up to 10pm Cst. Well, I've gone that route three times with no results. I haven't given up on them though, you might ask why. If I get someone in the Philippines I can ask for someone in the USA & they have to switch me to someone in the good ol USA. Unlike Frontier who has no one in the USA. But I am putting you on notice DIRECT TV. I want good customer service & solutions & if I don't get it, I'll take my 4star credit rating elsewhere. read more